Cant see files in creative cloud desktop folder.

Cant see files in creative cloud desktop folder. It has never shown files since I have installed Adobe CC. On browser view I can see folders but those are not getting sync with the local Adobe CC folder. Did anyone face this issue?
Thanks in advance.

Below points which i have tried already
1) I have signed-out and in
2) I have uninstall and reinstall

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Cant upload files to creative cloud

How do I upload files to creative cloud. When I try to upload it doesn't give me the option to open the files and upload. It says I need a folder. I thought I had a folder?

Hi Daley Planet,
if you're still experiencing this issue, can you try the steps below?
MAC
1. Quit the Creative Cloud desktop application.
2. In Terminal, copy and paste this command:
rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix
3. Launch the Creative Cloud desktop application and start syncing.
WINDOWS
1. Quit the Creative Cloud desktop application.
2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.
3. Copy and paste this command at the command prompt:
del %APPDATA%\Adobe\CoreSync\options.tix
4. Launch the Creative Cloud desktop application and start syncing.

Creative cloud desktop folder not syncing

my creative cloud folder on computer isn't syncing to online HELP

Hi.
Could you explain in more detail exactly what issues you are having?
Thanks
Warner

Nothing showing up in Creative Cloud Desktop for Windows

Hello,
I have recently been experience an issue where all I can see in the Creative Cloud Desktop window is nothing. I have tried renaming the OOBE folder to OOBE.old and doing a clean install of Creative Cloud with the help of the Adobe Cleaner. Nothing Works! I have attached a screenshot of the problem below. Someone, please help me because I can't update my apps because of this problem!
Thanks,
David

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

My creative cloud desktop application is blank. What did I do wrong?

my creative cloud desktop application is showing blank. how do i fix it?

Quit Creative Cloud desktop application :
Windows :
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete opm file.
Mac :
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm file.
Once you had deleted opm.db file , launch Creative Cloud desktop application and check.

Creative Cloud Desktop App Update 1.9.1.474 sets sync folder back to default (windows)

Hi All,
Second time this has happened with an update to Creative Cloud Desktop App (Windows).
Update completes correctly but then notice that file sync is going mad and is re-syncing everything but to the default location (usually user\username\ - in Win 8.1).
Last time this occurred I seemed to get some loss of files.
I've now let it re-sync everything to the default location and then resetting it to the previous location (where files are still present - but is on a different drive).
Surprised to hear Support (Swati) hasn't heard this occur before but thought it worth putting it out there to both warn others and see if its just me!
This was for definite with update 1.9.1.474 of Creative Cloud Desktop (And think it was with the previous mandatory release).
Cheers,
M

Hi Mark,
as you correctly point out with the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

Synchronize Files error on Creative Cloud desktop

Hi there,
I can't synchronize anymore my files with the creative cloud Desktop.
I am running Creative Cloud Windows 8.1 64 bits. My OS and my softwares are uptodate. I think it's since 1 or two CC Desktop update that i can't synchronize files anymore. Fonts are still synchronized.
I've tryed evrything i could:
     -remove and reinstall CC desktop
     -stop synchronize, star again
     -place the folder to default location
     -no file in the folder
And even with no files in it it can't synchronize lol
When i remove and re-install it works fine, i can put files and it's synchronize well. But when i re-start my comp it show "error can't synchronize"
At work I'm running Windows 8.1 64 bits CC Team and it works fine. The only difference is my Anti virus, F-secure at work, Avast at home.
I Hope you've got some ideas for me..
Cheers

I agree... a late evening talk would be better than chat. I think I'll have to give a call next week and hopefully talk to someone that I can explain the situation.
Right now CC is working okay with exception of the files and fonts.. I'm enjoying the latest software and can see all the apps and able to install as needed. I've just recently explored the other features. Such as storing files in the cloud account.
I thought it would be easy. The website uploaded them fine and a few test files are there but I just don't see them in the CC desktop app. Also the "Turn File and Font Sync OFF" in the dropdown at
top of the app looks the same. It won't toggle when clicked on.
It's hard to determine what is current information sometimes that I'm reading on forums. I have seen where the files feature is not available yet but I'm just not sure if that was from the past or still not working. There should be a page that you can go to that is the very most up to date information and maybe there is but I haven't found it.
I was able to get Typekit font account and for a moment I thought that was going to work. It showed under Fonts in the CC app on my desktop but that's all it did was show up. The moment I tried to retrieve a font through clicking it then everything under Font disappeared and now when I click the Fonts tab it's a blank white window with the wheel spinning in the center like it's loading.
One last thing regarding the files syncing. I believe there is suppose to be a folder on your computer that it creates and that's where the files are on your computer that match those in the cloud storage. I can't find that folder on my computer. I've done a search but no folder. I'm on Windows 7. Might still go back to that feature not being available though and just part of that.
If I find something out useful I'll let you know. I'll call on Monday if I can.
Thanks for the reply.
S

Creative Cloud Desktop App does not upload CERTAIN files

Trying to use the Creative Cloud Desktop app to manage my Adobe Audition Files. The entire folder structure syncs, but individual files keep failing. The desktop app does not show any useful messages, but I found this error in the CoreSync.log file.
ERROR: Copying file: {"cause":"infected_asset","message":"In the file 'Track 1_004.wav' the signature 'null' has been found"}
This same error goes for pretty much all my files. Now if I take the same exact file and use the web uploader, it succeeds with no issues. My other computers will download the file, and my original computer does not download any duplicates. I tried Adobe's support chat but that was a joke. They said there is no technical support for the Cloud Desktop App and that I need to go to the forums.
Anyone have any idea what's causing this error?

