Cant hear the tracks on my pc using i - tunes

hi....the volume has stopped working when i play a file through i-tunes............although it plays whilst listening to songs via other programs. can anyone help please

I've been having the same problem for over a month now and i don't know how to fix it. hte diamond thingy moves as if the song is being played, my volume is up... but I can't hear a thing. I know my volume is working because i can hear other things. I tried downloading the new version of itunes but that didnt work either. I am not really computer-friendly and do not know how to use this chat very well so if you figure out how to solve it, please email me at [email protected] Thank you!

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