Cant log into itunes account

Hello I just spoke to a rep from apple explained to them itunes accepted gift card 15.00, but I am prompted for credit card info. I was told to put in credit card info, or request a refund for the 15.00 gift card. I CANNOT REMOVE PAST BILLING INFO FROM 6-28-11 which is from the APPLE STORE!!! this case is closed. I have seen various differences in the billing info from the Apple store and the ITUNES store which I called for assistance. My gift card has been held up since 8/31/11. I have been to the apple store for assistance & they keep saying put in another credit card# !!! I have read horror stories after horror stories of itunes, and I will be filing a complaint with the BB and Consumer Affairs. If anyone can help me thank you.

Hi Kevdoc,
If you've recently changed or reset your Apple ID/iTunes Store password and are having issues logging in, you may want to try manually signing out and signing back in on your device. You may find the following article helpful:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht1311
Regards,
- Brenden

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Do you get a particular error message when trying to login to your account?
If you would like to speak to customer service click here for contact details.
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TS3694 unknown error logging into itunes account on ipad

hi
i am having problems logging into my itunes account from my iPad - i keep getting the message: unknown error

Go to keychain access. Go to preferences. turn Online Certificate Status Protocol and Certificate Revocation List both to off.
You should now be able to log into iTunes.
The repairing of Keychain is a wasted step and has nothing to do with this issue. This is another issue.

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On the Netgear
The Access IP is normally 192.168.0.1 and the User ID is admin and the password is password when the pop down appears.
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Check this is Enabled.
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everytime i try and login into my account through itunes, it just tells me that my id or password are invalid, and i know that they aren't. have no problems loging into the website. any ideas?

I'm having the same problem in the Belgian iTunes store. This morning and afternoon I could log in. Now the log in is not recognised. Have tried several times. The strange thing is that I can log in into the Apple Store. So I guess it has something to do with the iTunes servers. I will try again tomorow, perhaps the problem is solved in that time.
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I have been trying for three days to log into my iTunes account and keep getting the message;
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Background:
PC hard drive crashed recently so I have a new one. Reinstalled Win 7, etc. Ran recover program and transferred files to new hard drive.
iPod had to also be restored during this procedure as it would not unlock with my password anymore. I restored it by syncing to my laptop.
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mrodriques wrote:
I assume that the library would be the material (songes, etc) that are installed on the local drive, is that correct? If so, are those re-downloadable off of the itunes store?
M,
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Help! My wife's WinXP box has suddenly stopped connecting to her iTunes store account - getting the error message "cannot connect" etc etc.
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- I am able to connect to MY iTunes account on my MacBook Pro
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- Laptop is NOT used away from our house, and our wifi/router has not been breached as we live in the middle of the countryside, so I'm happy with security of the network.
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Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Acer, inc. Aspire 5000
iTunes 9.0.0.70
QuickTime 7.6.4
FairPlay 1.5.18
Apple Application Support 1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 85F4461E2E64XXXX
Current user is an administrator.
The current local date and time is 2010-10-16 21:30:21.
iTunes is not running in safe mode.
Video Display Information
SiS M760GX
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.0.70 is currently running.
iTunesHelper 9.0.0.70 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {92032CDC-77EF-426B-883F-DD441671F0A3}
Description: Broadcom 802.11g Network Adapter - Packet Scheduler Miniport
IP Address: (deleted for privacy)
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sat Oct 16 17:20:33 2010
Lease Expires: Sun Oct 17 17:20:33 2010
DNS Servers: (deleted for privacy)
Adapter Name: {09C08791-A2F8-457A-9705-F0E76731EACF}
Description: SiS 900-Based PCI Fast Ethernet Adapter - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Tue Apr 07 00:42:02 2009
Lease Expires: Tue Jan 19 03:14:07 2038
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
ZoneAlarm Firewall is installed.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-10-16 20:25:44.
Hoping you can help - this is driving us nuts!
David
Message was edited by: Wing.co

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I'm having the same problem in the Belgian iTunes store. This morning and afternoon I could log in. Now the log in is not recognised. Have tried several times. The strange thing is that I can log in into the Apple Store. So I guess it has something to do with the iTunes servers. I will try again tomorow, perhaps the problem is solved in that time.
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Do you get a particular error message when trying to login to your account?
If you would like to speak to customer service click here for contact details.
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Best

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