Cant hear sound from my laptop

i cant hear sound coming from laptop. when i try to test the sound it says fail to test tone. i think i have the g4 but i know its the pavilion g series
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Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp59001-59500/sp59154.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, download and reinstall the Chipset driver on the following link.
http://ftp.hp.com/pub/softpaq/sp52501-53000/sp52791.exe
When the Chipset reinstallation has completed, shutdown the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
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Microsoft MVP - Windows Experience

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You have a couple of options as I see it.
Please First check if the speaker icon on the unit is not muted.
Go to device manager and uninstall the Sound driver and restart and unit will install the driver automatically.
Try doing System restore to the date when the unit was working fine.
Try to update the driver from hp.com website for Audio & Bios.
Let us know how it goes!
"I work for HP."
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Please enable Speakers in Playback devices as follows:
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carlosherrera_1 wrote:
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Hi,
Sorry I misunderstood, central (center) speaker is the one sit at the middle, we normally call Left, Right and Center speakers. Anyway, what is your speaker icon (bottom right corner) says ? Does it look like this ?
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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
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