Cant get iTunes to recognize iPod   can't do a restore

Hello,
After having the iPod Touch4 for one week i can no longer get iTunes to recognize it when i connect it.
1/ The USB cable is fine
2/ I have completed all troubleshooting steps suggested by apple support
3/ I have tried this - http://www.youtube.com/watch?v=EdSLzIQTxqE 
and this one - http://www.youtube.com/watch?v=8pVbIeSfvfI
4/ I have uninstalled and re-installed the latest iTunes
So, my next step was to do a reset back to the original factory settings (even the ipod is only a week old). When i click on restore in iTunes (because it recognizes the iPod is in recovery mode) i get the message - 'the iPod software update server can not be contacted. Make sure your network settings are correct and your network connection is active or try again later.
I have now gone through the troubleshooting section on the apple website with this issue and now can not even restore the iPod.
Can anyone else give me any advice as i can only think i am going to have to end up taking the thing back for a swap/refund which is pretty frustrating when it worked perfectly for a week and then started playing up for no apparent reason.......

You did not specify what Apple troubleshooting you tried.  It is easy to miss Apple articles.
For the 3212, try this previous discussion
https://discussions.apple.com/thread/1977551?threadID=1977551&tstart=30&messageI D=9330734
roosm wrote:
Thanks for your reply but i take it you didnt read/understand all of the post above.
I have gone through the troubleshooting guide

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