Cant restore data to my z10

hi,
recently my z10 was not functioning properly so i tried to re-start it but it did not happen
i saw some comments on these forums and updated the software of the device and also did a factory reset
now i am unable to restore my data to the z10 using link. it keeps showing error message - "restore was cancelled" and then my device reboots on its own
please help..!

DougP3520 wrote:
did you every get an answer to your z10 restore problem?  I'm experiencing the same problem.
I've done multiple factory resets but the restore via link continues to fail.
The backup file could be corrupt, try to restore from a previous backup.
It's good practice to do regular backups, one can also do custom backups e.g. contacts and accounts only.

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