Cant hear incomimg callers

Question

Hello I have been having this problem for a couple of days , If I ring out or callers ring in they can hear me but I cant hear them. Broadband (fibre) is working OKThe phone rings ok but when I pick it up there is continuous noise on the line (not crackling)By the way there is no noise until someone rings in the dial tone sounds OKThings checkedConnected phone to test socketDisconnected all other phonesTried different phones in the socketTried phone in different socketsChecked line status online - no problems I am away for couple of days and will contact sky when I get back but just wanted to know if anyone had any ideas Many thanks  

Answer 1

mof wrote:
Juts rang home and Wife says its more like a buzzing sound CheersBuzzing could be the handset you are using, or it could be something out on the line. If at all possible, try a different handset, and perform the 17070 "Quiet Line" test. This keeps the line active, but without any talking, so you can have a  good listen. If this isn't possible, then you'll need to contact Sky customer support to ask them to log a fault and/or run a line test.  In my experience buzzing is usually water ingress somewhere it shouldn't be, like in the DP (usually at the top of your telegraph pole, but sometimes underground). If it's been raining particulalry badly where you are, this could explain it. It can be other things though, like a resistance fault*, or dis one leg**.  * = Phone lines run through various peices of conneting equipment on it's journey to the exchange. If one of these connections is loose, or corroded the resistance goes up making it harder for the signal to get through.** = Phone lines consist of a pair of copper wires. If one of these becoms fully or partially disconnected or grounded we call this a 'dis one leg'.