Cant get my MAC code

I am trying to change my broadband from AOL to BT and need to get a MAC code from AOL to complete the transfer. The AOL account is registered in my ex-husbands name and he cannot be contacted (its a long story !) and AOL need certain information that I do not have before they will release the MAC code. Does anyone have any ideas on how I can break this stalemate ?
Solved!
Go to Solution.

A "tag" is placed against your line details, which prevents BT from providing service. Once AOL ceases the service, this "tag" should be removed. You can then order service from BT.
Delays can occur if this "tag" is not removed. The MAC process was introduced to try to make things run more smoothly, but it does not always work out that way.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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