Cant switch from a z10 to a z30.

trired all the options of swtiching from a z10 to a z30 but none seem to work. Blackberry Link should work but it objec ts as the blackberry id is different on teh two devices. try to edit the blackberry id but it will not let me have the same screen name or same id on 2 different addresses.  
The docs on blackberry id say that you can have the same id on all devices but does not say how to create this. 
It would be nice to talk to a telephone support engineer but that options is not available. 
Any suggestions? Otherwise i will have to enter all of my contacts in manually.
Thanks 
Steve 

Correct, you will need to make the BlackBerryID on the new Z30 same as on the previous backup or other device.
To change the BBID on the Z30, do a security wipe (Settings > Security > Security Wipe). You will start fresh with the existing BBID as on the other device.
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