Cant install itunes due to "Unsupported 16 bit application" error
Hey everyone.
A couple weeks ago my iTunes got messed up after my pc froze. Since then, iTunes will pop up with "installing" when my iPod is charging, but nothing happens.
I have tried to re-install with the latest version and with old versions, but I keep getting an error that says "Unsupported 16 bit application."
Is the anyway I can fix this and get iTunes to install?
Thnaks for your help.
If I remember correctly and if you do some research 16-bit execution is not supported on 64-bit Windows.
See results of a Google for
16 bit application on 64 bit windows 7 Read the post from the first link
How can I run 16 bit programs in Windows 7 64-bit? :
"16-bit programs can't run on 64-bit windows 7 natively."
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
Similar Messages
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cant install Itunes on my work computer, get error message: "Apple Application support not found, so i uninstall and reinstall again and its the same message
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if AAS won't install normally.
tt2 -
Hi,
I'm not able to install itunes in my Win 7 , 64 bit. getting the below mentioned error.. any help would be greatly appriecated.
" Could not open key: UNKNOWN\Components\DA42BC89BF25F5BD0AF19C3B9B1A1EE8\C0B7E33AC99B9CE47B20A823B86 1A19F. Verify that you have sufficient access to that key. or contact your support personnel."NCPlater to all haveing the error: ***I HAVE THE ANSWER***
iTunes
Could not open key:
UNKNOWN\Components\DA42BC83BF25F5BDOAF18C3B9B1A1EE8\3e43b73803c7c394f8a6b 2f0402e19c2. Verify that you have
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After following instructions for three different solutions that did NOT work; I found the solution that did work
on the support site for Syamntec.
Readers - Please, you must be VERY familiar with pc jargon and windows vernacular to accomplish the reset
of ALL the permissions in your registry.
Follow the ditrections below and pay attention to the notes for those running 64bit Win7.
Step one, back up the registry.
Step two, go to the MS KB: http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf -ed6985e3927b&displaylang=en and download the file that installs subinacl. It is an MSI file, and will do a quick install of a few Microsoft files. Hint: Look in the folder listed below, "subinacle.exe" may already be there.
Step three, create a batch file (subinacle.bat) with the following commands: (Use Notepad - copy & paste, not the red stuff)
cd /d "Program Files\Windows Resource Kits\Tools" (only for 32bit/x86 machines)
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
subinacl /subdirectories %windir%\*.* /grant=administrators=f /grant=system=f
secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose
For 64bit machines substitute for first line of bat file:
cd /d "c:\program files (x86)\windows resource kits\tools"
Step four, run the batch file. Let it run until the Command Prompt screen closes, may take 30 minutes or more.
Step five, reboot the machine and run the install again.
Ladies and Gentlemen; this worked for me and allowed immediate installation of two application packages I had been trying for three months! (Including ITunes 10.5) -
Why I cant Install itunes in my windows 8? error appears and it says:
error microsoft. vc80.crt type="win32".version="8.0.50727.6195"
please healp meThese ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? (For example, 8007000B.) -
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Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2 -
Cant install itunes 10.6 no matter what i try! (Windows installer package error)
I cant install itunes !
I downloaded the latest version from the offcial site, and everytime i try to install it it stops half way due to Windows Installer Package error. It says I'm missing a program required to continue this installation.
I've tried removing all the files with removal tools, running it with admin rights, disabling firewalls, User account controls, updated my Windows update to the latest version. Read all the threads and tried everything but it still doesn't work.
Does any1 have any suggestions?Download and save a full itunes setup file.
Use Winrar to unzip the file into a folder. Then right mouse click the file AppleSoftwareUpdate.msi from that folder to install.
If you don't have winrar, you can go to this link to download a free trial version.
http://download.cnet.com/WinRAR-64-bit/3000-2250_4-10965579.html?tag=dropDownFor m;pop -
HT1926 cant install itunes on windows 7 64bit . cant run a required dll
i cant install itunes on windows 7 64bit . when i run the setup and reach the status : "performing installation checks" , it said "there is a problem with this Windows Installer Package . A Dll required for this install to complete could not be run.v..v" what should i do now ?
That's a bit rarer. It's a 1723 error message. (1721 and 1722 are more common.)
Even though the following user tip is about slightly different errors (the 1721 and 1722), perhaps try it with your one too:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
why i cant install itunes 10.5 on my alienware windows 7 64-bit? ive been trying for 3 days now,still it says error on windows installer package. can anyone help me??
Open regedit using "run as administrator".
Go to the registry key:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionInstallerUserDataS-1-5-1 8Components
...and selected the folder DA42BC89BF25F5BD0AF18C3B9B1A1EE8
(there are three folders with very similar names A,B & C you want the first one)
Right click & choose Permissions
Click Advanced, and then the Owner tab
Type (not administrators) in current owners field and check the box to replace the owner on subcontainer and volumes
Apply settings and then click Permissions tab. Once again, add (not administrators) to the list of permission entries, then click edit and check all permission boxes. Also click the 2 bottom boxes concerning the inheritable permissions.
[Note: In my case I was a member of administrators and administrators was already set in all of the above settings - I've no idea why it needed to be set to my user rather than the administrator group, anyway it solved the problem for me]
Click OK
Now back on the main permissions tab, add in the user name window and then check full control and read checkboxes. Click OK.
On the menu bar click file > exit
But if u have the message pop up more then once then just make the permissions for the entier S-1-5-18Components folder -
Can't install itunes due to a problem with windows installer package
hello there i can't install itunes due to a problem with the windows installer package i found a page on this site (here is the link) http://docs.info.apple.com/article.html?artnum=304405 i done every thing on it and i still haven't been able to fix the problem i have tryed the following unstalling itunes deleteing the registry keys deleteing all the temp files disableing all anit-virus software and anit-spyware. runing cc clearner downloading a new installer for itunes and windows installer and the script thing. and trying to reinstall. nothing seems to work i don't know what else to do this is the error message i get when i try to install i tunes. "there is a problem with this windows installer package.
