Cant SEND texts - SMS error 3

i just got my blackberry curve 8330 today, i can do everything but SEND a text message. it gives me a red X with sms error 3.  i called my service provider, they reactivated  it, took battery out, even did a hard reset and then told me that i need to return my phone for a whole new one. is there a way to fix this without going and getting a new phone?
Message Edited by JoyseeGrl on 11-14-2008 12:55 AM

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