Cant Restore Ipod Touch - Unknown Error 1604

Can someone please help. I went to connect my ipod touch to my itunes and it told me that the ipod needed restoring and updating. Updated it and clicked restore - tried to restore it and came up with the message "could not be restored. An unknown error occurred (1604)." Any help would be appreciatd.

Ok, I've been trying to fix this for 3 DAYS!!! But, I finally found the answer an hour ago and my Touch is sitting next to me happily syncing away. Rather than let someone else go through the pain I've been experiencing I thought I'd share how I fixed this.
After trying all the various suggestions (re-installing, another PC etc.), this is what I did:
When you get the 1604 error click 'ok' but keep your iPod plugged in
Go to 'Task Manager' and find the 'iTunes' process
Click 'End Process' which will terminate iTunes
(Remember, don't unplug your iPod!!)
Start up iTunes again
iTunes will then recognise the iPod
Click 'Restore' and you should be ok
Some of the other suggestions might also work for you but just thought I'd give you another option.
Good luck, I know how frustrasting this is!!

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Impossible to restore Ipod Touch - Unknown error 6

Hello,
I have the following problem. After installing of the Itunes 7.5., Itunes proposed to update my Ipod Touch also to the version 1.1.2. What i tried to do, but it was not installed completely. Ipod became blocked, there is an image on the screen all the time to connect Ipod to computer.
I tried many times to restore it. But it says "Unknown error 6"...
What should i do?
Thanks in advance for your answers.
Message was edited by: blondik

Hello blondik,
See if this article helps
http://docs.info.apple.com/article.html?artnum=307120
fern K

Could not restore 1st gen ipod touch unknown error occurred(2003)

could not restore 1st gen ipod touch unknown error occurred(2003)

Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
Also, have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

Hi msclaude,
Welcome to the Support Communities! I'm not sure from your post what steps you have tried, but it sounds like you may need to use recovery mode to address the issue with your unresponsive iPod touch.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
If you can't update or restore your iPhone, iPad, or iPod touch
You can put your iOS device into recovery mode, then restore it using iTunes.
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
iTunes doesn't recognize your device or says it's in recovery mode.
You see the Apple logo onscreen for several minutes with no progress bar.
You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
I hope this information helps ....
- Judy

"iTunes could not connect to iPhone (its a ipod touch) unknown error OxE8000065. Help!

Ran updates on my MacBook Pro. Then I updated iTunes, iPod touch was connected at time, came up with unknown error 1602 during restore and now "iTunes could not connect to iPhone (its a ipod touch) unknown error OxE8000065. Help! ipod screen is black (can see it stopped while charging at 2.53). Have tried many of the suggestions found in Apple support and online.

http://support.apple.com/kb/TS3694#error1602
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

Ipod touch unknown error ocurred 0xE800000A

Hi,The following error is coming up on my itunes I have just updated my ipod touch can anyone help?

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Can't restore my ipod touch - unknown error 18 displays....

My daughter's ipod touch wasn't operating correctly - apps wouldn't update, locked up, etc. I attempted to back up and restore, but it won't let me restore, instead citing "unknown error 18", but it's now locked in a half-restored state and I can't do anything with it.

http://www.windowserrorhelps.com/itunes-error-18-ways-to-fix-itunes-error-18-now
Try placing the iOS device in Recovery Mode and then connect to your computer and restore via iTunes.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Help! Cant restore Ipod Touch 4g.

I have an ipod touch 4g ios 5.1.1, and none of my apps will open. Then when I try to restore it I get error 21. I know how to fix it but my power button is broken so I cant put it into dfu mode. Someone please help!

Also try:
Error 20, 21, 34, 37: These errors typically occur when security software interferes with the restore and update process. If you are using a PC, follow this article to resolve this issue.
http://support.apple.com/kb/TS3694#error21
If you need to place the iPod in recovery mode try this program:
RecBoot: Easy Way to Put iPhone into Recovery Mode

Trouble syncing iPod touch - unknown error (-50)

I'm trying to sync my iPod touch and getting an unknown error (-50). I've tried restarting iTunes, restarting my computer, and restarting the iPod. None of that is working. It was working earlier today, so I'm not sure what happened. I installed some new applications earlier in the day, which are working fine. I was trying to install some photos on the iPod when I first started getting the error.
Any idea what the error is or how I can fix it?
Thanks!

