Cant reset apple id password

plzzz hepl me.
It takes 8hours to wait for the reset apple id password link. Would anyone help me to solve this problem, plzzzzz

thanks for your help - manucoorg,
Unfortunately, i'm not able to call to apple directly dont know why? is it right for this phone number: (800) MY-IPHONE (800-694-7466)??? cos currently i'm living in Viet nam not in US but the apple support in viet nam with the phone number which i got from apple website does not work either
however, i sent a complaint email to apple at this address: [email protected]
Hopefully, they will respond me as soon as possible
Furthermore, the link u sent to me, it appears with this information: "
We're Sorry
We are unable to complete your request at this time. Please try again or come back later.
what should i do now

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