Cant remember her password for the app world

hi all, i bought my phone from a friend, she cant remember her password for the app world or her email so we cant even re send the password, i have deleted the app world and re - downloaded it but it has had no effect... what can i do so i can use the app world?? x

Hello rhimariee1993
Welcome to Support Forums
Simply deleting BlackBerry App World will not work , as you got it from your friend so follow this Knowledge Base 
KB28225 : BlackBerry smartphone must be security wiped before transferring ownership
After a security wipe create and use your own BlackBerry ID on that device . 
KB24062 How to create a BlackBerry ID
try it and let us know if you feel any issue.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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