Cant open certain links .swf, word documents

Hi there,
We are developing a site and having problems with opening
links to swf and MS word mail merge documents but only on certain
machines. Some machines work fine others dont.
When you go to open these links it attempts to open the file
then closes it after a split second with out displaying anything
and doent display any error messages. The links are coded to open
in new window. Pop up blockers are disabled and we are running IE 6
and win XP.
As I say on some machines it works fine but on others it
doesnt, any suggestions???
Is it anything to do with activeX?
Please HELP????
Rich

should be the internet security settings inside IE

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When I try and open a word document I received the following message: "You cant open the application Microsoft Word because PoerPC applications are no longer supported". What is up with that?

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Unfortunately you got caught up in the minor miracle of Rosetta. Originally licensed by Apple when it migrated from the PowerPC CPU platform that it had used from the mid-1990's until the Intel CPU platform in 2006, Rosetta allowed Mac users to continue to use their library of PPC software transparently in emulation.
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External Link to Word document question

Hello, fellow RoboHelpers!
I have a quick question that I am hoping someone can answer
for me. :-)
I am using RoboHelp X5 and use Microsoft HTML Help (.CHM) as
my file output. I would like to link a Word document to one of my
topics, so when a user clicks the link, they will be prompted to
open/save the Word document.
The following are the steps I use to do this:
1) I type the text that I want the to use for the hyperlink,
highlight it, and select the Hyperlink tool (or press CTRL+K).
2) In the Hyperlink dialog box, I select "File" from the
"Link To:" section and select my Word document.
3) I select "Yes" to add the Word document to my project
folder.
4) In the Hyperlink diaglog box, I select OK, and the link
has been created.
5) I generate my Help project and test the link.
6) When I click the hyperlink, I receive a "File Download -
Security Warning" box asking me if I want to Open or Save the Word
document.
Problem #1 -- it appears that I can save the Word document by
clicking "Save" without any problems, but clicking "Open" does not
open the Word document in Microsoft Word. Why?
Problem #2 -- The warning box displays three criteria: the
file name, what type of file it is, and "From". I have issues with
the "From" line. While the .CHM file is attempting to call the Word
document from within the .CHM file, which is what I expected it to
do ... the path is, well, ugly looking :-P
mk:@MSITStore:C:\Program%20Files\RoboHelp%20Office\
RoboHTML\HTMLMicrosoftHTML\VRHelp.chm::/ICBA.doc
Is there any way that I can clean up this path? If I could at
least get rid of that mk:@MSITStore, that would be a good start.
If anyone has some suggestions, I am all for it!
Thank you very much,
--Jessica

quote:
Originally posted by:
johnmccallum
Jessica,
The "mk:@MSITStore:" is the protocol for extracting from a
.chm file, much like an "http:" precedes a web address. I'm afraid
that just is part of the path if the Word document is embedded in
the help file.
Ahh, I am sorry to hear that that is the case. Thanks for the
information!
quote:
Originally posted by:
johnmccallum
I don't know why your "Open" doesn't work. Does it open the
document within the browser window, or just not open it at all? Are
you adding the Word document as a baggage file? I don't know if
RHX5 does this automatically with your steps as I use an older
version.
John
Yes, the Word document is added as a baggage file. If I click
"Open", the Security Warning box disappears and nothing happens
(unfortunately).
In the Hyperlink properties, I realized that I had the link
opening in the "same window", so I changed it to display in a "New
Window". Now, when I generate/click the link, the Word document
tries to open in Internet Explorer (path and all). I get the same
message box as before asking me if I want to Open or Save the
document. Still, clicking "Open" will not open the Word document in
Microsoft Word. When I press Open, the box simply disappears and
the path remains in the Internet Explorer address bar. If I select
the path in the message bar and press Enter to bring up the
Open/Save prompt again, I can save the document ... but I cannot
Open it.
A thought just occurred to me while I was typing this: Would
the fact that I am using Microsoft Word 2007 have anything to do
with why the file will not open? I remember hearing that Office
2007 is not compatible with RoboHelpX5, so perhaps that is why the
document is not opening. Still, RoboHelpX5 doesn't seem to have a
problem saving the file to your harddrive regardless of the
filetype, and the Word document I am working with is a .doc file
anyway, compatible with Word 97-2003, not a .docx.
quote:
Originally posted by:
Peter Grainge
The opening of Word documents is described on my site under
Snippets.
I took a look at your site, which says:
Opening a Word document
From time to time people ask how to open a Word document from
the help.
COMPILED CHM HELP - Rick advises that you can use an HTML
Help Shortcut control to accomplish the goal.
You simply specify the file name where you would normally
specify the application.
I tried to create a HTML Help shortcut by doing the
following:
1. I click the Insert Navigation Control button, then HTML
Help Controls > Shortcut
2. In the Button options box, I enter a text description for
the button and click Next.
3. In the Shortcut Selection, the first prompt says, "Program
to run when shortcut is activated." I search for my Word document
from within my Project Folder, select it, and press Next.
4. I leave the Font options the way they are.
5. I click Finish, and the button is created.
When I generate the project and test the button, nothing
happens when I click it. If I do specify the application (ex.
WINWORD.EXE), Word
does open when I click the button. How can I get it to call
a specific Word document?
Thanks for your time, guys!
--Jessica

