Cant Send Mail via DSL

Question

Im Apple Mail using iMac G4 and G4 tower. Both will recieve an send mail find via dial-up but will not send mail via dsl connection.
We get our mail via ethernet > router > antenna > atenna > another router > antenna > ten miles away at another antenna then to dsl source.
So our dsl connection/signal is going threw three other antennas and at least one router here in office before we get it.
My ISP provider says we need to talk to our DSl provider.
Any ideas? Our computer tech is out of office touch for a week.
Ran

Answer 1

Thanks but this doesn't answer my question.
Allan, I am 99% percent sure that my ISP is not the same ones who supply our ethernet/broadband/DSL.
Is your internet service provider (ISP) for your
dial-up connection different from the ISP for the DSL
connection?
Yes, I believe that they are differrent, however, I have new info.
At first my G4 tower with Earthlink account would not send out over etherner/broadband/DSl, but now it does! I, nor anyone else, has made any changes to the outgoing address that works for dial-up connection and is what we have always used until yesterday when we first tried the dsl/braoband
Kind of a different situation and not typical or the
norm to have a company that provides a DSL connection
not be the internet service provider for the
connection.
Someone new came into our building for office space. He had the router, ethernet cables and antenna installed. He/we get electro-magnetic radiational signal from a larger business across the street who has a tower --soon to be a taller tower-- and they get there radiational signal from 10 miles away.
Knowing who your ISP is for connecting to the
internet regardless if using a dial-up connection or
a DSL connection (DSL is considered a broadband) is
important and if the email account and SMTP server
being used is provided by the ISP being used for your
internet connection or by a different email account
provider not associated with the ISP used for
connecting to the internet.
Yes, I understand that is the case. Maybe I'm wrong and by some coincidence the DSL provider is Earthlink and that is why the G$ tower account began working for the outoging mail.
Im still having the sam problem on the G4 iMac which is a local.com account they have told us the same as you have, that we need to know who the DSL provider is and what info they require in the outgoing( smtp ) line.
You mentioned Earthlink which is an internet service
provider that offers dial-up access and/or DSL access
so does the Earthlink protocol you mentioned mean you
are having problems sending with an Earthlink email
account and SMTP server?
Earthlink account is working now so again perhaps the DSL provider is coming through Earthlink and ergo we didnt need to make changes to the outgoing( smtp ) info line.
Thats the only way that one can be explained.
I take it you use the dial-up connection at home
(which is provided by Earthlink?) and the DSL
connection is used at the office?
Thats correct. The inital DSl source for the business that is 10 miles away, must use Earthlink. I'm now presuming this is the case with this new info.
However, there is another --3rd-- business on other side of street and he uses --Apple mac just like me-- and his ISP is "host centric". I looked at his mac preference accounts outgoing ( smtp ) line and his is
"mail.the business name.com:his email address",
i.e. he does not use Earthlink but he has no problem sending out mail via the same DSl/broadband connections we have
The only reason he has his address in the outgoing mail liine is bceause he too is in larger business building with several differrent computers and email address's.
I've tried all kinds of combinations that are similar to the Earthlink outgoing and the hostcentric outgoing
but none work for the local.com account.
The exact error message provided when trying to send
messages is also pertinent information.
"message delivery failed" "the attempt to read data from the server 'server-name' failed"
Then it gives me option to try differrent server names.
Thanks for your efforts Allan and ohters.
Ran