Cant open back up disk with itune on it

Question

Recently while out of town my computer crashed and my wife took it to the Geek Squad at Best Buy to try and reboot. They backed up the hard drive and told her to reinstall the operating system using the restore disks. After she finished reinstalling the operating system all the back up disks worked fine except the one containing all our itunes music. We took the disk back to the Geek Squad and they can open and view all the files on there computer. They said that it was probably something to do with the licensing on the itunes files. They recommended buying a $50.00 program that removes the licensing or look on the itunes web site to find out a way to do it for free. The itunes support page as far as I can tell is a laberanth of discussion board allowing users to help other users. So if anybody can help please do.
Tobhiba   Windows XP  

Answer 1

The copy protection on any tracks purchased from the iTunes Store would have absolutely no effect on opening up any disk on which those tracks were backed up. If the disk won't even open on your system, then the problem is in the backup or in the optical drive in your system.
They recommended buying a $50.00 program that removes the licensing
No such program exists, and even if it did, it wouldn't apply to this problem.
You really need to go back to the geeks and get them to help you. If you can't even view the contents of the disk, then the problem has nothing to do with iTunes. If they can open the disk on their system, first get them to show you can it will, and then get them to burn the tracks to another disk, confirming that it's a disk that your system can read (check your system's specs to make sure you know what formats your drive can accept). Or take the system back to them and have them figure out why the disk won't even load.
Good luck.
Message was edited by: Dave Sawyer