Cant scan to HP Officejet 7310 All In One

Okay just upgraded to OSX 10.6.1 and my HP device manager claims "Sorry, scanner could not be initialized. (Scanner not found.)"
I reinstalled the drive and rebooted and still the HP device manager claims "Sorry, scanner could not be initialized. (Scanner not found.)"
What is the matter with OSX 10.6.1?

The HP Device Manager is no longer supported and does not work properly in Snow Leopard.
Neither is HP Scan Pro.
You need to remove the old HP software from your computer and install the newer drivers for Snow Leopard.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&cc=us&dlc=en&lc=en &jumpid=regR1002USEN
And here is the HP driver downloads from Apple.
http://support.apple.com/kb/DL907

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    Process: HP Scan Pro [213]
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    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.hp.XorbScan 0x170c5add Orblite_CallException::lookup(_OrbliteCallInfo const&) + 11
    1 com.hp.XorbScan 0x1705f7f3 Orblite_CallException::lookup_or_add(_OrbliteCallInfo&) + 19
    2 com.hp.XorbScan 0x1705f89f Orblite_CallException::exception(_OrbliteCallInfo&, OrbliteExceptionBase const&, Orblite::Ownership) + 17
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    4 com.hp.XorbScan 0x1709054e IIOP_Transport::Client::ThreadMap::invalidate() + 58
    5 com.hp.XorbScan 0x1709062c IIOP_Transport::Client::invalidate() + 156
    6 com.hp.XorbScan 0x17090e56 IIOP_BindingInfo::~_IIOPBindingInfo() + 86
    7 com.hp.XorbScan 0x17090f01 IIOP_BindingInfo::delref() + 29
    8 com.hp.XorbScan 0x1708c9fc IIOP_Profile::~_IIOPProfile() + 42
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    10 com.hp.XorbScan 0x170cda90 AFJCListNode<_IOP_Profile>::~AFJCListNode() + 38
    11 com.hp.XorbScan 0x170cddf0 AFJCList<_IOP_Profile>::remove_start(_IOPProfile*) + 158
    12 com.hp.XorbScan 0x170cde35 AFJCList<_IOP_Profile>::~AFJCList() + 43
    13 com.hp.XorbScan 0x17053392 IOP_IOR::~_IOPIOR() + 548
    14 com.hp.XorbScan 0x17053417 IOPIOR::unreference() + 65
    15 com.hp.XorbScan 0x1706df0d Orblite_Object::~_OrbliteObject() + 41
    16 com.hp.XorbScan 0x1707ef5e HPL_Object::~_HPLObject() + 54
    17 com.hp.XorbScan 0x17096929 OrbliteScan::Release() + 53
    18 com.hp.XorbScan 0x170b03bd SmXJustExecuteIt(kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 2787
    19 com.hp.hpio.SmartX 0x170148a5 ScanServiceProvider::SmXJustExecuteIt(kSmXServiceCategory, kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 281
    20 com.hp.hpio.SmartX 0x1701081b SmXJustExecuteIt + 221
    21 com.hp.HPAiOScan 0x16fdb262 SmScanCloseSession(void*) + 50 (SmartXScanInterface.cpp:59)
    22 com.hp.HPAiOScan 0x16fd7779 CTulipScanInterface::CloseScannerSession(unsigned long, unsigned long*) + 31 (Tulip2SMARTMapping.cp:141)
    23 com.hp.scanpro 0x0004309b ScannerAccess::Close() + 103
    24 com.hp.scanpro 0x000430e1 ScannerAccess::~ScannerAccess() + 17
    25 com.hp.scanpro 0x000de56f CEdna::closeDriver() + 489
    26 com.hp.scanpro 0x000bceee TScannerModelEdna::~TScannerModelEdna() + 70
    27 com.hp.scanpro 0x00053f60 TimageModel::~TimageModel() + 136
    28 com.hp.scanpro 0x00046d0e cImageModel::~cImageModel() + 1124
