Cant sign into iTunes with VPP manager email address

Question

Is anyone else having difficulty signing into iTunes with their Apple VPP account manager email address? I work as an IT contractor for a number of schools and in the past have set up VPP so that paid and free apps can be distributed via an MDM solution. Recently, the process by which we do this isn't working any more. Apple have admitted in emails that they have changed the way that VPP accounts are set up on their end and that during the transition some accounts were processed incorrectly (causing a lot of headaches and confusion). In one instance, we set up the VPP manager account using a distribution list email address of .*******. later, we enabled two step verification and provisioned the facilitator account. but when we sent to sign into the iTunes store with the management accounts email address, we got the error message: "this email is associated with he VPP program". We have told apple about this who replied with a frustrating tautology: "our records indicate that that address is associated with the VPP program, so you will have to use another email address to sign into iTunes." Trouble is, for the purposes of information management, we cant just sign into iTunes with any old email address, we have to use one provisioned by the education department, and they wont provision another email address for this.. Also, we have screenshots which demonstrate that it is possible to sign into iTunes with the program manager account at other schools, so what has changed? If this keeps up, I will have no choice but to recommend to all schools in future that they not go with Apple because their account provision system is not maintained at a professional level.  The fact that they are so slow moving on this makes me look bad and the lack of documentation is inexcusable given the massive profits they have been posting.  I will campaign vehemently against the use of apple in education unless this situation changes for the better.  Already one school on our books have had an absolute gut-full of and have sold off the 60 iPads they purchased in favor of Android tablets with custom ROMS. What is the solution and why is there no phone number for Apple VPP in Australia?
<Edited by Host>

Answer 1

I know this post is over a year old. We setup our VPP account in Feb last year. It's very frustrating.
This is what I wrote to Apple.
This whole system *****!!!!
Seriously. I sign up under the old system and now we have to go through more doors to get in than a gold refinery.
You honestly think your product is worth this much pain. Get real!!!
I work at a school as THE ONLY IT Support Officer. I setup a generic user account for VPP under the old system so that the account was not tied to my name just in case I left or someone else had to take over the role. Now we cant use that account to manage the VPP account. We have to create other admin accounts. Trouble is, most of us already have our personal emails attached to iTunes accounts, AND YOUR SYSTEM WON'T LET US USE THESE ACCOUNTS TO BE ADMINS FOR OUR VPP ACCOUNT BECAUSE THEY ARE ALREADY ATTACHED TO AN ITUNES ACCOUNT!!!!!!!!!!!!!!!!!!!!!
Now I'm home and I can't remember my logon password and cant recall my recovery key because it's all back at work on a system I cant access until 2 weeks from now when the school holidays are over.
Well done Apple, you managed to make Microsoft look good!
The generic email account we setup is a distribution list account for the purposes of adding and removing people as needed. Apples change now means that we have to create more email accounts. I won't be doing that any time soon, I already have 5 and not about to create moer.
I too will not be recommending that schools go with Apple products. They are a consumer product, not an enterprise product. The promise you the world and all you get is pain.