Cant Open a book I purchase on Adobe Digital Editions?

Bought a book from Elsvier and as I follow directions. It wont let me open the book. I called Elsvier and they said the problem is on Adobe side and contact them.

Ask in the Digital Editions forum,
http://forums.adobe.com/community/adobe_digital_editions

Similar Messages

  • As this is an adobe DRM protected book you will need to import the book with adobe digital editions to open this book. I USED ADOBE DIGITAL EDITIONS TO UP LOAD THE BOOK TO MY TABLET. HELLP

    as this is an adobe DRM protected book you will need to import the book with adobe digital editions to open this book. I USED ADOBE DIGITAL EDITIONS TO UP LOAD THE BOOK TO MY TABLET. HELLP

    To attempt a new chat session...
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    http://helpx.adobe.com/x-productkb/global/service1.html

  • Can't transfer book to device - Mac Adobe Digital Edition for kobo

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    Process:         Adobe Digital Editions [365]
    Path:            /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
    Identifier:      com.adobe.adobedigitaleditions.app
    Version:         4.0.2 (1)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [125]
    Date/Time:       2014-11-15 18:54:19.212 -0500
    OS Version:      Mac OS X 10.7.5 (11G63b)
    Report Version:  9
    Interval Since Last Report:          48721 sec
    Crashes Since Last Report:           12
    Per-App Interval Since Last Report:  8238 sec
    Per-App Crashes Since Last Report:   11
    Anonymous UUID:                      1852EA96-E1BF-4C2F-A79E-034FD3D2E3A7
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    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    VM Regions Near 0:
    -->
        __TEXT                 0000000102bda000-00000001033df000 [ 8212K] r-x/rwx SM=COW  /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
    Application Specific Information:
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    0   com.adobe.adobedigitaleditions.app 0x0000000102e32ae1 DRMDecryptor::MakeFilterContext(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 355
    1   ePub3.dylib                   0x0000000103df0815 ePub3::FilterChainSyncStream::FilterChainSyncStream(std::__1::unique_ptr<ePub3::ByteStrea m, std::__1::default_delete<ePub3::ByteStream> >&&, std::__1::vector<std::__1::shared_ptr<ePub3::ContentFilter>, std::__1::allocator<std::__1::shared_ptr<ePub3::ContentFilter> > >&, std::__1::shared_ptr<ePub3::ManifestItem const>) + 339
    2   ePub3.dylib                   0x0000000103df2bc8 _ZNSt3__110shared_ptrIN5ePub321FilterChainSyncStreamEE11make_sharedIJNS_10unique_ptrINS1_ 10ByteStreamENS_14default_deleteIS6_EEEERNS_6vectorINS0_INS1_13ContentFilterEEENS_9allocat orISC_EEEERNS0_IKNS1_12ManifestItemEEEEEES3_DpOT_ + 134
    3   ePub3.dylib                   0x0000000103df1901 ePub3::FilterChain::GetSyncFilteredOutputStreamForManifestItem(std::__1::shared_ptr<ePub3 ::ManifestItem const>) const + 433
    4   ePub3.dylib                   0x0000000103da8995 ePub3::Package::SyncContentStreamForItem(std::__1::shared_ptr<ePub3::ManifestItem const>) const + 265
    5   ePub3.dylib                   0x0000000103db9ec6 ePub3::ManifestItem::ReferencedDocument() const + 182
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    etc...

    please let us know, book type that you are trying to transfer (pdf or epub)
    you can check this at:
    1. Open the file in Adobe Digital Editions.
    2. Select the book that you are trying to transfer.
    3. Go to File -> Item Info
    4. Check Location.
    You will see the file extension (pdf or epub)
    Thanks

  • Updated book download problem in Adobe Digital Editions

    Problem:
    I have downloaded a book in Adobe Digital Edition. it downloaded successfully. But after some days vendor emailed me to re-download the same book, becuase it has some invalid content. I tried to re-download the book, but it is showing old book. On the other hand i download the same book on another computer, i got new book. is it Adobe Digital Editions problem or something else?
    Any help would be highly appreciated.
    Thanks

    You need to download the book, which will come as a .acsm file which is a pointer to the content rather than the content itself.
    You then need to open the .acsm file with ADE; that will force download of a .epub file which contains the real data  (encrypted if it is a DRM book).
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  • Re-Download an BPP Publishing CIMA E-Book for reading in Adobe Digital Editions.

    Dear  Adobe Forum
    I have bought Ebooks from BPP Publishing. I have been cleaning my laptop and have deleted the ebooks from my system.  Is it possible to re-download them again to read or BPP suggest signing in and they will be in my library does any one know how to access the library so I can re-downloed them. I hope I have not  lost all of them.? I have signed in but don't know where I can find them.
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    Parimal

    You will likely get better program help in a program forum Adobe Digital Editions - I will move your message
    The Cloud forum is not about using individual programs
    The Cloud forum is about the Cloud as a delivery & install process
    If you will start at the Forums Index https://forums.adobe.com/welcome
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    Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

  • I am trying to download a book from Books a Million via Adobe Digital Editions and get this error:  Error getting License. License Server Communication Problem: E_ADEPT_NO_TOKEN   So frustrated right now.

    Can anyone assist with this error please?

    Having exact same problem, only it's with a book I've paid for, so it hurts more . Any ideas?

  • When I try to download a e-book from Kobo to Adobe Digital Editions

    I get this error :   ERROR GETTING LICENCE.  LICENCE SERVER GETTING COMUNICATION PROBLEMS.
                             E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER.
    Does anyone know how to fix this. 

    Sorry... This forum is to discuss how the forums operate, not specific products
    You need to ask your question in the forum for the Adobe product you are using
    Please go to http://forums.adobe.com/index.jspa and select the forum you need

  • Is PRS-950 Compatible with Adobe Digital Edition?

