Cant restore previous purchase of OS X Mountain Lion

I had to completely wipe my hard drive today due to my MacBook Pro going to the gray loading screen after a standard restart. This is the second time in a week this has happened to me. I have no idea why or what is causing it. The first time I went to an Apple store and the genius bar was extremely helpful. Although I lost some things due to not having a proper backup because of lack of an external hard drive. This time I decided to fix it myself and I tried to repair the disk but there were way to many problems and it wouldn't repair. The only way I could get my computer to turn on was to erase my hard drive, so that is what I did. After I did that it gave me the only option to download OS X Lion and so I went ahead and did that. Now that my computer is back on and running, thankfully, I want to put OS X Mountain Lion back on my computer. But for some reason the app store is not recognizing the fact that I have already purchased OS X Mountain Lion so the only option it gives me is the $19.99 option. I really don't want to have to buy it again and don't feel like I should have to since I already bought it once. So my question to all this is there any way for me to restore my purchase and download OS X Mountain Lion again but not have to pay again. If anybody can help I would really appreciate it. Also if anybody has any idea why my MacBook Pro is messing up like that twice in only one week? It is extremely frustrating for me. I feel like I seriously got a bad MacBook with all the ridiculous problems I've had in not even two years. Thanks a lot.

Also if anybody has any idea why my MacBook Pro is messing up like that twice in only one week? It is extremely frustrating for me. I feel like I seriously got a bad MacBook with all the ridiculous problems I've had in not even two years. Thanks a lot.
Possibly the hard drive is bad. While rare, they sometimes do fail right out of the box.
After erasing and reinstalling, did you add back any third-party software. If so, what software and versions?

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Incorrect App Store acknowledgement of previous purchases and install after Mountain Lion

Why do my purchases in the app store still say "Download" for OSX Mountain Lion and Lion and "Install" for FaceTime after successful Mountain Lion install. Lion and Facetime have also been previously installed.

For Mountain Lion and Lion, you can use the download to create an OS X 10.8 Mountain Lion install drive | MacFixIt - CNET Reviews
If you have problems with an app like FaceTime, you can re download the app using the same Apple ID and apps can be re downloaded on all your authorized Macs.
Association of Associated Devices is subject to the following terms:
"You may auto-download Eligible Content or download previously-purchased Eligible Content from an Account on up to 10 Associated Devices, provided no more than 5 are iTunes-authorized computers."
That information is available here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you don't want to re download, just ignore the Download button at the App Store.

Can anyone tell me how to find and restore previously purchased OS updates to my iMac?

Can anyone tell me how to find and restore previously purchased OS updates to my iMac?

Please go to the Apple (upper left corner) and click on About this Mac. In the resulting window, click on the numbers underneath until they display the OS version.
Snow Leopard, Lion, and Mountain Lion are all OS X - they are 10.6, 10.7, and 10.8 respectively. After you get the OS version, click until you get the "Build" number and post that as well.
If your Mac is from 2010, it most likely came with Snow Leopard. If you purchased Lion, then you should be able to see it under your Purchases in the App Store (not iTunes). But, first, we need to figure out what was installed on your machine after the hard drive replacement.
Not sure about iPhoto at this point - may have to do with whaever OS version is installed. Check in Applications folder in column view and post back which version of iPhoto you have installed.

I cant restore my purchase count

I cant restore my purchase count

Please be clearer about what you're asking about. This forum is only for users of Adobe Reader for iPad and iPhone, which can read PDF files.

I have just purchased this os x mountain lion from my app store and it will not finish loading

i have just purchased this os x mountain lion from my app store and it will not finish loading

If you mean the DL appears to be stalled give it about half an hour, if there's no movement restart and the DL should pick up from where it left off.

I'm currently running 10.6.8 and would like to upgrade to mountain lion but all i keep getting is the following: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. help

I'm currently running 10.6.8 and would like to upgrade to mountain lion but all i keep getting is the following: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. help

ERA AND MCM wrote:
We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.
it means exactly that, you mac is not compatible to run ML. http://support.apple.com/kb/SP654

Why do I get this message when I try to download Mtn Lion? I have updated all software and am running Lion. "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.

Why do I get this messge when I try to download Mtn Lion? "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I am currently running Lion and have updated all Apps and Software. I have version 10.7.5.

