Cant install creative suite 5.5

hi. please help.
i ve originally bought creative suite 5, then it was upgraded to 5.5
it was installed on my old laptop which got damaged , so now i am trying to install it on my new laptop using serial number from my adobe account. however it says that "this serial number is not valid for this product."
Creative Suites

Web chat for serial number issues:
Serial number and activation support

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Cant install creative Suite after deinstalling on other iMac (only 2 licences)

Hi. I rent creative Suite monthly, the license allowes to run it on 2 iMacs (its just not allowed to have it open at the same time). I deinstalled the Creative Suite on one of my two iMacs, and wanted to install it on a new iMac. But now there's an Error-Message, that I already use them on two iMacs. But i am sure, that my deinstallation was done properly. It seems like, the deinstallation never reached Adobe, so that my old iMac is still registered even after deinstalling. What is the problem?
Thanx for helping.

If you contact Adobe Support directly they can help you work out the activation problem. Since it's a weekend, try the chat option.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Hi, I have a MAC (version 10.10.2) and installed Creative Suite one year ago. Now I want to open the Illustrator, but it does not work. It says I should install old Java SE 6-Runtime-Version to open „Adobe Illustrator CS6". Where can I find it? Thanks for

Hi, I have a MAC (version 10.10.2) and installed Creative Suite one year ago. Now I want to open the Illustrator, but it does not work. It says I should install old Java SE 6-Runtime-Version to open „Adobe Illustrator CS6“. Where can I find it? Thanks for your answer! Jana

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I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. H

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copy the installation files to a desktop folder and install from there.

I recently got a new HP PC 500-267c/64 bit Windows 7 computer. I installed Creative Suites CS5 and I cannot scan into Photoshop? It says I need the Twain Plug In. How do I get it?

I have a new HP PC 500-267c/ Windows 7/64 bit c omputer. I installed Creative Suites CS5 and I cannot scan into Photoshop.
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http://helpx.adobe.com/photoshop/kb/twain-plug-photoshop-cs4-cs5.html#main_Photoshop_CS5_a nd_TWAIN
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I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?

I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?

I am sorry Erickkasner but there is no longer direct support provided for Creative Suite 5.5 installation issues.
You are welcome to post any specific errors you are able to discover within your installation log to this discussion. Since you are using Windows then Exit Code 15 could mean one of the following:
Installer database is corrupted
Update pending to your operating system
Improper permissions set for the Media.db
The installation log file should provide additional insight into the exact error you are experiencing. Please make sure to use the find command to look for the words 'ERROR' and 'FATAL' to locate the relevant error messages.

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I just installed Creative Suite v 6.0 Master Collection and downloaded all product updates - I tried

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CS6 Master Collection is the last perpetual licensed product. The files created with CC version of Adobe apps are not, in many cases, compatible with CS6 versions.
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I want to install Creative Suite 6 Premium on a third home Mac CPU, single user in the home. Will use the third CPU in college class

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Try uninstall all Adobe software from the PC before installing CS 5.5, then reinstall them back again after you installed CS 5.5.
Refer to:
http://voyager8.blogspot.com/2012/03/trick-of-installing-all-software-in.html

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Iwant to install my Creative Suite 2 premium on a new computer - windows; i followed the steps in "Error: Activation Server Unavailable | CS2 or older products, Acrobat 7". After download of the product on my new computer, a error occured: missing or invalid personal information. Missing resources library". What can I do?

here you can find the file
https://docs.google.com/file/d/0B-XhsrEsiYuMVGYwbHpfdVkxTlU/edit?usp=sharing
Van: John Waller [email protected]
Verzonden: zaterdag 9 februari 2013 20:54
Aan: kris soenen
Onderwerp: installing Creative Suite 2 premium on a new computeter
Re: installing Creative Suite 2 premium on a new computeter
created by John Waller <http://forums.adobe.com/people/John+Waller> in Downloading, Installing, Setting Up - View the full discussion <http://forums.adobe.com/message/5060720#5060720

Can't install creative suite 5.5

I can't install Creative Suite 5.5 on a PC running Windows 7. Have tried twice but keep getting "Your installation encountered errors". The most recent time shows 2 error messages:
ERROR: DS011: No media information provided for removable source location
ERROR: DW013: Cannot initialize payload session
Any suggestions?

OK, I figured out how to get the install log - on my latest (3rd) attempt to install (and between each time powering down and back on again before trying to install again), I got the same 2 errors messages as indicated in my original post. The Install Log is as follows:
6024] Mon Feb 09 22:07:36 2015 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 4.0.50.0
Win OS version: 6.1.1.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
Create Required Folders
Assuming install mode
::START TIMER:: [Bootstrap]
Perform Bootstrapping ...
:: END TIMER :: [Bootstrap] took 45268.7 milliseconds (45.2687 seconds) DTR = 12.8124 KBPS (0.0125121 MBPS)
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 38127.6 milliseconds (38.1276 seconds) DTR = 3438.03 KBPS (3.35745 MBPS)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: D:\Adobe CS5_5
Updating media info for: {0094FC04-A548-4D8F-87C1-140431F76C2E}
6024] Mon Feb 09 22:07:36 2015 ERROR
DS011: No media information provided for removable source location
6024] Mon Feb 09 22:07:36 2015 INFO
-------------------- END - Updating Media Sources - END --------------------
:: END TIMER :: [Total Timer] took 85609.3 milliseconds (85.6093 seconds) DTR = 1538.06 KBPS (1.50201 MBPS)
6024] Mon Feb 09 22:07:36 2015 ERROR
DW013: Cannot initialize payload session
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s), 0 warning(s)
ERROR: DS011: No media information provided for removable source location
ERROR: DW013: Cannot initialize payload session
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
6024] Mon Feb 09 22:07:36 2015 INFO
Exit Code: 7 - Unable to complete Silent workflow.
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
thanks in advance for any suggestions - let me know what more is needed .....

Good morning , I have installed Creative Suite 5.5 Design Premium and I want to uninstall the Adobe Indesign CS5.5. Deactivation of the license is necessary before then reinstall ?

good morning , I have installed Creative Suite 5.5 Design Premium and I want to uninstall the Adobe Indesign CS5.5. Deactivation of the license is necessary before then reinstall ?

Are you just uninstalling ID, and leaving the rest of the suite in place? You don't need to deactivate to do that.
A suite license does not permit you to install individual components on many different machines so that different users have access to them, if that is what you are contemplating.

How do I install Creative Suite 5.5 on my Mac Book Air?

How do I install Creative Suite 5.5 on my Mac Book Air?
I have a Creative Suite 5.5 Design Standard CD and I need to install it on my Mac Book Air. Please Help.

Download the Trial version from http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
Enter your serial number to convert the Trial version to a full version.
Note: Follow the Very Important Instructions on that page first otherwise the links will not work.

Cant install creative suite 5.5

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