Cant get to the problem menu

I've been trying to report a problkem with a purchase and every time I click on "report a problem" a new window opens but not the "Problem Menu" window.
This is incredibl;y irritating since you just can't contact anybody by phone and no emails have been answered. The level of frustration is so bad I almost want to smash my IPhone IPad and my MacBook. Nearly ready to go back to Windows based devices. Does anyone know how to get to the "Problem Menu"?

We are so frustrated with not being able to talk to someone or even resolve the Itunes problem over their own resolution center that we refuse to buy another Apple product.I going to go back to Windows. When ever I had a problem with a windows application it was easily resolved every single time. My husband's blood pressure went up so high trying to get to the "Report Problem" window that I had to hide the laptop from him for fear he was going to have a heart attack. We spent countless hours over many days trying to get our money back from Itunes and not even one email from any of the dozens of responses we would have already received from Microsoft.
Up until our unresolved problem, we were very happy with Apple's equipment performance but their support *****. Sorry about the language but I'm extremely angry and don't know what else to do.

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