    29 com.hp.scanpro 0x000368a1 CMagLev::~CMagLev() + 87
    30 com.hp.scanpro 0x00002f4b MLInterface::ReleaseMagLev() + 25
    31 com.hp.scanpro 0x000100a7 -[ScanControl Shutdown] + 113
    32 com.hp.scanpro 0x00023604 -[Controller applicationWillTerminate:] + 540
    33 com.apple.Foundation 0x97c1b2fc nsnotecallback + 345
    34 com.apple.CoreFoundation 0x98cd0c29 __CFXNotificationPost + 905
    35 com.apple.CoreFoundation 0x98cd065a _CFXNotificationPostNotification + 186
    36 com.apple.Foundation 0x97c10120 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
    37 com.apple.Foundation 0x97c1d4fd -[NSNotificationCenter postNotificationName:object:] + 56
    38 com.apple.AppKit 0x92601e1f -[NSApplication terminate:] + 713
    39 com.hp.scanpro 0x00023723 -[Controller windowShouldClose:] + 61
    40 com.apple.AppKit 0x925fad18 -[NSWindow _document:shouldClose:contextInfo:] + 149
    41 com.apple.AppKit 0x925fac77 -[NSWindow __close] + 241
    42 com.apple.AppKit 0x925fab77 -[NSWindow _close:] + 171
    43 com.apple.AppKit 0x9240814a -[NSApplication sendAction:to:from:] + 112
    44 com.apple.AppKit 0x924e7891 -[NSControl sendAction:to:] + 108
    45 com.apple.AppKit 0x924e333e -[NSCell _sendActionFrom:] + 169
    46 com.apple.AppKit 0x924e2639 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1808
    47 com.apple.AppKit 0x92537915 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 524
    48 com.apple.AppKit 0x924e108f -[NSControl mouseDown:] + 812
    49 com.apple.AppKit 0x92537437 -[_NSThemeWidget mouseDown:] + 104
    50 com.apple.AppKit 0x924df0c4 -[NSWindow sendEvent:] + 5549
    51 com.apple.AppKit 0x923f7ceb -[NSApplication sendEvent:] + 6431
    52 com.apple.AppKit 0x9238b6fb -[NSApplication run] + 917
    53 com.apple.AppKit 0x92383735 NSApplicationMain + 574
    54 com.hp.scanpro 0x00002872 _start + 216
    55 com.hp.scanpro 0x00002799 start + 41
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x95a5903a kevent + 10
    1 libSystem.B.dylib 0x95a59768 dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x95a58bf9 dispatch_queueinvoke + 183
    3 libSystem.B.dylib 0x95a5898a dispatch_workerthread2 + 234
    4 libSystem.B.dylib 0x95a58401 pthreadwqthread + 390
    5 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 2:
    0 libSystem.B.dylib 0x95a51756 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x98cf204d __CFSocketManager + 1085
    2 libSystem.B.dylib 0x95a5ff39 pthreadstart + 345
    3 libSystem.B.dylib 0x95a5fdbe thread_start + 34
    Thread 3:
    0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
    1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
    2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 4:
    0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
    1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
    2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 5:
    0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
    1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
    2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x17090e0e ecx: 0x17118a24 edx: 0xbfffd854
    edi: 0x010a7468 esi: 0x00000000 ebp: 0xbfffd798 esp: 0xbfffd760
