Cant send out sms message

HI i was wondering if someone could help me i just bought a blackberry pearl8230 this week and i can recieve and send out phone calls,, i can recieve sms message but i cant send out a sms message it keeps giving me sms message error code 3,  If somone can hlep me that b great i talked to a technician from my service provider today we did the battery take out reset the phone and all that and then he tells me he has to send it to support and could be another 3-5 days ,, HELP ME PLXZ

Hi badone45 and welcome to the BlackBerry Support Community Forums.
Did you buy the BlackBerry as brand new, or was it previously used by someone else?
If it was previously used, it is possible there is in an IT Policy on the device preventing SMS to be sent.
You can check to see if there is an IT Policy on it by going to Options -> Security Options -> General Settings
If you happen to see an IT Policy and there is something listed, you will need to do a factory reset on the device.
You can download the BlackBerry Desktop Manager for Mac or Windows from http://na.blackberry.com/eng/services/desktop/ as you will need to back up your device first as all data will be wiped out when the reset is done.
To do the factory reset, consult KB18998 at http://www.blackberry.com/btsc/KB18998
Thank you and have a great day!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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