Cant send anonymous smtp

Hi, I sold a rv220w to a customer. I've configured it but it seems that the router doesn't allow anonymous smtp. I've configured outlook on a computer with authentification request and it's working fine.
There is a software on a computer that I'm unable to change the authentification and it's not working ( Not able to send message )
I've search in the router and I've disabled these rule :
"Block Anonymous ICMP Messages"
It still the same..... I've tried to setup an email account without the authentification and I get this error :
"Relaying not allowed"
I searched on google and on the cisco forum but I've found nothing that can help me.
Someone esle have this bug?

Good morning
Hi Jeff, thank you for using our forum, my name is Johnnatan I am part of the Small business Support community, I apologize for the inconvenience, in this case you can check couple of things to verify if the router is running correctly.
   1. You can check the last firmware update for this model, the last release is 1.0.4.17 also you             can download this
         firmware here
After that, you can create a      backup from your configuration and then perform a factory reset.
Also you can check the Firewall >      Access Rules to verify if there is any rule blocking SMTP, also for      ports 465 and 587.
Also check that “Block Wan      request” is disabled, you can check this in Firewall>Access      Rules.
You can check additional      information regarding this device here,      in chapter ”Administering Your Cisco RV220W “ > Remote      Logging Configuration> Page 180
I hope you find this answer useful,
*Please mark the question as Answered or rate it so other users can benefit from it"
Greetings,
Johnnatan Rodriguez Miranda.
Cisco Network Support Engineer.

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