Cant see entire art board in print window

Hello, I seem to be having some issues when it comes to printing through illustrator CC.
When you open the print dialog box the piece I am trying to print looks tiny in the print window
and always gets cut off because I cant resize it to fit the window properly.
I have attached a screen shot.
My question is how do I get the print window back to the way it use to be where you could see the entire file in the print dialog box? I have uninstalled the program and deleted all the preferences and when I reinstalled it
I still have the same issue.

yes it shows album art in my itunes player in my laptop when i play song.
but that same song when i sync in my iphone, in my ipod player it doesnt show ablum art.
cant able to understand what is the problem...

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