Cant scan on HP envy 5530

I just bought a Envy 5530 all in one printer to use wirelessly. My daughter has a managed account on my mac air. I installed the printer drivers from the HP website and am able to print wirelessly from her account, but when I try to scan using HP Scan I get a "printer not connected" message. When I go to the HP utility, it says that the computer is missing software that will allow it to use "Scan to Computer".
The scan function works perfectly on my account. I've checked settings to see if there is anything blocking her access but I didn't find anything. What can I do?

Hi,
You will have to install the full feature driver on your daughters computer to fix this issue. Use the link below to do so.
Printer Software
Make sure you save the file when prompted before running it.
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Similar Messages

Scanning Multiple pages to single document Envy 5530

Just bought this unit and would like to scan many pages into a single document, ideally sending it to an email, and/or to the desktop. I'm using Mac OS-X 10.8.5 with the Envy 5530.
Thank you.

Hi,
From the Applications folder go to the Hewlett-Packard folder and open the HP Scan Software.
Launch a new scan and follow the steps or the Add Pages button to scan additional pages, once you are done click the Save button to complete your scan job.
Regards,
Shlomi
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Envy 5530 can't find scanned photos on my windows 7 PC

I have just got my printer and want to scan some very old photos into my PC. The printer screen says 'scan to computer or others'. I chose computer and scanning started but I can't find my photo anywhere. I was not asked where to put the photo or any other info about my computer. I also tried the 'other' option but a message asking me to ensure the software had been installed. I ran the disc that came with the computer to start with. I can print from my PC and ipad. Help please.

Hey @ChrisFay,
Welcome to the HP Support Forums!
It is very strange that your HP Envy 5530 is scanning but your photos cannot be found anywhere on your computer. Because you have run the Full Feature Software and Driver install for your product is does appear that everything is installed as it should be.
When you're scanning from the Front Panel of the product it will scan automatically to the default 'save to' location. With the HP Scan software the default 'save to location' for JPEGS is your pictures folder. With PDF files the default location is your Documents folder.
Also, when you select 'Scan' from the front panel of the printer and choose Computer it should display your computer name to select as the computer you want to scan to. To find out your computer name you can:
Click on your Start menu
Right click on Computer
Left click on Properties
Near the bottom it will display 'Computer name' - this is the name you should be selecting on the front panel of your product.
I'm going to provide you with a document for step-by-step instructions for scanning from the Front Panel on the printer:
Scan From the Control Panel for HP ENVY 5530 e-All-in-One
Once the scan has completed successfully it should automatically launch the 'save to' file location on your computer. Please be advised that this may take a few moments to open.
Should this still not work than please try to scan from the HP Scan Software on your computer so we can ensure functionality:
Scan from Windows 7 With the Full Feature HP Software for HP Multifunction Printers
If the Front Panel scan or the HP Scan don't work for you than you need to run the HP Print and Scan Doctor tool to 'fix scanning'. This tool will automatically detect and attempt to fix different scanning issues that can arise with the printer or with the computer.
HP Print and Scan Doctor
Please let me know if these steps helped to resolve your issue today. Good luck!
X-23
I work on behalf of HP
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HP Envy 5530 won't scan to my Mac

My HP Envy 5530 was iffy at scanning previously with my Mac, but now that I've updated my Mac's operating system to Yosemite (Version 10.10.1), I can't get the printer to scan at all, it says it can't find the computer. It prints and copies just fine though. I also want to keep it connected to my Mac through a USB cord not through wifi. I tried installing the HP Print and Scan Doctor program. I downloaded it but my Mac says it can't open it as it doesn't have the program to open it with - it must be a pc only program.
Please help!

I was able to get this working again...
My issue was that with Mcafee...the Mcafee firewall default was to setup my wifi as PUBLIC...as a result, any of my wifi devices (including HP Envy, Apple TV, etc) were automatically BLOCKED and not showing up....once i changed this setting to PRIVATE, all of my devices began working properly again....
I am using Yosemite and now the scanner works just fine...I have tested this on an iMac, iMac 5k, and macbook...same issue and solution applied...
I hope this helps someone

After changing my 1st cartridge Envy 5530 printer wants to realign and scan each time it's turned on

After changing my 1st cartridge Envy 5530 printer wants to realign and scan each time it's turned on. When I do this, it says "Scan not detcted." After a 2nd scan, it sets itself to default settings. Then I can use the printer. Is there a way to turn off alignment?
This question was solved.
View Solution.

You might try resetting the printer. It could clear your issue.
Steps
Press the Power button () to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button () to turn it on.
Hope that this helps.
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HP Envy 5530 e-all-in-one... lost ability to scan a page to email...

