Cant get up the screen to show contents of ipod in itunes

computer recognises ipod in itunes and it downloads music fine, but it will not show me whats on my ipod, just shows me a page with ipod picture and support site?! this is once ive clicked on my ipod on the left hand side.

If you have things like music on the ipod, and it plays normally disconnected from the PC, when you do connect it to the PC you should see 2 arrows, one being the eject on one side on the other side of the ipods name should be an arrow > you hit it and it goes down and show the content of the ipod below its name

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