Hi Mtn Mama,
Sounds like your Mac may not be compatible with OSX Mountain Lion. Here is a link with the list of compatible Macs:
http://www.apple.com/osx/specs/
GB

I've tried to purchase Mountain Lion but when I click 'buy' I get the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I'm using an iMac with Lion OS on it, Why is it incompatible?

I've tried to purchase Mountain Lion but when I click 'buy' I get the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I'm using an iMac with Lion OS on it, Why is it incompatible?

Your Mac must be one of the following models:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
From here > Apple - Upgrade your Mac to OS X Mountain Lion.

When attempting to install OS X Mountain Lion I get the following error message "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." Any idea what the issue might be?

When attempting to install OS X Mountain Lion I get the following error message "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." Any idea what the issue might be?

Mama --
Which Mac??????
iMac, MacBook Pro, Mini,, what?
Go up to the Apple icon on the upper left hand corner of your screen (menu bar).
Click that, and then "More Info". and then "More Info" again.
What does it say? Here's what mine says:

I checked and I have all the correct hardware recommendations but I keep getting We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.

I keep getting the message We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. I believe I have all the correct hardware requirements - initially I only had 1gig of Ram but I upgraded my MacBook to 2gig

Hardware Overview:
Model Name:          MacBook
Model Identifier:          MacBook2,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          2 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          4 MB
Memory:          4 GB
Bus Speed:          667 MHz
Boot ROM Version:          MB21.00A5.B07
SMC Version (system):          1.13f3
Serial Number (system):          4H64461DWGM
Hardware UUID:          00000000-0000-1000-8000-0017F23304F7
Sudden Motion Sensor:
State:          Enabled

HT1338 why do I get this message: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.

Whwn Purchasing Mountain Lion, why do I get this message: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. Currently I have Mac OS 10.7.4

because you mac does not meet the technical requirements to run Mountain Lion.

Could not install mountain lion We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. I'm running the latest update 10.6.8

could not install mountain lion We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. I'm running the latest update 10.6.8. Any help to overcome this issue will be great

rarramirez wrote:
Any help to overcome this issue will be great
There is nothing to overcome, your mac is too old to run Mountain Lion. For an iMac it must be a (Mid 2007 or newer) http://www.apple.com/osx/specs/

Ap store says "we could not complete your purchase. OS X Mountain Lion is not compatible with this computer". I'm running 10.6.8 duel core intel with 15gb of memory. Any ideas on why I can't download?

Ap store says "we could not complete your purchase. OS X Mountain Lion is not compatible with this computer". I'm running 10.6.8 duel core intel with 15gb of memory. Any ideas on why I can't download?
Thanks.

If the OP has this much RAM in their iMac, certain this Mac can run Mountain Lion.
The reason it might not be installing is that 15 GBs of RAM.
Your iMac should have (4) equal sized, 4 GB sticks of RAM for a total of 16 GBs.l
If your iMac is only reporting that there is only 15 GBs of RAM, you have a RAM stick that is either not seated in its slot properly or is defective/going bad.
This maybe the reason that it won't download it.
Also could be you are running out of free space on your HD.
You need, at least 15-20 % or greater free space left on your HD.

HT202159 I have purchases the OS X Mountain Lion on Apr 7 and it keep telling me to download I have gone though this 5 time. That i'm i doing wrong. it say it is installed But when i go to back to where my apps are it say to download and that is the only

I have purchases the OS X Mountain Lion on Apr 7 and it keep telling me to download I have gone though this 5 time. That i'm i doing wrong. it say it is installed But when i go to back to where my apps are it say to download and that is the only one that as it on there..Can you help..

The Mt Lion installer deletes itself from your Apps folder when it has finished the installation. It is available to download again should you ever need it, such as to install on one of your other qualifying Macs. You don't have to continue to download it and install, it's installed.
Is there something else going on?

Hello Apple. Yesterday I have purchased app «OS X Mountain Lion», but it didn't download completely and disappeared from my purchased list. Need you assistance.

Hello Apple.
Yesterday I have purchased app «OS X Mountain Lion», but it didn't download completely and disappeared from my purchased list.
Need you assistance.

See if the purchase is hidden:
http://support.apple.com/kb/HT4928

Cant restore previous purchase of OS X Mountain Lion

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