Hi Kendr1ck,
I wondered if it was related to the files being used when you were attempting to sync them. Were the files you were having difficult with open in Audition at the time? Do they still fail with Audition closed?
Thanks,
- Dave

Keep seeing "Unable to sync files" on Creative Cloud

I've been trying for the past two days to upload footage to an editor on my "Team" so they can download it and start working. But nothing I do seems to work. I've read the post and papers Adobe has mentioned on the subject but I can't seem to find a way to make this work.
To start, the folder I want to send is 50gb. That didn't work even when zipped. So, I separated the big folder into smaller ones and zipped those. Nothing. Still says unable to sync.
The only way that seems to work is to upload a normal not zippd folder and have all the individual files sync themselves. But, then it's going to be torture trying to share each individal file.
Does anyone have a suggestion?
Thanks

Hi Explirer_,
Please refer to the help document below:
Creative Cloud desktop app | Unable to turn-on File sync
Regards,
Sheena

Creative Cloud Desktop deletes your files when you re-install - why?

Just re-installed Creative Cloud Desktop to try to fix a syncing issue and it deleted all my personal files stored in my local creative cloud folder. As many of these files had not synced, I have now lost them.
Adobe support not sympathetic.
This is so annoying. Uninstalling a piece of software should never delete user files.
Really hacked off.

ddinsdale2000,
I'm sorry to hear that your experience has not been good.
Could you confirm that your files are not present in either of these locations:
1. In your user's home directory (either /Users/<yourusername>/Creative Cloud Files/ on Mac, or C:\Users\<yourusername>\Creative Cloud Files\ on Windows)?
2. In your Trash or Recycle Bin?
The Creative Cloud desktop application should not delete any files on uninstalling/reinstalling. Also, Creative Cloud file sync does not outright delete files, they are just moved to the Trash/Recycle Bin.
We can look into what happened here if you send us your logs. Please zip up the entire contents of this folder, and email it to me at [email protected]:
Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync
Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync
Library (on Mac) and AppData (on Windows) are hidden folders. Please read these pages for help on showing these folders:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
Kind regards,
Ben

What happens to my files on creative cloud folder after the end of my subscription?

What happens to my files on creative cloud folder after the end of my subscription?

Creative Cloud Help | Creative Cloud / Common Questions
"What happens to my files in the cloud if I cancel or downgrade my membership?
Your Creative Cloud files are stored on your desktop as well as on the Creative Cloud servers. If you cancel or downgrade your paid membership, you will still have access to all of the files in the Creative Cloud folder on your computer and via the Creative Cloud website.
Your account will be downgraded to a free membership, which includes 2GB of storage. If you’re using more than 2GB of storage, you will not be able to upload any new files to the cloud until the amount of online space used in your account drops below your allotted amount.
If you are over your storage limit, you have 90 days to reduce your online usage or you may lose access to some or all of your files saved on the Creative Cloud servers."

Creative cloud desktop won't load the "apps" section/shows download error/ have uninstalled & reinstalled/ also completed yosemite os install successfully to see if it was a compatability issue/but still shows download error on apps/ this only occurred af

I have a macbook pro 2010 & extra storage and drive space
I don't know what the link is between the new creative cloud update in january and the loss of my apps & downloading error after that update, to the desktop window?
Before that I hadn't had any trouble with the apps window..all the other parts are syncing and seem fine?
I uninstalled & reinstalled the creative cloud desktop
I installed the yosemite os x to see if the new interface was an issue...all was fine with the yosemite install
I have checked for the answer in the troubleshooting guide
nothing seems to apply at this point...
didn't know if anyone else was having the same difficulty?
Thanks

is this the 'unknown' download error or some other error? attaching a screenshot of the error if it's in english would be helpful.

I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it sti

Hi
I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.
Cheers
Rachel

Hi Rachel,
You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
Let us know if the issue still persists or not.
Regards,
Ratandeep Arora

When I start my Creative cloud desktop app. I get a blank window. I can see the logo at the top but no information in the window.

when I start my Creative cloud desktop app. I get a blank window. I can see the logo at the top but no information in the window.

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

I cant launch creative cloud desktop app... it is already installed...

i cant launch creative cloud desktop app... it is already installed...

Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Cant see files in creative cloud desktop folder.

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