Cant send email - NY area
Well look like RIM its having problem again, my users can not send emails. I have half of the with the same problem
every time the send an email they receive an error that says “message include an invalid address”
I know that if they have problems again they will think twice before letting the world know, but this is just stupid..
Hi and Welcome to the Community!
I'm not convinced that RIM is having another problem...I'd recommend you research these KBs first:
KB00035 "Message included an invalid address" shows in the message status when sending an email from a BlackBerry smartphone
KB12522 "Message included an invalid address" appears when sending an email message from a BlackBerry smartphone
KB14563 "Message included an invalid address" error is displayed when sending an email message from the BlackBerry smartphone using an integrated Gmail account
KB14509 Unable to send email messages from an integrated Microsoft Hotmail or Microsoft MSN email account
KB13157 BlackBerry smartphone users can receive, but not send email messages after a global catalog referral
KB02960 What are the transaction error messages
KB10565 Unable to send email messages from an integrated Microsoft Outlook Web Access account
KB21911 Unable to send email messages using MDaemon Email Server that is configured to use SMTP with SSL
KB12116 Unable to send email messages from the BlackBerry smartphone using an integrated Yahoo ! or GMail Account
KB16339 Unable to invite the same email address as the email address from which the calendar invite is sent
KB16277 BlackBerry Internet Service error messages
KB19917 Troubleshooting an incorrect address in the "From" field of a message sent from a BlackBerry smartphone
Wow...that's a lot of hits from the KBs...hopefully something there fits your circumstances.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PeterP3t3rB wrote:
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