    ss: 0x0000001f efl: 0x00010286 eip: 0x170c5add cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000000
    Binary Images:
    0x1000 - 0x208fe7 +com.hp.scanpro ??? (7.5.0) /Applications/Hewlett-Packard/HP Scan Pro.app/Contents/MacOS/HP Scan Pro
    0x765000 - 0x765ff7 libmx.A.dylib ??? (???) <01401BF8-3FC7-19CF-ACCE-0F292BFD2F25> /usr/lib/libmx.A.dylib
    0x16dba000 - 0x16dc7fff +com.hp.aio.smartx.plugin.DeviceManager 2.3.0 (2.3.0) /Library/Frameworks/HPSmartX.framework/Versions/A/Plugins/DeviceManagerPlugins/ HPDeviceManager.plugin/Contents/MacOS/HPDeviceManager
    0x16dd7000 - 0x16e26fe3 +com.hp.hpio.HPServicesInterfaceFramework 2.5.5 (2.5.5.679) /Library/Frameworks/HPServicesInterface.framework/Versions/B/HPServicesInterfac e
    0x16e34000 - 0x16e41fd7 +com.hp.hpio.HPPmlFramework 2.5.5 (2.5.5.679) /Library/Frameworks/HPPml.framework/Versions/B/HPPml
    0x16e47000 - 0x16efcfe7 libcrypto.0.9.7.dylib ??? (???) <4917E4F2-817F-5AC4-3FBE-54BC96360448> /usr/lib/libcrypto.0.9.7.dylib
    0x16f42000 - 0x16f89045 +libHPIOnetsnmp.5.dylib ??? (???) /Library/Frameworks/HPServicesInterface.framework/Versions/B/Libraries/libHPIOn etsnmp.5.dylib
    0x16fd6000 - 0x16fe0fff +com.hp.HPAiOScan HPAiOScan version 1.4.1, Copyright © 2007-2008 Hewlett-Packard Development Company, L.P. (1.4.1) /Library/Application Support/Hewlett-Packard/HP Scan Pro/LIB/HPAiOScan.bundle/Contents/MacOS/HPAiOScan
    0x1700e000 - 0x1701afff +com.hp.hpio.SmartX 1.11.0 (1.11.0) /Library/Frameworks/HPSmartX.framework/Versions/A/HPSmartX
    0x1702d000 - 0x1710efca +com.hp.XorbScan 1.1.6 (1.1.6) /Library/Frameworks/HPSmartX.framework/Versions/A/Plugins/ScanPlugins/XorbScan. plugin/Contents/MacOS/XorbScan
    0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <211AF0DD-42D9-79C8-BB6A-1F4BEEF4B4AB> /usr/lib/dyld
    0x90003000 - 0x90054ff7 com.apple.HIServices 1.8.0 (???) <B8EC13DB-A81A-91BF-8C82-66E840C64C91> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x90086000 - 0x900c3ff7 com.apple.SystemConfiguration 1.10 (1.10) <897AEEAF-CF5D-2843-C33B-31A0A7C98A6A> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x90129000 - 0x90151ff7 libxslt.1.dylib ??? (???) <769EF4B2-C1AD-73D5-AAAD-1564DAEA77AF> /usr/lib/libxslt.1.dylib
    0x90202000 - 0x90266ffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x90267000 - 0x905cbff7 com.apple.QuartzCore 1.6.0 (226.0) <7E29DD09-BE04-AA06-5C81-5C093F16901B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x905cd000 - 0x90a02ff7 libLAPACK.dylib ??? (???) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x90a03000 - 0x90ab5ffb libFontParser.dylib ??? (???) <EB089832-660F-0B34-3AC8-CCDA937987D9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x91eae000 - 0x91eb1ff7 libCGXType.A.dylib ??? (???) <3FB5E457-EABF-B33E-E01B-C695FB2D72EE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    0x91eb2000 - 0x91edcff7 com.apple.shortcut 1.1 (1.1) <B0514FA9-7CAE-AD94-93CA-7B2A2C5F7B8A> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
    0x91edd000 - 0x91fbaff7 com.apple.vImage 4.0 (4.0) <64597E4B-F144-DBB3-F428-0EC3D9A1219E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x91fe2000 - 0x92013ff3 libTrueTypeScaler.dylib ??? (???) <F326E053-7425-2F10-F883-CBD56A1E1B72> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
