Cant sign into download manager?

So I am trying to download Illustrator but first, I have to sign into download manager. When I try to sign in, it says "Error communicating with Adobe.com (Error 100) Check your network connection and restart Adobe Download Assistant. I tried everything. I read all the solutions to the errors and nothing worked. I also read previous dicussions with similiar topics and nothing worked for me. I have Mozilla Firefox and Norton security but I dont think my security has anything to do with it, I think its that it is Mozilla. My computers internet crashed and does not work, and wont. I had a pro look at it and even he couldnt fix it so Mozilla is my only browser. Any ideas? I really want to try this new program but I cant. And all it is, is simply getting past signing in! Please help!

My computers internet crashed and does not work, and wont. I had a pro look at it and even he couldnt fix it so Mozilla is my only browser.
Erm? Reinstall your operating system?! Sorry, this is pointless. You are looking for a solution that doesn't exist. Your entire networking stuff has been busted up, probably down to the drivers for the network card and/or a virus is blocking connections and the only way to "fix" it is to reinstall with a clean slate.
Mylenium

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<Edited by Host>

I know this post is over a year old. We setup our VPP account in Feb last year. It's very frustrating.
This is what I wrote to Apple.
This whole system *****!!!!
Seriously. I sign up under the old system and now we have to go through more doors to get in than a gold refinery.
You honestly think your product is worth this much pain. Get real!!!
I work at a school as THE ONLY IT Support Officer. I setup a generic user account for VPP under the old system so that the account was not tied to my name just in case I left or someone else had to take over the role. Now we cant use that account to manage the VPP account. We have to create other admin accounts. Trouble is, most of us already have our personal emails attached to iTunes accounts, AND YOUR SYSTEM WON'T LET US USE THESE ACCOUNTS TO BE ADMINS FOR OUR VPP ACCOUNT BECAUSE THEY ARE ALREADY ATTACHED TO AN ITUNES ACCOUNT!!!!!!!!!!!!!!!!!!!!!
Now I'm home and I can't remember my logon password and cant recall my recovery key because it's all back at work on a system I cant access until 2 weeks from now when the school holidays are over.
Well done Apple, you managed to make Microsoft look good!
The generic email account we setup is a distribution list account for the purposes of adding and removing people as needed. Apples change now means that we have to create more email accounts. I won't be doing that any time soon, I already have 5 and not about to create moer.
I too will not be recommending that schools go with Apple products. They are a consumer product, not an enterprise product. The promise you the world and all you get is pain.

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I know this post is over a year old. We setup our VPP account in Feb last year. It's very frustrating.
This is what I wrote to Apple.
This whole system *****!!!!
Seriously. I sign up under the old system and now we have to go through more doors to get in than a gold refinery.
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Well done Apple, you managed to make Microsoft look good!
The generic email account we setup is a distribution list account for the purposes of adding and removing people as needed. Apples change now means that we have to create more email accounts. I won't be doing that any time soon, I already have 5 and not about to create moer.
I too will not be recommending that schools go with Apple products. They are a consumer product, not an enterprise product. The promise you the world and all you get is pain.

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