Links in Word Documents to SharePoint documents

Our SharePoint site contains Word documents with links to other documents stored in SharePoint.
When the users open a Word document stored in SharePoint, and then create a link, the users select the files in the "Current Folder" which is the SharePoint Network Drive. In this case the path is
\\rcssportal.co.riverside.ca.us\DavWWWRoot\sites\teammate\
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If users do one of the following though, after being authenticated all the links will start working:
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Hi,
According to your post, my understanding is that you wanted to link in Word Documents to SharePoint documents.
I try to reproduce the issue, however, I can open the Linked Word Document in the SharePoint Network Drive.
Please make sure you create Network Drive correctly. For more information, you can refer to:
Using SharePoint Document Library as a Network Drive
If the issues still exist, I recommend to select "Open with Explorer" to open the document.
Best Regards,
Linda Li
Linda Li
TechNet Community Support

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Hi Guys,
Apologies if this is really stupid question, but I'm having problems I can't sort out. I am trying to educate project managers who report in MS Word and store data in MS Excel - because they like colours and can manipulate simple Excel features.
My intermediate solution was to interrogate the Excel data in Crystal Reports ver 10 (or BusinessObjects Enterprise XI) and link the basic report, a Word document (as the report header). The idea being that project managers could update the Word document and continue to use Excel - and Crystal would tidily put the two together.
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[1211717 - Crystal Reports only displays first page of multiple-page OLE object|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/oss_notes_boj/sdn_oss_boj_erq/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7b6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233313331333733313337%7d.do]
[1202196 - How to import Microsoft Word documents into Crystal Reports|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/oss_notes_boj/sdn_oss_boj_erq/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7b6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233303332333133393336%7d.do].
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Problems linking to Word document

I wrote this as a reply to a similar post last week but I'm
afraid it got buried in the thread...part of Rick's response to
that poster was: "2. If you are linking to Word or .PDF documents,
there is a slight chance you will find the link actually fails for
some reason. Yet, if you simply place focus in the address bar of
your browser and press Enter to refresh, the document loads right
up. Go figure. If that begins happening, let us know and there is a
possible workaround for you."
That is the problem I'm having--can you share the workaround
you mention? It happens most--but not all--of the time, and only
with the Word documents; my PDFs and web links open with no
problem. The documents are housed on a public website. I am using
Captivate 3 if that matters.
Thank you for any help you can offer!
Julie

Hi Julie
Here's how it's done.
From inside Captivate 3, click File > Record/Create >
MenuBuilder Project.
Choose the Blank Project type and click OK.
Click Options > Project Options...
Configure the width and height to the smallest possible
values. This will be 320 wide and 200 tall.
Click OK.
Click Insert > Clickbox.
Type the file name of the Word document or PDF and ensure you
click to place a check mark in the "Save file with project" check
box.
Click OK and you should see a dialog asking if you want to
browse for the file. Click No.
Size the Clickbox so it covers the entire project area.
Click File > Export.
Save the project using any name you like. I frequently do
this and just use "Untitled" as that's what it suggests.
Choose Flash Movie as the type of project and click Next
>.
Type a name to identify the .SWF and choose an easy to
remember location. I often use the Desktop.
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into a Captivate project to open files. I'm not sure why or how
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tatiana

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Cant open certain links .swf, word documents

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