Cant get pictures off the phone

Hi folks, I'm having trouble accessing the phone, can back it up and restore it but can't see it as a drive or view the pictures.  Downloaded and redownload the software, sees the phone but gives the error message 'can't communicate with device' when I ask for pictures or music.  Any help would be much appreciated.

Hi,
have same problem. USB charges phone. I am tring to get Windows to find the photos without Blackberry software also.
Any luck with yours?

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