A program required for thsi install to complete could not be run.
Contact your suupport personnel or package vendor."
Please Help i would be most greatfull for any advise given
Message was edited by: Joe_TLCI pulled my brains out trying to figure this bug out and I may have a solution for you.
All of it installed fine in my desktop, but a friend's laptop got the error you mentioned on quicktime, itunes, flash, officeXP and about anything else I tried to load for him.
If you look in: C:\documents and settings\<username>\Local Settings\Temp there will be an iTunes install log...open it in Notepad and see if it isn't exiting with a 1619 error while running msiexec.exe
If this is the case, this fix should work for you.
Seems some configurations of XP (and possibly Vista) aren't allowing full administrator rights to the account you set up when you installed XP (even though User Editor says you do have those rights.)
I read 2 MS articles and turned off simple file sharing, then gave ownership of the entire C: drive to the administrator. Logged the admin account off, logged his "admin" account in, and then gave rights to his personal directory to his account (c:\docs and settings\<username>)
Once I did that, every install that had previously errored out performed flawlessly.
The MS articles in question:
http://support.microsoft.com/?kbid=316309 (1619 error)
and
http://support.microsoft.com/?kbid=308419 (how to set special permissions)
Hope this helps!
Doc -
When I install itunes 10.3 64 bits all icons of other programmes change to the itunes icon. I am using windows 7 pro.
many thanks.
Try applying the Lnk registry fix from the following page:
File Association Fixes for Windows 7 -
Installing iTunes on Vista 64-bit
*Looking for 64-bit support from Apple*
I'm running the 64-bit version of Windows and was disappointed to find out that Apple does not support it (see http://docs.info.apple.com/article.html?artnum=301301 ). I tried to install iTunes anyway and the installation failed. This forum didn't provide any initial solutions that I could find so now that I've figured it out I thought I would post a solution for those that come looking.
*How do I know if I have the 64-bit version of Vista?*
Press the windows key and the Pause/Break key at the same time (the pause/break key is normally in the upper right corner of the keyboard). On the window that appears look for the label "System Type." next to it you will see text indicating whether you have a 32-bit or 64-bit version of Vista.
*What Will happen if I try to install Vista?*
You experience may varry, but when I tried the installation ran for a while and ended with a message saying Quicktime could not be installed. I checked the Programs menu and iTunes was not listed after this failure.
*How do I successfully install iTunes on a 64-bit edition of Vista?*
When you download iTunes select the option to save the installation instead of running it immediatly. After the download completes right-click on the installation and select properties. Under the "Compatibility" tab check the box that says "Run this program in compatibility mode for." Ensure that "Windows XP (Service Pack 2)" is selected. Also check the box that says "Run this program as an administrator." Click on okay and the install iTunes.
*Will this also work for XP 64-bit edition?*
I don't know.
*I've successfully installed iTunes on my 64-bit machine. Can I use it to activate my iPhone?*
No.
If you try to activate your iPhone you will receive a message saying "Please connect iPhone to a computer running a 32-bit version of Windows XP (SP2) or Windows Vista."
*What happens if I set iTunes to run in Compatibility mode*
iTunes will detect that it is running in a compatibility mode and suggest that you turn the mode off and restart iTunes. Since it recognizes that it is running on a 64-bit machine it will still refuse to activate an iPhone. Bummer.
*If I activate my iPhone on another machine then can i transfer content to it on Vista 64-bit edition?*
Nope. iTunes will instruct you to connect the phone to a 32-bit machine.Yes the forum has been misbehaving recently hence my double post. Ther should be an edit button, but it is only present for a few minute.
The error you are getting has certainly been associated with a failure of Windows updates, but I don't know if the one you mention is an issue.
The microsoft link to the update problem is;
http://windowshelp.microsoft.com/Windows/en-US/Help/ca7d15d7-8ee3-4993-bd01-753d adc904121033.mspx
That's about as far as I can go with this I am afraid. -
Hi I cant install itunes as I get the error message above.
Can anyone help me?
many thanksTry this: https://discussions.apple.com/thread/2217499
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Can't install itunes on windows 64 bit system
I tried to install itunes on my 64 bit machine, but with verson 6.0.5, it says this software doesnt support 64 bit systems. I tried to install an earlier version i think its 6.0.4.2 not sure, but it does install on my computer. When I try to open the program and quicktime, I get error box saying the program had a problem and couldn't open. Is there anyway to fix this problem, and is there a way to have the newest version of itunes to work on windows 64 bit?
Windows XP ProiTunes and QuickTime have never been supported on the 64-bit version of Windows (look here for the official statement). Some people have managed to get it working (at least tolerably), but from what I've read, a recent update from Microsoft has caused a lot of problems. You might try rolling back recent Windows updates and see if you can get things working again.
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I m not able to install itunes on my 32 bit win 7
HI
I m nt able to install itunes for my 32 bit win 7 pcThat's unfortunate.
If you want help, search the forums or provide specifics of the issue that is occurring including any error messages. -
I am trying to install iTunes in my 64 bit Windows 7 PC. My PC runs normal. But when I try to install Itunes from Apple website, I get a message "The Configuration data for this product is Corrupt contact your support personneI" I
am so disgusted,please help!!!Hey madnest,
Thanks for the question. After reviewing your post, it sounds like you are having difficulty installing iTunes in Windows. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Issues installing iTunes or QuickTime for Windows
Thanks for using Apple Support Communities.
Have a nice day,
Mario
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