Error "there was a problem connecting to the server" came up when trying to scant to email on my Chromebook via the clouds. Was working. prior to being shut down for a week while on vacation. I can scan to a ssd chip and get to PC that way. I printed out Config. page. Internet & status show connected. Router/modem ok for my pc, and wife's. Hit retry several times... no good. Attempted several full tries. Got a new password, no change. Shut down equipment a couple of times... no change. Printer approx... 100 days old. Low end printer for low usage, and low price... can't invest too much in it for fixing. But, not eager to buy another one either!? Hum? Any ideas?
This question was solved.
View Solution.

Hi Sturgeon,
Welcome to the HP Support Forums. I understand that you have encountered difficulties when trying to use the scan to email feature of your Envy 5530 printer.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
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Scan to email server connection error for HP Envy 5530

Hi, Everyone!
I LOVE my printer. But, I had to add another laptop (both WIndows) - and then had to add a couple of monitors to that laptop (and a docking statiion) and now it doesn't want to scan to my emails any longer after working like gangbusters for months.
I am connected just fine with an excellent signal - but now when I try the Scan to Email feature - a RED X immediately shows up on the right of the control pad and the message says: Server Connection Error. EVEN though I am wirelessly connected just dandy.
I am not a technical person in the least. I have no idea what to do. I tried all the turn off, turn on stuff. Nothing is working.
Thanks for our help!

Hello MisoSilly,
Welcome to the HP Forums!
I understand when you scan to email, you're receiving a message stating server connection error using the Envy 5530. I will do my best to assist you! Follow this entire thread on: Re: server connection error.
Please post your results, as I will be looking forward to hearing from you.
Have a great night!
I worked on behalf of HP.

Scan with envy 5530 all in one and OSX 10.6.8

the scan does not work on my new envy 5530 all in onesuggestions on your docs imply using applications on mac: no result machine requires that software be connected except i had no software with my printer, was told mac did not require the installation of software. and the printer did work as soon as connected and set-up.where do i go from there? do i need software? where do i get/download it? i already returned printer once because of printing/paper loading problem (after using an epson wthout a glitch for 6 yrs - changed for less expensive usage) and chose this in part for the scan function. so please... help

Hi there, Welcome to the HP Forums! I see that you are having trouble scanning with your HP Envy 5530, on Mac OS X 10.6. I am happy to help you with your scanning! Some questions for you: Are you able to make copies with the printer, by using the scanner glass? Copying Documents.How is the printer connected? Wireless, or USB? You can use either HP Software for your scanning, or non-HP Software for scanning, as shown in this guide, How to Scan: Mac OS X v10.6, it is up to you. If you want to use HP Software, you will need to install the full feature software and drivers, found at this website, HP Customer Support - Software and Driver Downloads. If you are still having trouble scanning, please try going through this scanning guide, A 'The computer is not responding' Error Displays for the HP ENVY 5530 e-All-in-One and HP Deskjet Ink Advantage 4510 e-All-in-One Printer Series, and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

Envy 5530 won't print or scan

Out of the blue I am unable to print via usb or wirelessly. I have tried the "Doctor" which keeps saying I do not have the "full" software and/or driver package. I have uninstalled/reinstalled what seems like 67 times. I have tried numerous fixes from the forum, all with no results. (Clean boot - DL software/drivers for Envy 5531, etc) My printer has wireless set up, but no computer found. I'm just going around & around with no solution in sight. If I'm seem frustrated, I am after spending 3-4 hours to get a document scanned (or even printed) that is necessary for medical reasons. Since I can't use it as a door stop or paperweight, ready to toss into dumpster. Printing should't be this hard!Thank you for letting me vent. Any help would be much, much appreciated. Toshiba satellite laptop Win 8.1 64bit Steve

Thank you for getting back to me @rjrabbit!
If the printer is having troubles performing a photo copy then you are likely looking at a hardware or power issue and not a software issue. To ensure the printer is still receiving full power it is recommend to plug the power into the wall directly and not a power surge protector. It may sounds silly but is a good way to ensure power is not a factor and may eliminate any unnecessary troubleshooting.
If you find your still getting the copy and scan issue when the printer is into a direct power source I suggest checking the firmware version on the printer. I was able to locate a firmware update for the ENVY 5530 on the HP web site. You will want to check the firmware version on the printer first.
To check the current firmware version on printer, you can print a status report.
To print a status report:
Press the Setup (wrench) icon at the top of the printer touch screen
Press Tools
Press Print Status Report
Once you locate the firmware version on the printer Status Report check to see if it matches Version ORL1CN1418AR. If not, then I recommend following this link to HP ENVY 5530 e-All-in-One Printer series Firmware Update. Download and run the Firmware update. Its recommended (if you have one) to have the printer plugged in USB when running a firmware update.
Thanks again for posting on the HP Forums! I hope this helps and please post back and let me know how it goes.
Cbert
I work on behalf of HP.
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Cant download software for HP Envy 5530

Just bought the HP ENVY 5530 Wireless printer and my Windows surface RT tablet is not able to download the software from online since it doesnt have a CD port. Please help!!