    0x92014000 - 0x92014ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
    0x92185000 - 0x9223efe7 libsqlite3.dylib ??? (???) <16CEF8E8-8C9A-94CD-EF5D-05477844C005> /usr/lib/libsqlite3.dylib
    0x9223f000 - 0x92270ff7 libGLImage.dylib ??? (???) <0FB347C7-A579-4E51-4733-39AB28064554> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x922a3000 - 0x922a9ff7 libCGXCoreImage.A.dylib ??? (???) <8E11578A-B46D-0BC1-DE50-05A92F377D7D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
    0x92380000 - 0x92380ff7 com.apple.Accelerate 1.5 (Accelerate 1.5) <F642E7A0-3720-FA19-0190-E6DBD9EF2D9B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x92381000 - 0x92c5eff7 com.apple.AppKit 6.6.1 (1038.2) <27C304F6-0045-160B-7591-E57ECF19BDDB> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x92db3000 - 0x92dcbff7 com.apple.CFOpenDirectory 10.6 (10.6) <1537FB4F-C112-5D12-1E5D-3B1002A4038F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
    0x92eaf000 - 0x92eb9ff7 libCSync.A.dylib ??? (???) <A05BB12D-CD51-DE43-323B-3A3E99A3EED5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x92eba000 - 0x92f33ff3 com.apple.audio.CoreAudio 3.2.0 (3.2) <91AE891E-6015-AABE-3512-2D5EBCA0937B> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x92f41000 - 0x92fddfe7 com.apple.ApplicationServices.ATS 4.0 (???) <81700C90-2614-F7E2-CC6A-B01C24A2BD75> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x92ff1000 - 0x930a0fef com.apple.ColorSync 4.6.0 (4.6.0) <66ABAE86-B0EC-D641-913D-08ACA965F9FA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x930ba000 - 0x930cefe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
    0x93377000 - 0x933c0fe7 libTIFF.dylib ??? (???) <6EF87001-6FB4-1405-C588-F6D8042D3534> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x93448000 - 0x93464fe3 com.apple.openscripting 1.3 (???) <D2FF4419-FD71-5D4A-F397-B03E82085232> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x9369c000 - 0x9371effb SecurityFoundation ??? (???) <29C27E0E-B2B3-BF6B-B1F8-5783B8B01535> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x938ac000 - 0x938bdff7 com.apple.LangAnalysis 1.6.5 (1.6.5) <E77440D0-76EE-EB4C-3D00-9EDE417F13CF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x938be000 - 0x938d2ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x938d3000 - 0x93917fe7 com.apple.Metadata 10.6.0 (507.1) <CBD1B22B-5F10-C784-03A2-35106B97DF3F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x93918000 - 0x93c3bfef com.apple.HIToolbox 1.6.0 (???) <6F95AF67-678A-D8BC-FFC2-029C9AA2F44A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x93c3c000 - 0x93f35fef com.apple.QuickTime 7.6.3 (1584) <687233E1-F428-5224-08D5-5874BEA2300D> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    0x93f7f000 - 0x9413bfef com.apple.ImageIO.framework 3.0.0 (3.0.0) <A37E541F-3D6A-2BE9-AB32-F60CCDE13608> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x941b7000 - 0x941d5ff7 com.apple.CoreVideo 1.6.0 (43.0) <3A853574-DD9E-08D8-FD2C-6221B55C3E08> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x9440d000 - 0x9445dff7 com.apple.framework.familycontrols 2.0 (2.0) <50617342-E578-4C1C-938A-19A37ECA91CA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
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    ========

