Cant recover my Pavilion Dv6 6102

I cant recover my notebook from Windows Boot manager.
When i press F11 , enter to recovery manager and getting info: "Error: Windows failed to start. A recent hardware or software change might have caused the issue after you install Windows Updates".
Before, im installed windows 8 and during instalation formated disc C ( data files) , did nothink change recovery partition.
How can i back to original system without installation disc (win7) .
And now my answer, so hp support can send me windows 7 home premium on CD/DVD?
Please help me

Installation of Windows 8 might have overritten the master boot record and is unable to allow you to boot through the recovery partition.
First, try installing Recovery manager and see if you can use it to boot through Recovery partition.It can be downloaded from the following weblink:
http://ftp.hp.com/pub/softpaq/sp53001-53500/sp53402.exe
If the issue persists, the only way is to order Recovery kit and perform recovery using the recovery kit.
You can either order it from HP Technical Support or the following weblink:
http://www.computersurgeons.com/
I am an HP employee.
Regards,
Vidya
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Similar Messages

Recovering my Pavilion DV6 3031tx

Hello everyone,
I have a Pavilion DV6 3031tx that has recently crapped out on me. I get a Hard Disk Error 1 (303) - I understand that means the drive is dying. I'm going to extract the data from the drive, but I'm not sure where to go from there.
The operating system is Windows 7 Home Premium 64 bit.
I'd prefer to buy a new drive and fix this myself as I'm just not sure I can afford to get it repaired.
Could somebody give me some advice regards what steps I should take to get a new drive and reinstalling windows please?
much appreciated.
Matt

Hi Matt,
It's pretty straight forward to replace the Hard Drive.
The drive on the link below is an example of one that would be a good replacement for your notebook.
750Gb Notebook Hard Drive.
The procedure to replace the Hard Drive starts on Page 55 of your Maintenance & Service Guide.
As you don't have your Recovery Discs, you can order a replacement set using the link below - these discs will reinstall the Operating System on your new drive as well as installing most of the original software that came bundled. They will also re-create the Recovery Partition on the drive. A guide on using these Recovery Discs can be found Here.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en
If you have any problem with this link, order them directly from HP.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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I have a dynex 32" lcd tv and a pavilion dv6 and cant view the laptop on the tv using hdmi cables

trying to view netfilx my computer has windows 7 when i plug in the hdmi cable in the computer screen goes black and there is no signal on tv

I'm having the exact same problem. I have a Pavilion dv6 running Windows 7, and I have a Dynex TV I was planning to use as an external monitor. The HDMI cable didn't work; as soon as I connected the computer to the TV using the cable, the computer screen went gray and no further commands would work. TV said 'No signal'. Did you ever resolve your problem? Should I try a VGA cable?
Note that I connected the same tv to a different computer using the same HDMI cable and *SNAP* it came on instantly.
asantiago428 wrote:
trying to view netfilx my computer has windows 7 when i plug in the hdmi cable in the computer screen goes black and there is no signal on tv

My Pavilion dv6 laptop crashed and I had to use HP Backup , how do I recover swm files?

HP Pavilion dv6-6176sa Entertainment Notebook PC Windows7, Backed up using HP software but windows will not recognise the swm files. I have the saved on a external drive. Please help

download 7zip, it should be able to extract teh .swm files
http://extension.nirsoft.net/swm
7zip is free
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I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.

HP Pavilion Dv6 7078CA Recovery without recovery disc

Hello!! i have an Hp Pavilion Dv6 - 7078ca, and after just 6 months of use, the Hard Drive just died.
because i live in Brazil, and brought the Computer back home, i couldnt use the warrant, since the warrant is for canada only.
so i changed by my own the HDD for one on the exact same model that it had, but for my surprise, when i used the recovery media that i had made, the DVDs were corrupted, so i coudnt recover it using the recovery media.
I tried to install the windows 7 home premium (the same that came with the notebook), but there was some hardware incompatibility, so i couldnt install the drivers of it.
and the worst problem is: i cant even order other recovery media, because even if i ask them to deliver in some friends house in Canada, so this friend ships for me, HP canadian website dont accept international credit card.
so, my question is, anyone know if i am able to restore my computer without this recovery medias? if yes, how can i do that?
thanks!!
This question was solved.
View Solution.

