Cant open any files in connected drive

Hi, I am brand new to connected drive. I can see all my files (pictures, videos,etc.) in the home screen but when i click on one it wont open. I just get a "sorry, cannot open....". All the files also appear faded. Thank you in advance for any help!
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Hi @kennybelill ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Notebook and issues with the HP Connected Drive. Here is a link to a document on how to work with the files.
The other tabs might provide some help.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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