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    When I try to Copy, it shows the document as copying, but there is a long delay before the progress bar occurs.  When I copy using the document feeder, I actually get a copy (rarely and always faded-looking) or the copy prints out blank—both results are always followed by an error message to Reload the document.  When copying from the glass, the copy prints out blank with an error message to Reload the document
    The same problems occur when trying to Fax.   Whether trying to scan, copy, or fax, the printer is making a lot of sounds of gears whirring. 
    Again, I can print a document from my PC without any problems – the problem is limited to scanning, faxing, and copying.
    I have tried the HP Print & Scan Doctor.  It always stops at the HP Twain Scan step, saying the Scan process was cancelled by the user (not true).  When I click on Continue, it proceeds down to the Test Scan step, but nothing happens when I click on the Test Scan button.  It will only allow me to Skip at that point.   All of the other steps show green checks.
    This question was solved.
    View Solution.

    My first question is really going to get to the core of the issue, I heard you say that the printer makes sounds, but if you lift the lid does the bar A) travel across the screen and B) light up? 
    Additionally, perform both of these resets and let me know how they go! 
    HP Multifunction Printer Resets - HP Officejet 6500 - YouTube'
    Have a great day! 

  • Scan error 8, [(1, 0, -2147221500)] with Officejet 6310 all in one to Windows 7

    Uninstalled, reinstalled, 3 times.  Tested through Solution center& HP Print & Scan Doctor..unable to scan from an HP Officejet 6310 All-in-One printer, connected though USB to an HP Pavilion dv6 running Windows 7 home premium.  CD too old to use.  Downloaded every option for drivers, software, updates, tools, etc. from HP.   Plugged, unplugged, restart, etc.  NOTHING worked.  Scan Doctor error at Driver, Registry, Communication.  Thoughts?  Thanks
    Error:

    Hello @shelfy , and welcome to the HP Forums, I hope you enjoy your experience!
    I see you're running into scan errors.  I would like to help!
    I would suggest Uninstalling the Printer Software.
    Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration.  You can do so by following this document: How to perform a clean boot in Windows.
    Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Can't scan on Officejet 4630 all-in-one

    Hi all - help required please.
    Recently bought an Officejet 4630 All-in-One Printer and had nothing but trouble setting it up and using it. After several set up attempts, all is just about in order although I still can't scan from the control panel on the machine (I can only scan by going through 'system preferences' under the apple icon).  Every time I try to scan from the machine's control panel (as opposed to going through system preferences), using either the wireless network (Airscan or whatever it is called) or the USB cable, I receive the following message on my laptop screen:
    Task not Available
    The "Photo (JPEG)" task found on your device is not available on your system. Please select another task.
    The same thing happens if I try to scan to PDF. I am using an old (c.2007 MacBook Pro) that runs of OSX10.9.5 Mavericks. Internet connectivity is not a problem as we have good cable broadband. All I want to do is scan directly from the printer to my computer, preferably using a wireless connection. Please help.
    Thanks
    This question was solved.
    View Solution.

    @nckbtlr 
    Please consider marking Message 2 as 'Accept as Solution' so that others having troubles can find the solution!!
    Happy printing 
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Installation Officejet 4335 all-in-one

    Since my laptop crashed (Acer Aspire - Vista) I have bought a new one (hp 250 G3 – windows 7). And I therefore want to reinstall my Officejet 4335 all-in-one. I have reinstalled this printer many times on my old laptop using AIO_CDB_Full_Non-Network_enu_NB which I downloaded from your support site and have never had any problems with the installation.
    This time the installation doesn’t work... chronicle of events
    Attached USB cable to printer/laptop
    Got the usual “device is ready for use” notification
    Started installation software
    Got error message ...
    USB Drivers etc.
    Checked to see if Printer visible to laptop – it is !!!
    Just for devilment, tried to print something – it worked !!!
    But still cannot continue installation because of USB error message
    Tried cable on all three USB ports – installation software repeats error message
    All USB ports work with various devices (including the printer cable to the all in one)
    I need to complete the installation as I need the other functions – particularly scanning.
    All help appreciated.
    Regards
    David M. Gullever

    Hello there! Welcome to the forums @Dragonfish 
    I read your post about the issue you're having with installing your Officejet 4335 on your Windows 7 system.
    There is most likely issues installing the printer, as it does not have a driver available for Windows 7, which also means there is no scanning software available either.
    Check out the drivers available here: HP Officejet 4355 All-in-One Printer Drivers
    The best bet you have would be to try the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the printing issue. If printing still does not work, I would suggest a printer upgrade.
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet 7410 All-In-One Doesn't work after installing Snow Leopard

    installed Snow Leopard yesterday ....my HP 7410 printer doesn't work properly ....take a look at the response the HP Service Center gave me:
    +Hello Charles,+
    +Thank you for contacting HP Total Care.+
    +I understand from your email that you want the 'HP Officejet 7410 All-in-One Printer' software driver for 'MAC OS X 10.6'.+
    +I appreciate for the opportunity to assist you.+
    +*Charles, I regret to inform you that the unit does not support the operating system. I recommend you change the OS to Microsoft Windows to avail the unit software driver.*+
    +I will be more than happy to assist you when you change the OS.+
    +For information on keeping your HP and Compaq products up and running, please visit our Web site+
    at:
    +http://www.hp.com/go/totalcare+
    Sincerely,
    Sentinaro
    +HP Total Care+
    +Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back upyour data.+
    +For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.+
    +HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.+

