Cant play itunes music or video. Please help.

I just got my 60g ipod y music video. I loaded all music and tv shows and a couple af music videos. After about 1 minute into the first song it quits, then starts shuffling through my library until it finds a song that was not downloaded through I-tunes. Plays all files perfectly unless they are from I-tunes.

The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

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