Cant Restore ipod mini

My Ipod mini has the folder with an exclamation point icon on it and I have tried all the solutions apple provided and none have worked to solve the problem. So I tried to restore my ipod mini and even that didnt work. I switch my ipod mini into disk mode so that the ipod updater software can recognize it but as soon as the updater software connects to the ipod mini, the ipod then restarts itself and the updater software is no longer connected to the ipod and goves me the error "cant mount ipod". I have tried restoring it several different times on different USB ports several times. I am stumped and have no idea how to solve this problem and help would be appreciated.

If your iPod is recognized in Explorer, close the updater program and try this.
Click on start/control panel/admin tools/computer management/disk management/right click on the iPod and select “change drive letter”.
Choose something lower down the alphabet, say “M”, or something similar.
A drive letter conflict can sometimes cause the 'can't mount iPod' message.
Then try the restore again.

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