Here are the specs for your HP Pavilion dv6-7078ca Entertainment Notebook Computer. According to the specs, this model shipped with Windows 7 Home Premium 64-bit installed at the factory. Here is the HP Software and Driver Downloads page for your computer.
You can use the information in this HP forum thread entitled "How to Install Windows 7 Without the Disc" to download, create the media, and install Windows 7 Home Premium using the Windows product key on bottom of your computer. Please note that this will not restore any of the HP "value-added" that originally come installed on your computer.
If you have any issues installing Windows, please post back. If, after Window is installed, you have missing and/or unknown device listed in the Windows Device Manager... please provide the "Hardware Ids" of the devices.
Please send KUDOS
Frank
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HP Pavilion DV6; Black Screen & Atikmpag.sys BSOD with external Monitor

Hello Guys.
I have HP Pavilion DV6 Core i7 with ATI Mobility Radeon HD 5650 Graphics Card. Two weeks ago, I started getting continous Atikmpag,sys BSODs. The operating system also started giving me warnings about the hardrive. After a few days, the BSODs got more frequent. Then one day, I was doing normal stuff on my PC and the Display Driver crashed. Instead of recovering, the PC froze. I forced restart my PC but it got worse. The display of my laptop went black. I connected the laptop to external monitor which detected the display. When I tried to load the windows, it started giving me the Atikmpag.sys BSOD on the start up. Now the operating system works fine in the Safe Mode but with nothing on the laptop's screen. The soultions I have tried so far are.
-Reinstalled the windows thrice
-Removed the drivers and installed the updated ones a bunch of times.
-Rolled back the bios to an earlier version
-Removed the hardrive and tried to load it from an operating system installed on external flash drive
-Tried loading the PC with linux on external flash drive
-Opened the laptop and cleaned it thoroughly
-Removed all the components and plugged them one by one.
-Removed the old Atikmpag.sys in system32 folder and expanded it with the latest ones.
-Installed every thing fresh from HP website
None of these tricks have given me any luck yet. The only way, I could use the operating system in normal mode, is to delete the atikmpag.sys file in safe mode and then log on back in normal mode. I also analysed the minidump file through window debugger and it says that atikmpag.sys is causing this crash with the TDR message. I did all these with an external monitor as the display of the laptop is black since that day.
Below are the detailed specs of my laptop.
OS Name: Microsoft Windows 7 (64 bit) Home Premium
Version: 6.1.7601
System Model: HP Pavilion Dv6 Notebook PC
Processor: Intel Core i7 Q 721 @ 1.60 GHz
Bios Version/Date: Hewlett- Packard F.29, 11/7/2011
Installed Physical Memory (RAM): 6GB
Graphics Card: ATI Mobility Radeon HD 5650 1 GB
I have tried almost every solution available on these forums but still have not gotten any where. I am wondering how could the display, graphics card and hard drive stop working at the same time .
I would really appreciate if someone colud help me through this problem.
Thank you
P.S. Kindly ignore my English mistakes as it is not my first language.

Hi Goloono,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
First I would like to reassure you your English was great, I had no problems understanding you.
I grasp that you are getting a black screen with the error message " Atikmpag.sys".
Here is a link to Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot.
Have you run The HP Support Assistant to help with updates and resolving issues.
Here is a link to a Microsoft Community Page with this exact issue. There are some suggestions that may help.
Blue Screen error with atikmpag.sys in Windows 7 .
Here is a link to the HP software and driver page. You will need to input your exact model of DV6 you have and follow the prompts. This page will have the recommended drivers and it will list bios updates. if there are any applicable ones.
HP Drivers & Downloads.
How Do I Find My Model Number or Product Number?
At one point you state you had a hard drive error, to rule that out I would run a diagnostics. SMART Media Test Error Appears when Notebook is Started
Please let me know if this has helped.
Sparkles1
I work on behalf of HP
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Blue screen with error code and I have no recovery disks for HP Pavilion dv6-1260se

I have a HP Pavilion dv6-1260se with factory installed operating system of Vista. When booting up the computer, I receive a blue screen with this error message: STOP: c000021a {Fatal System Error}.
                                                            The verification of a KnownDLL failed. system process terminated unexpectedly with
                                                             a status of 0x0000221 (0x007fb9c0 0x00000000).
                                                             The system has been shut down.
I do not have recovery disks for this computer. I tried to order them but them seem to not be available. This is my daughter's computer. She says she started to have trouble after downloading Frost Wire (music share) and then she removed it. We tried going back to an earlier time and that didn't help and then the blue screen with error message appeared. What do I do now?
This question was solved.
View Solution.

Hi,
Assuming your in the US, recovery discs are available to order for that model here. That may be the best option.
You should also be able to do a recovery without the discs as well. Take a look at this document: Recover Windows Vista Operating System Using HP Recovery, and look for the section Restore the PC to its original condition with the HP Recovery Manager if Windows Vista is not accessible. This should allow you to recover the PC.
R
Although I am an HP Employee, I am speaking for myself and not for HP.