    Help! I've spent hours researching this and can't find a solution...
    I upgraded 3 Intel Macs in the house to Snow Leopard last weekend. All went differently...but all were successful. I found that the connection to my HP Officejet 7410 (connected wirelessly to 802.11g Airport Express (AEX) network) was "broken". Deleted then "re-intalled". Documents could now be printed. I then found out scan function was "broken". Figured out how to scan with new Snow Leopard "baked-in" driver and Scan tab...different, but it worked.
    Then, tonight, on the eve of my birthday, I was given the green light to purchase an Airport Extreme 802.11n (dual-band) base station (AEBS). I set it up and got 2.5X speed on the two 802.11n laptops in the household. Glorious! Then I went to work to ensure print and scan functions were still operational. Tried to re-connect HP OJ 7410 to wireless network...when it found the network it asked for the "WEP" key (on previous AEX network I was secured utilizing WPA2/Personal)...I entered the WPA2/Personal password (same as previous network) and got the error message "Key must be 5 or 13 characters OR 10 or 26 length with 0-9 and A-F (hex)". So I turned off the wireless radio and instead plugged the 7410 into the AEBS via USB. Deleted the previous queue and re-installed. Found the printer no problem but now without the Scan tab or function anywhere...despite following all the recommendations found both on the HP site and here in the Apple Forums. I print fine. Can't for the life of me figure out what the problem with the now lost again Scan function is.
    Only strangeness I can think of is the following: When setting up the network(s), I had the option of naming the 5 ghz band something different. I set mine up with the same name of the 2.4 ghz network with 5ghz in parenthesis (i.e. BobbyG and BobbyG (5 Ghz)).
    Sorry for the long post but we need the scan function in the house for my wife's teaching purposes. Any assistance would be GREATLY appreciated.
    Very Respectfully,
    Bobby G.

  • HP Officejet 4500 All-in-One Printer - G510g installation windows 8.1 64bit

    After operating a HP Officejet 4500 All-in-One Printer - G510g  from both an old Windows XP notebook and from an ASUS Windows 8, 64bit laptop, subsequently updated to 8.1; I'm now trying to install it to run from a Toshiba Satellite NB10T-A notebook Windows 8.1 64bit, but without success.
    The original installation CD does not provide an installation but on start up (presumably because it is only compatible with Windows XP and 7.
    The www.hp.com site offers a download of a full driver for the  printer, forWindows 8.162bit. This seems to download fine. The file unpacks, says it is installing, but on completion the driver is not available.
    There are no options to uninstall, either in control panel/printers or in control panel/software.
    Without the driver, the Windows 8.1 system recognises the printer and allows simple printing ffrom applications. However, it is not possible to use the scan options, giving the error message that the driver is not available. Neither HP Solution Center or HP Document Manager are installed.
    I have tried HP Print and Scan Doctor. This recognises the printer on USB link, says that there are missing drivers, downloads, unpacks and installs drivers. But the printer icon in control panel/printers continues to have an alarm icon and indicates that the printer is still missing drivers.
    I have also tried the HP Printer Installation Wizard. The result is similar.
    Please advise how I can install the scan options of this equipment and confirm that the machine is compatible with windows 8.1 64bit.
    Thank you
    This question was solved.
    View Solution.

    Hello @monc , welcome to the HP forums!
    I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
    I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software  
    Restart the PC afterwards
    Perform a Clean Boot
    Restart the PC again
    Download and install the printer again:  HP Officejet Full Feature Software and Driver
    If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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