Please see Install the Printer Software in Windows RT or Windows 8 on a Tablet for instructions on using a Windows RT tablet with your printer.
Windows RT
Here are some simple installation steps to get you printing right away. Select your connection type below. Choose the wired (Ethernet) or wireless connection option if you are installing a network-connected printer, or choose USB connection if you plan to connect the printer to the tablet with a USB cable.
Wired (Ethernet) or wireless connection
Turn the printer on, and then make sure that it is connected to the network. Windows RT detects the printer on the network and then installs the in-OS driver.
What if the network installation did not begin automatically?If the installation does not begin automatically, follow these steps to add the printer in Devices and Printers .
Swipe from the right side of the touchscreen, or move the mouse cursor to the lower-right or upper-right corner of the screen to open the Charms bar.
Click Search
Type Devices and printers in the search box, and then click Devices and Printers in the results.
Click Add a printer . The device searches for available printers.
Select your printer, and then click Next .
Wait while Windows RT detects the printer on the network and installs the in-OS driver.
After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next .
Choose whether to share the printer over the network, and then click Next .
Choose whether to set the printer as the default printer, and then click Finish .
USB connection
Turn the printer on.
Connect the USB cable to the printer and to the device. Windows RT automatically installs the in-OS driver for the printer.
What if the USB installation did not begin automatically?If the installation did not begin automatically, follow these steps to add the printer in Devices and Printers .
Make sure that the printer is turned on and that it is connected to the device with the USB cable.
Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
Click Search
Type Devices and printers in the search box, and then click Devices and Printers in the results.
Click Add a printer . The device searches for available printers.
Select your printer, and then click Next .
Wait while Windows RT detects the printer on the network and installs the in-OS driver.
After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next .
Choose whether to set the printer as the default printer, and then click Finish .
If you have any further questions, please don't hesitate to ask.
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Envy 5530 Wireless Installation Issue

Printer connected to my home router. No problem. Installation on first laptop (Win8.1) - wireless installation, and printing no problem. Hooray! However, wireless installation on second home desktop (Win XP) fails. The following image confirms this. I've downloaded the latest drivers, run various diagnostics, (reinstall drivers etc.) but still no success.
Any ideas, please??!!

Hi there, thanks for your prompt reply. Most appreciated. I downloaded, installed and ran the HP Print and Scan doctor, and the conclusion was the following message:
I clicked on "Get Installer" and this directed me back to the HP Envy 5530 site, and was told to download the full version of the driver software, which I did... but back to square-one. The error (see original image from my post) is still being displayed, and my XP desktop fails to connect with the printer. Any further assistance is very, very appreciated and welcomed!!

HP Envy 5530

My printer doesn't scan or copy....only prints. I've been pulling my hair out on this printer for over 2 weeks now. It's doesn't recognize/read the software installed on the computer. The software CD that came with the printer installs on my computer, but the printer won't read it. I want to install via a USB cable, and initially I thought I had perhaps a faulty cable, but I bought a new one, and the problem persists. But nevermind the installation CD. I'm supposed to do certain tasks BEFORE even installing the software. It cleans the cartridges. It spits out a copy. It spits out copies of everything. It will print an alignment page, but when I place the page face down on the glass and press ok for alignment, it stalls with a blue screen that reads" C4EBA808", then it shows a white screen that reads ERROR and everything on the entire front panel screen continuously flashes and nothing functions. I can't even turn it off unless I unplug the power cord from the port. Basically, that scanner mechanism that is supposed to light up and move back and forth under the glass that scans and copies, will not work. I have tried everything imaginable and then some since 11/28 of this year to absolutely no avail. What really is a **bleep** shame is that we bought this printer just over a year ago (9/29/13), and never set it up for use until the day after this past Thanksgiving just a few weeks ago. So yes, I have the receipt and everything that came with the product, including a half dozen extra HP ink cartridges, but since it's a year "old", it's basically worthless to us and $108.00 including sales tax flushed down the toilet since HP probably won't take it back and ship us a re-furbished one, which is precisely what HP does all the time in situations like this. Making matters worse for us is the fact that this happens when we really need it the most. I'd like to know how to perhaps wipe everything clean from the printer as it was when I took it out of the plasic packaging, you know, language, country etc. I have yet to call HP as of today. I'll do it tomorrow becasue I'm too upset right now.