Blue tinted screen, menory problems, underperforming battery - 5 day old HP pavilion dv6-6005sa

I bought a new HP Pavilion dv6-6005sa 15.6" Laptop - Linen White on 14/06/11 from Currys digital, Arndale Centre, Manchester. The laptop is less than 1 week old.
The screen is a frost blue colour from the second I turn it on to the second it is turned off. Weirdly I can see the entire screen, just that everything is blue!! Does anybody know how this can happen??? When I move the screen it flickers from normal to this blue thing. A loose connection maybe?
I am unhappy as I got to send it back to the shop for a under 21 days replacement involving an expensive airmail delivery :@ The alternative would be a 3 week investigation in the lab which I cant be bothered with!
Has anybody else experienced this phenomenon with a HP laptop screen? I also am beginning to experience memory problems and the usb prots are on the blink. I have looked after it very well, it has just been sat on a desk for 5 days! Can anybody explain me this phenomenon and if it is a comon problem with HP laptops?
Now for the next problem as if a faulty screen and memory cache wouldnt be enough! The battery:
The battery specs are as follows:
Lithium-Ion 6-cell battery
'upto 7.5 hours battery life'
The battery is advertised to perform 'upto 7.5 hours' however I get maximum 4.5 hours doing absolutely nothing on power saver mode with the laptop with it just sitting there idle on a desk. At the same time I also had wireless and bluetooth off; screen brightness set to 0%, maximum processing chip power reduced to 20%; battery saver mode active; all major applications closed).
I get maximum 2-3 hours doing basic tasks with it such as word processing. Gaming I get maximum 1.5 hours.
The battery checker displays the following:
Status: Ok (0)
warrenty type: 1 year
cycle count 0
manufacturer: 13-42
battery age 136 days
serial number: 12587 02/01/2011
Temperature: 27oC
Design Capacity: 5100mAh
Full Charge Capacity: 5222mAh
Remaining Capacity: 5222mAh
Current: 0mA
Terminal Voltage: 12530 mV
Design Voltage: 10800 mV
Cell Voltage 1: 4174 mV
Cell Voltage 2: 4177 mV
Cell Voltage 3: 4177 mV
Cell Voltage 4: 0 mV
Status: 0
AC Power: True
CT Number: N\A
I have highlighted in bold the things I thing are suspicious. I feel the results are those of a malfunctioning battery. Could anybody tell me if I am correct withmy assumptions?
As I am no expert coes anybody reading this think these results are normal for a new battery and can you provide me some insight to wether my battery might be faulty or not?
Basically I think at least one of the 6 cells inside the battery are malfunctioning.
The laptop specifications are as follows:
Processing chip:
General Information Processor AMD Phenom™ II X4 P960 Processor
1.8 GHz
1.8 GHz HT
4 x 512 KB L2 Cache
Quad-core
Operating system:
Genuine Windows® 7 Home Premium x64
RAM:
6GB DDR3 RAM (1x4Gb 1x2GB cards)
Graphics card:
AMD Radeon HD 6470M
512 MB dedicated memory
Screen:
Screen type Widescreen LCD
Screen resolution - WXGA
- 1366 x 768 pixels
Screen size 15.6-inches
Screen features BrightView Infinity Display
LED backlighting
16:9 aspect ratio
Hard drive:
750GB SATA 5400rpm
Disk Drive:
Optical disk drive LightScribe SuperMulti DVD±R/RW with Double Layer Support
Memory card reader:
Yes
USB:
2 x USB 2.0
2 x USB 3.0
FireWire:
No
Internet:
Modem/Ethernet Gigabit Ethernet
WiFi 802.11 b/g/n
Bluetooth Yes
Audio interface:
2x headphone-out/ 1x microphone in
Sound Beats sound system
Video interface:
TV output 1 x HDMI (digital video/audio)
1 x VGA (analogue video)
Webcam:
HP Truevision 2.0 megapixels HD Webcam
Battery:
Lithium-Ion 6-cell battery
Up to 7.5 hours battery life
External Accessories included:
Power cord
AC adapter
Documentation
Software:
Software included This PC is optimized for Microsoft® Office 2010.
Purchase a Product Key Card or Disc to activate full-featured Office software preloaded on this PC.
HP QuickWeb
HP QuickSynch
HP CloudDrive (30-days trial)
HP Setup
HP Support Assistant
Cyberlink DVD suite
Arcsoft webcam
Arcsoft Total Media Theatre
HP Games Console
HP Connection Manager
Windows Live Applications
Microsoft Internet Explorer
Windows Live Messenger
Adobe Reader
Adobe Flash Player
Dimensions:
Size:
378 x 246.8 x 31.1 mm ( W x D x H)
Weight:
2.91 kg
If my replacement unit works how it is designed too it will be a beasty machine! I just hope my mate who is taking it back to the shop for me checks it properly before sending it me back!
Joe

