Cant remember my security questions. Apple won't send me a reset email either. I dont know what to do?, cant remember my security questions. Apple won't send me a reset email either. I dont know what to do?
I forgot my security question and itunes wont send me an email to reset what should i do?
Apple ID- All about Apple ID security questions
Similar Messages
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I can't remember my security question for my Apple ID. But when I press "send reset request to email" my email won't recieve it. What should I do?
Wait a few hours and check the spam filter. If you still don't get it, ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102290) -
My laptop now has a different email address so there are certain tunes that won't play as hey are assigned to the old address. I can't remember the old password and the security question won't allow me past my date of birth, which they say is incorrect!! I certainly know my DOB. Is there anyway I can unlock these tunes?
Have you exhausted the options here?
https://iforgot.apple.com/password/verify/appleid
tt2 -
I set up an email account with " @me.com". I get a wrong password message when I try to log in. When I try to change my password I get an INcorrect answer message to the security question I'm asked my birth date so I know I have it right, unless I did a typo when I set up the account. When I choose email me the reset password lnk I cannot retrieve the email because it won't accept the password. I wanted to justemail Apple for instructions but cannot find an email address for that. Any help would be appreciated.
I tried that without any luck. I was hoping I could get Apple to reset it for me or delete the account so I could recreate it or at least tell me what is listed as my birth date, the security question answer.
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I forgot my security questions and the email won't send to either of my email addresses what do I do
I forgot my security questions on my iTunes and the email to reset them won't go through what do Ido?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
Help me please I need my account opened ASAP!!!!
Hi shineypence,
If you set up a Rescue email address:
Go into Manage Your AppleID, https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/, select Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'Forgotten Security Questions' and fill in that you'd like your security
questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Hope this helps!
Cheers,
GB -
I can't remember the security questions I created 6 years ago and can't buy anything anymore. I don't have a rescue email either, so I'm stuck.
Click here and request assistance.
(75676) -
I am trying to dele an old @me acct on iPad 2 in the settings page. Help!
Won't let me delete it and I have a new Apple ID but can't remember the answer to one of the security questions. Is there no way to reset that or recover the answer!?
This should not be this difficult! I'm trying to swallow the apple kool aide but it is choking me!!This is for your protection, its not supposed to be easy.
You should be keeping a record of all your passwords, security answers, etc.
Rescue email address and how to reset Apple id sec. questions.
http://support.apple.com/kb/HT5312?viewlocale=en_US&locale=en_US
If that doesn't work and you can verify the following info, call 1-800-APL-CARE.
1. apple id username, that is not locked or disabled.
2. serial number of an apple product registerd in your name
3. Billing info associated with your account -
So basically I need to confirm my identity but I can't because I can't remember the answers to my security questions. I scheduled a meeting with Apple, to see if they can fix it. Nod I would just reset them from my rescue email, but I don't know what that email is and it's also no longer in use.
Do you know of any way to fix this?You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
i Got a new phone and and it says I have to answer a security question I forgot my security question answers so I clicked the button where I can reset my security questions and send it to my email but it never sent it to my email what should I do because now as many times as I click the button is still won't send and I'm not able to buy anything off of iTunes or the App Store please help ASAPl
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT
If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699 -
hello every body .. my ipad blocked with icloud and i dont remember the email or even birthday i've wrote I just remember the security questions ... what can i do in this case to restor my email back ?? thx
Do you mean that the iPad is on the activation screen ? If it is then does it not show the first letter of your email address and the provider e.g. similar to :
If that is what you are seeing then you don't remember any email account that you had starting with that letter with that provider ? If not then do you know if you have any of the account's downloads in your computer's iTunes library : Recovering a forgotten iTunes Store account name ?
Or see if you can find it via http://appleid.apple.com : Apple ID: How to find your Apple ID
If you cant remember or find your id then you won't be able to use your iPad -
What the ****? I don't remember my **** security answers and I just put $35 on my iTunes account and I am not able to buy anything! I'm so mad! I anwered those questions stupidly and I did not pay attention. And that extra email? I don't have a clue. I am seething and desperate. & I refuse to create a new account with all that mula on the line.
If you don't have a rescue email address, or you don't know what it is (you won't be able to add/view it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I accidentally screwed up my apple id when trying to change my primary email address. Password recovery options and security questions arent working either to restore. Created a new appleid just to get into forums to ask a question but hesitate to sync itunes and iphone with it as i may lose all purchased music apps etc. can anyone help? i have received no email response frm apple support, it's been over 48 hours
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
Can't remember answers to security questions and email for apple Id is no longer active, what do I do? Yes I have rang apple and they say I have to answer questions!!!
What number did you ring ? You won't be able to update your rescue email address until you can answer 2 of your questions. You should be able to get them reset either by contacting iTunes Support or calling Apple.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312
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