Hi @NORJC
Since you can not copy or scan, I believe the issue is the hardware, as the software has no impact on the copy feature.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Also, click the link below to ensure the printer has the latest firmware update. This firmware update can improve printer performance and fix miscellaneous defects.
HP ENVY 5530 e-All-in-One Printer series Firmware Update
If the issue persists, I suggest calling us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Envy 5530 - computer won't recognize that the printer is on the same network

Product Name: HP ENVY 5530
OS: Windows 8.1
No changes made to system before issue occured
I bought this wireless printer last week (5-13-14). I have a working printer that was connected to my husband's work laptop via USB cable, but needed one to connect to our family computer, which is in a different room with the modem/router. My husband travels for work, so I want to be able to print without disturbing him and while he is away on business. I turned the printer on and connected it to my network with the password and printed out the network settings and the wireless report. There are about 8 other wireless networks in range of my printer (we're in a residential neighborhood), but we aren't having a problem with it connecting to someone elses stuff. I went online to download the driver software and it downloaded fine. I clicked on the desktop icon to launch the control panel for the printer and it opened up for me to install the printer. I went through every step and it won't recognize the IP address or the name of the printer, and therefore won't open up for me to do any scanning. Both the printer and PC are connected to the same network, but they won't recognize each other when it comes to going through the HP software to scan or print. I can go into word or something to print and it will let me print wirelessly, but it won't do anything from the control panel of the print software because it thinks the printer hasn't been installed. I've had Windows 8 on this computer since I bought it in 2012, but I have the computer defaulted to go to my desktop instead of the start screen, so I don't know if that makes a difference. I am going to go ahead and remove the device and uninstall everything so I can try again later. If I had known this was going to be a problem, I would have not bought the printer and just kept on doing what we'd been doing.

Hello SarahD_07,
Welcome to the HP Support Forums!
I understand you are having some troubles getting the Envy 5530 printing wireless on Windows 8.1. Are you able to take the I.P address of the 5530, type it into the address bar of your web browser and hit enter. Does it load a page about the printer?
Run the Print and Scan Dr to see if it can clear up the scanning issues if you can view that above page.
I will look out for your reply,
JERENDS
I work on behalf of HP
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HP ENVY 5530 will NOT print in win 8.1

New HP ENVY 5530 wireless printer bought 2 days ago. Will NOT print a single document in Windows 8.1. It's scanning perfectly, I can also print from my Android HP eprint App perfectly. The printer is showing as connected and working properly (as evidenced by printing ability from other device).
The printer acknowledges I'm trying to print a Word doc, the printer message box, when clicked, shows me the document has been sent to the printer yet it sits there for about 3 - 4 seconds then ...DISAPPEARS and no document comes out the printer.
I have done everything I can think of....And, looking at the printer properties, it seems to have created its own dedicated Port which shows as "WSD...long number etc" Please help. Thanks!

UPDATE: I am utterly discouraged, frustrated and pretty annoyed now. Windows 8 and 8.1 are obviously the cause ofserious issues with HP ENVY 5530 (and other HP printers!) I have been on the phone since 11/26/13 and spoken to no less than 6 different people, one of which was a supervisor (Jay) at the HP Total Care Tech Support dept. My issue has slowly been escalated to the Lead Stream Dept. which was of no concrete help! I just got off the phone with one of the engineers (name: Sanal, in India) and he could not resolve the issue ater uninstalling, reinstalling and cleaning up the registry, checking the spooler etc etc. His advice was to call my ISP Comcast and get them to change the 'channel' to 11 as the printer works best under channel 11....?!?! WHY? I am not about to include another party to add to my issue! I think I need to take this printer back and buy one that I have researched and know for a fact works perfectly under Win 8.1!!!! I am so angry at this minute! How is this in god's name possible not to have a patch for this APPARENTLY COMMON issue your HP newer model printers are having with win 8 and 8.1??? I was reassured each and every time the issue would be resolved during each and every call I made! No one can resolve the inability of the printer and laptop to communicate. It shows are connected, online, functioning, is set up and installed properly.... it will scan, copy and even print docs from my Android YET NOTHING will print not even a test page from my Acer Laptop which is less than 10 months old!! HP scan doctor cannot figure out what is wrong either. Its test page does not print, yet its INTERNAL test page printed just fine. SMH.....sigh.....

Help with HP Envy 5530 and Mac

I have an HP Envy 5530 all in one printer. I also have a macbook pro. I am trying to scan a multiple paged paper document into one single file on my computer so that I can upload it to a school website as well as e-mail it. Will someone please give me clear step-by-step instructions!

Hi @bobonicole
I can help you scan multiple pages to one singe file. What version of Mac OSx do you have? The key to saving multiple pages to one singe file is to save the file as a PDF and select the option below that says 'save all pages to a single file'.
For helpful and thorough instructions, select your OSx below;
How to Scan: OS X v10.9
How to Scan: OS X v10.8
How to Scan: OS X v10.7
How to Scan: OS X v10.6
Please let me know if you require further assistance. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Cant scan on HP envy 5530

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