Go to Power Options in the Control panel and select the Power Saver option. Do not choose balanced. Then run your battery capacity tests again. Hopefully the new setting will improve the time that you get.
Best regards,
erico
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HP Pavilion dv6: Can not find a Recovery Manager

HP Pavilion dv6
Windows 7 Home Premium
I want to create Recovery disc but I am not able to locate recovery manager. I tried downloading and installing from below link, but didnt work.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-75985-1
Also, my windows got corrupt once, so i reinstalled it with external windows CD with my windows product key and I still have recovery partition on my hard disc.

When requesting assistance, please provide the complete model name and product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment, or on the BIOS setup screen. Please DO NOT include your serial number. Enter the model/product information into HP's Online Consumer Support page and post it here for our review.
If you installed a generic copy of Windows 7 on your computer prior to creating your personal HP Recovery Discs, you may no longer be able to do so. If the "HP Recovery" partiton still exists on the hard drive and hasn't been damaged, please use the Windows Disk Management Console to mark or set the HP Recovery partition as active and reboot your computer. Please see HP - Partitioning and Naming Hard Drives (Windows 7) for information about using the Windows Disk Management Console. Upon rebooting, the computer should start the HP Recovery process. After recovering the computer to a factory like state, you should be able to create your personal HP Recovery Discs.
If this doesn't work, please contact official HP support in your region / country via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer.
If you have any further questions, please don't hesitate to ask.
Please click the white KUDOS star to show your appreciation
Frank
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HP Pavilion DV6-3060em Recovery Manager

Hi! I've got a laptop Hp Pavilion DV6-3060em and I lost Recovery manager. Can somewho help me? I don't want to lost my stuff. Thanks and sorry for my bad English, I'm Slovene.
This question was solved.
View Solution.

Hi @Premlez
Welcome to the HP Support Forums!
I am happy to help you with your data. Assuming that your hard drive is both functional and readable, then there are a few ways that you can get you information copied.
Here is a page from wikiHow that shows several ways you can do that. Do not let the title worry you, it is just as applicable to your current situation. You want to do a recovery to repair your notebook before the repair which is the smart thing to do. If the computer will not start properly, then for now this is how you would try to backup the data.
How to Recover Data from the Hard Drive of a Dead Laptop
Since you will need to take the drive out of the notebook for these methods , here is the service and maintenance manual to show you how.
HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide
Let me know if that helped with your data problem.
Malygris1
I work on behalf of HP
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HP Pavilion dv6-7080se recovery error

when i run recovery a message apper to me and say :
windows faild to start a recent hardware or software change might be the cause to fix the problem :
1 - insert ur windows instllation disc and restart ur computer
2 - chosse ur language settings and then click next
3 - click repair ur computer
if you dont have this disk contact ur system adminstrator or computer manufacturer for assistance
file : \boot\bcd
status :0xc000000f
info : an error occurred while attempting to read the boot configuration data
to ur aknwolage
the drive ot the recovery i see the data in it
an the hidden drive hp tools i see it
and i but a recovery in a flash memory and i cant boot from it and i see it as files not a revovery disk
my operating system is windows 7 64 home prem my laptop HP Pavilion dv6-7080se
what i can do to make my recovery work

Hi durani,
You're best option would be to order a complete replacement set of Recovery Discs using the link below.
Order HP Recovery Discs.
If you have any problem with this link, order them directly from HP.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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HP Pavilion dv6 System Recovery disabled

