Cant receive emails from outlook

Need help please....cant receive emails on my iphone from my outlook....send is fine. i have talked with the cust service people and we had it working and then it just stopped...i dont get it but im sure its very simple. i have tried deleting and adding account again but doesnt seem to work....any suggestions?

Any error message provided when the account is checked for new messages with your iPhone?
Do you leave Outlook on your computer launched and running actively checking the account for new messages while your iPhone is doing the same?
If so, this can pose a problem. Although it is possible to access a POP account with more than one email client, a POP account is designed to be accessed with a single email client only. Only one email client at a time can be communicating with the incoming mail server - checking the account for new messages and/or downloading new messages received at the incoming mail server.
If Outlook is launched and running, quit Outlook to see if this makes any difference with your iPhone.

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