    I was trying to check out books from my local public library and then transfer it to my new PRS-950 but the Adobe Digital Edition won't recognize the Reader, so I cannot authorize the reader with Adobe ID. How do I fix this problem? I also have the Sony Reader Library, which does not import the .acsm file downloaded from the local public library website. Any suggestions? Thanks.

    When you download the acsm file from the public library (ebook epub format), choose to Open it. That will cause Adobe Digital Editions to automatically start up and download the book. To find out where the file was placed, go to the Reading/Item Info menu in Adobe Digital Editions. My books were placed in /My Documents/My Digital Editions folder. Now go to Sony Reader Library to the File/Import Files menu, to the directory where Adobe Digital Editions saved your epub file, select the file and now it's in the Sony Reader Library and you have whatever time the library gave you to read it (2 weeks in my case). Hope this helps.

  • Installing Adobe Digital Editions

    Hi, I want to be able to download e-books through e-pub from the library and Adobe Digital Editions is needed to do this.  I've downloaded what I thought was ADE but what I get is what appears to be the book, "Getting Started with Adobe Digital Editions."  I want the software.  How do I get it? Am I mission something?  I've checked the Adobe website and library's too but there aren't any other choices for ADE software.  I have Windows Vista by the way. Help!

    For Mac: http://download.adobe.com/pub/adobe/digitaleditions/ADE_3.0_Installer.dmg
    For WIn: http://download.adobe.com/pub/adobe/digitaleditions/ADE_3.0_Installer.exe
    Copy paste the URL and check whether you are able to download ADE.

  • Adobe Digital Edition: Unable to Download E_Adept_Request_Expired (error msg)

    Trying to open a ebook ASCM file  in Adobe Digital Edition.  Unable to and receive the above error message.  Pls assist.  Thanks.

    Please refer to:
    Error: E_ADEPT_REQUEST_EXPIRED | Digital Editions

  • Adobe Digital Editions  "encountered error" what to do?

    Just downloaded and ran version 3.0 of Adobe Digital Editions and it appear to install, but when opening it I get an error "Adobe Digital Editions 3.0 has encountered an error and needs to close"

    I had a similar problem on an old XP machine with an AMD processor.  Solved by using version 1.7 instead of 2.0.
    1.7 is available here http://kb2.adobe.com/cps/403/kb403051/attachments/setup.exe

  • I have recently had to hand back my work computer having had my email account closed as well. I have opened a new account but having done this I cant open the books I have on my reader that were purchased through my old account, pls help.

    I have recently had to hand back my work computer having had my email account closed as well. I have opened a new account but having done this I cant open the books I have on my reader that were purchased through my old account. How can I open my books on my e reader now? Please help.

    Yes, I guess as the new account I had to open and then reassign my reader
    to purchase more reading material as the new account id has I guess blocked
    my reading of the previously purchased books already saved. Does this make
    sense?

  • I can not get adobe digital editions 2.0 to open on my pc.now i cant drop new books on ebook

    i can not get adobe digital editions 2.0 to open on my pc.now i cant drop new books on ebook

    Are these DRM books, or DRM-free.  If DRM-free, use the free and far superior Calibre ( http://calibre-ebook.com/)
    There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.
    (You can have them both installed at once if you like.)
    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

  • Can no longer see my purchased books in Adobe Digital Edition software

    Because my purchased books are no longer listed on my Adobe Digital Edition software, they can no longer be downloaded into my E-Reader (due to Rights protection).  I do not understand why they disappeared from the Purchased list.  I would like Adobe to Re-install into my purchased list all my purchased books.  Would like some help with that.

    Very nice device the PRS-350, my wife and I both have them.
    Not exactly sure how much you have updated, so some of these comments may not be to the point ....
    Copying to the Sony should have worked as long as it is still registered with the ID used when you bought the books.
    Maybe the Sony lost its registration when you did Sony updates, and you need to reregister it?
    Nothing will work with a different ID; you can change the email address assocated with the old ID,
    but can't read books with a device registered with a different ID or transer them to a new ID.
    Probably when you updated your software ADE lost its repository.
    Adobe does not remember your books in any 'cloud' associated with your ID,
    the ID is just used to unlock the files you still have that are associated with the ID.
    Try opening the books on the USB on ADE (ctrl-O, menu/File/Add to Library).
    They should then appear again in the ADE library and you should be able to copy to the Sony (assuming registrations all correct).
    Or, if you want the books always available on the computer even without the USB,
    copy from USB to computer, then use ADE to open the copies on the computer.
    If ADE won't read the books either it is probably not correctly registered (with the original ID).
    One possibility is that ADE got confused about registration when you reinstalled (it often does).
    See ***1 note at end.
    Also, there is a bug in ADE2.0/2.0.1 that means they Sony devices won't work with library books on that ADE release.
    If you want to use library books, use the older more reliable version of ADE.
    See ***2.
    Good luck.
    ****1
    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
    Uninstalling and reinstalling does not help.
    Unfortunately, it often then gives misleading error messages about what is wrong.
    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
    Restart ADE, and then reauthorize with your (old) Adobe ID.
    In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0
    ****2
    There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.
    (You can have them both installed at once if you like.)
    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

  • Cannot get a library book to automatically open in adobe digital editions using windows 8

    Since getting windows 8, I cannot get a library book to automatically open in adobe digital editions so I can transfer it to my kobo e reader

    You could have the issue whereby .acsm files do not get properly registered.
    See http://forums.adobe.com/thread/1213041?tstart=0
    One solution to may issues with ADE2.0 is to use the more reliable v1.7.2,
    Try that and see if it helps.
    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

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