Cant receive emails - error 'user mailbox locked'

My emails are not filtering through to the 'mail' application on my mac.
I use Virgin, also have a blackberry. I can get the emails from the Virgin site, the emails are coming through on my blackberry.
I can send emails from 'mail'
The error is - The mail server denied access to the account "xxxx" because an administrator or other mail client was using it when Mail tried to log in. Please try again later.
The server error encountered was: user mailbox locked
When I look at connection doctor the error is POP account failed, please make sure user name and password are correct.
As far as I am aware I have not changed anything.
Has anyone got any answers please?

> The error is - The mail server denied access to the account "xxxx"
because an administrator or other mail client was using it when Mail
tried to log in. Please try again later.
The server error encountered was: user mailbox locked
Where/how does Mail display that error message?
Are you accessing that mail account from other computers or devices, or by other means (e.g. webmail), when it happens?
Could it be that you have more than one copy of the Mail application running? How many Mail icons do you see in the Dock?
Have you tried restarting the computer?

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