I have plenty of space - both on iPod Touch & my Mac.
One think i have noticed is iTunes will not let me select specific photo albums to include on the iPod. Basically it isn't importing photos. I did recently upgrade to iLife '09
The good news is that it does seem to be syncing in the background even when the warning sign appears - I click OK and it has synced in my absence as opposed to waiting till I click OK then is starts syncing - very annoying.

Unable to restore... unknown error 1604,2004,-1

help!! how many times i did try to restore my i phone but i can't carry on restoring my i phone...please help me

Your phone was jailbroken. You can not get help here.

When I plug in my iPod Touch a error pops up saying 'iTunes could not connect this iPhone. An unknown error occurred (0xE8000084)." What do I do??

My ipod is exactly 2 years old, and it has nothing to do with the cable connecting it to the computer for all I know.

See:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

'The "ipod" could not be restored. An unknown error occurred (1604)

My 2nd GEn Ipod has been bricked by the v3 update.
I cannot restore it, after a long wait 'preparing ipod for restore' it says:
'The "ipod" could not be restored. An unknown error occurred (1604)'
I have latest itunes, have restarted pc and tried alternative usb ports.
Any suggestions?
Is there a telephone number for apple support?

I have the same problem as Bikeman and resolved it by using another computer. When we installed itunes on this pc it prompted us that the touch needed to be restored which we did and wiped it clean.
We went back to the original PC and it prompted us to update. It trashed it again. So we restored it as above. We synced it without updating the software and all is ok. We now have a touch on the old version of firmware and am £2.99 worse off. This is rubbish and the support is even worse, but then they have our money so what do you expect?. Anyone got any ideas how we can install the firmware or get our money back?
The only suggestion to you Bikeman would be to try uninstalling Itunes and reinstalling it. Connect your touch and hopefully it will ask you to restore. My only concern would be do you lose your apps and music you have bought on PC. I am new to this apple rubbish.

HT201210 Have not updated OS in iPod touch. Have OS 2.2.1. Get error message "Joe's iPod could not be restored. An unknown error occured [-1].

Have not updated OS in iPod touch. Currently have OS 2.2.1. When trying to update to iOS 4.2, I get an error message "Joe's iPod could not be restored. An unknown error occured [-1]." Please help...

That often indicates a hardware problem with the iPod, but it can also be caused by security software blocking access to the update. Try this article and see if that helps:
Troubleshooting security software issues
If not, then your iPod may be defective and will need replacement. Apple still offers replacement pricing for old iPods, but it might be more cost-effective to put the money toward a new iPod touch. You'd pay a minimum of $99 US for a replacement, but you can get a refurbished 8GB 2010 model for $149 US.
Regards.

The iPod "iPod" could not be restored. An unknown error has occured [14]

What does this mean? I cant find anything when I go to DFU mode. None other, my mum wont let me call apple support. I need a dev on this one please.

I had similar problems after an upgrade to the firmware on my iPod Touch Gen1 crashed out, and then the attempted Restore threw an error "The ipod 'iPod' could not be restored. An unknown error occurred [1604]".
After much searching and trying in vain of various support articles I found http://support.apple.com/kb/TS1275. I rebooted my PC and reconnected my iPod via a different USB port. Voila, the Restore magically worked and I am back with a functioning iPod Touch once again.
Shame on Apple (and Microsoft XP) for such a bad experience. Good luck to you.

TS3694 i cant restore my iphone and it kept on giving me this infor 'the iPhone 'iPhone' could not be restored. An unknown error occurred[1015]

i cant restore my iphone and it kept on giving me this infor 'the iPhone 'iPhone' could not be restored. An unknown error occurred[1015]

It's 99% sure theat the iPhone was hacked/jailbroken to use another carrier or downgrading IOS. There's no help with this.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
Message was edited by: ckuan

Cant Restore Ipod Touch - Unknown Error 1604

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