Cant get music on to ipod. Help!!

I need urgent help with an Ipod.
Only because my boyfriend is on the phone asking me how to set it up.
He's downloaded all the crap he needs to download but he cant sync (or move or whatever you call it) the songs off his computer on to the ipod.
http://www.apple.com/au/support/ipod101/tunes/3/
# Connect your iPod to your computer. iTunes should open by default (if you set iTunes preferences to not open iTunes when you connect your iPod, open iTunes manually).
# Open iTunes preferences. Mac users: From the iTunes menu, choose Preferences. Windows users: On the Edit menu, click Preferences.
# Click the iPod tab to display its preferences, then click the Music tab in that pane.
I looked at that but he said a tab with 'ipod' isnt coming up.
It's a new ipod, i believe a 5th generation video type one?
I got one too so we need to figure his out so we can work mine too.
Any help would be hugely appreciated.
As you can tell I'm bad with technology haha.

When did you last update iTunes? you might want to try downloading the latest iTunes software. Some of the newer iPods won't agree with the older versions of itunes.

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