Cant get Palm desktop to download for a Tungsten-E

hi guys, I have an OLD Tungsten-E, and I cant get the Palm Desktop to download to my new(er) windows 7....any ideas?
thanks!

When you attempt to HotSync, what happens? Any error message?
IIRC, the internet connection part was nothing important.. Are you saying Palm Desktop does not appear on your computer if you choose "No."?
Is the HotSync Manager running? Can you see the red and blue icon in the tool tray of the PC?
Might try a "Clean Uninstall"/reinstall of Palm Desktop.
Here are the clean uninstall instructions.
You should first make a copy of your data to have just in case something happens. You can find your data files by going to C:\Program Files\Palm or Palm One. Highlight your Palm Desktop username and right click and copy. Then go to your PC desktop, right click on a blank spot and select paste. You can skip the first step above because of the data not being current.
Now you want to uninstall Palm Desktop and remove everything that has to do with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done, you will need to delete some registry keys from your PC Operating System registry.
Word of warning, going here and deleting the wrong thing can cause your PC to not start up, crashing and deletion of programs and data. If you feel you are unsure of yourself, see if you have a friend that can help you or a PC technician that you can pay to help you. This will show them everything they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.
On the PC, go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As box. Current location is fine should be in My Documents or you can change to a location you will remember. In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here but if they are delete them)
HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install *
HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop * HKEY_CURRENT_USER\Software\Palm * HKEY_CURRENT_USER\Software\Palm, Inc. * HKEY_CURRENT_USER\Software\PalmDesktopAutorun * HKEY_CURRENT_USER\Software\palmOne * HKEY_CURRENT_USER\Software\PalmSource * HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks you for a username and you synced your device before, put in 'test" if you did not sync before you create a hotsync name.
WyreNut
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I had not made a backup or rename of my backup folder but as it was still in my Garbage Bin, I restored it after the fact.  The restored Palm Folder files scattered all over my computer. When I tried to reinstall after the Restore, same Microsoft error blocked me again out of Desktop.  Not knowing what files to really delete, but determination and "painfully" did a search by both my Treo username and "Palm", sifted thru every file, sent back to garbage bin, cleaned registry again, reinstalled, and held my breath as computer restarted.
Everything is cleaned out, running smooth and I have my backup folder.
Might I add to the viewers not to save a backup of the backup folder AFTER the fact. Either rename or save a duplicate outside of the Program Folder to avoid hours of needless work. Again thank you so very much for helping me.
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Cant get Palm desktop to download for a Tungsten-E

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