I bought my HP Pavilion dv6 notebook (running Windows 7) about 2 and a half years back.
It worked beautifully for about an year and a half after which issues began to crop up. First, it was my battery that gave up (I operate it on direct power now with battery backup of around 5 minutes), then there were blue screen errors and the machine getting hot around the bottom left at times (mostly when I ran games). I still continued to use it without taking it to the techician. After a couple more months the DVD drive stopped working for no reason (it opens and closes but does not read the disks).
I had it last week when the machine's fan (I guess it's the fan) started making loud grinding noises. The noises get louder when I'm on the internet. The technician took it down and gave the fan a proper vacuum but the noise persists.
Also, the system has slowed down due to virus attacks (I suppose). There are weird advertisements on this laptop when I run sites like youtube and google. These ads that don't appear on my other laptop. Some sites take an awful lot longer to load (mostly on Google Chrome). The system also, at times, just stops responding and I have to directly switch it off without properly shutting it down.
Now, with some help from forums here I decided to run the 'System Recovery' but it displays the following message:
"Restore your computer to it's original factory condition (Disabled : Please use Recovery Media to recover your system)." I was given no disks for recovery at the time of purchase not that it would have been of any use as my DVD drive no longer works.
With some online help I also ran Hard drive and Memory tests. The Hard Drive test gives the error: "hard disk 1 quick (303)." I gather that means, my hard disk is dying a slow death now.
Now my system has ran down it's warranty and nothing seems to work. The machine seems to be in a tangle, what do I do?
I somehow would love to factory reset my laptop without an external drive. Is that Possible? What am I looking at?

I understand the problem. HERE is a thread that gives the best possible solution for the same situation.
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Hp pavilion dv6 recovery system with win 7 dvd image not found

Hello everyone, I have a hp pavilion dv6 I going to restore the operating system win 7 that I previously saved in an image of the system in 2 DVDs. I need to restore the entire computer because I do not want to lose all installations made within a year , including software installations regularly purchased online which do not have the original CDs . I tried to go in :
1 - "Backup and Restore Computer"
2 - Control Panel and select the " Restore system settings or your computer "
3 - then " advanced recovery methods "
4 - next page select " Use a system image you created earlier to recover your computer "
5 - At this point it asks me to do a backup, but I do not care because the computer is pretty much with the factory settings as has just returned from assistance hp and after ignoring the message I restart the computer in recovery mode expecting to reinstall the system with the image .
After a series of steps at the time to reload the image from the second DVD that I had previously saved , the computer can not find even one image to be restored where am I wrong?
Thanks Acitano

Hi Acitano,
I understand you are having issue with restoring your computer. Here is a document on how to do that when windows 7 will not start normally.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01835735&lc=en&product=5218386&tmp...
Hope this helps.
Thanks
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HP Pavilion DV6-3340et bios failed, bios recovery or restore

HP Pavilion DV6-3340et bios failed. My screen is always black. Computer doesnt start. How can I recover my bios from usb?
Do you have bios rom files for usb?
Can you tell me, How to recover bios, which method and files? xxx.fd, xxx.bin, xxx.rom, xxx.sig etc.
Please help me. Now from thanks.

HP document on restoring the BIOS:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02693833&tmp_task=solveCategory&cc=us&dlc=en&lc...=
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HP Pavilion dv6-6181TX. System Recovery is not working From HP Recovery Manager.

HP Pavilion dv6-6181TX
Product No. A3U49PA
Genuine Windows 7 Home Premium 64
(but i upgraded it to windows 7 ultimate)
System Recovery is not working From HP Recovery Manager. so i cant restore my laptop to its original factory condition. (Genuine Windows 7 Home Premium).
so when i restart my computer and press Esc and then choose F11 i get this message :
"Windows failed to start. A recent hardware or software change might be the
cause. To fix the problem:
1. Insert your Windows installation disc and restart your computer.
2. Choose your language settings, and then click "Next."
3. Click "Repair your computer."
If you do not have this disc, contact your system administrator or computer
manufacturer for assistance.
File: \Boot\BCD
Status: 0xc0000225
Info: An error occured while attempting to read the boot configuration data."
i saw this from the forum
http://h30434.www3.hp.com/t5/Notebook-Recovery/Hp-recovery-manager-problems/m-p/2395473/highlight/tr...
Had the C partition been split/shrunk to form a new partition previously?
Does disk management show the HDD as basic or dynamic? (Start>Right-click Computer>Manage>disk management on the left).
If it has been switched to dynamic (Windows does this automatically when more than 4 partitions are present on the disk), then the F11 recovery partition won't function until it is restored to basic, but I would like to confirm that is the scenario before providing those steps.
The Disk management shows that my HDD as Dynamic, what should i do then if this is the case and the possible solution to my problem?
please help me & Thank you for your time,
This question was solved.
View Solution.

If you have more than 4 partitions you will need to delete the extra partition/partitions, then convert the hdd back to Basic.
Older versions of Partiton Wizard Free work:
http://www.sevenforums.com/tutorials/26829-convert-dynamic-disk-basic-disk.html
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Cant recover my Pavilion Dv6 6102

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