Cant hear texts

hello ever since the upgrade in nov 2014 i cant hear ANY texts at all. vibrate is on sound is on i followed EVERY STEP and still cant hear texts. i know volume works as i still get phone calls coming through. cant pull battery as my kind of q10 is older one and cant remove it.
please help me im sooooooo frustrated

cmarett wrote:
hello ever since the upgrade in nov 2014 i cant hear ANY texts at all. vibrate is on sound is on i followed EVERY STEP and still cant hear texts. i know volume works as i still get phone calls coming through. cant pull battery as my kind of q10 is older one and cant remove it.
please help me im sooooooo frustrated
What do you mean "cant pull battery as my kind of q10 is older one and cant remove it."?
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

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Cant hear texts

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