Cant sync my ipod shuffle 4th gen to itunes

Hi -
I got this shuffle as a gift. After installation, I am unable to connect to the itunes and hence unable to sync the songs. Ran the diagnostics but still getting the following error:
Microsoft Windows 7 x64 Home Basic Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron N4010
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0037BED8036896C0
Current user is not an administrator.
The current local date and time is 2013-04-21 22:49:41.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Please help

The latest version of iTunes may hide the sidebar. To show the sidebar, from the menu bar, under View, select Show Sidebar.
With the sidebar visible, does the shuffle appear in the sidebar, under DEVICES? If it does, you can refer to this document for general information about loading content to the shuffle.
http://support.apple.com/kb/ht1719
If it does not, please post back.

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I am trying to sync my ipod shuffle 4th gen, but I keep getting the message that there is not enough free space to update the ipod, however I am trying to put on a smaller play list to the one already on the ipod!!! Help please!!

I am trying to sync my ipod shuffle 4th generation, but this time around I keep getting a message saying that there is not enough free space to sync my itunes library. Frustratingly I am trying to sync a new playlist which is smaller in size than the one currently on the ipod!! I have tried everthing I can think of but to no avail, please help!!

Maybe:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

Cant find ipod shuffle 4th gen in itunes on mac

Please help!!
I cant seem to connect my ipod shuffle 4th generation with my itunes account..
-I have the latest itunes
-I have the latest macbook software
-I tried to turn off the shuffle and turn it on again - no difference!
-I tried to restart my macbook - no change!
-I tried to change USB - no change!
I tried to follow apple's walk through - but it didnt help..
Earlier when I bought the ipod shuffle from apple I connected it to a regular computer with windows 7..
-Theres currently music on the ipod, but Id like to change it..
Any idea to how I can solve this?

Hi JeanLarsen,
Thank you for visiting Apple Support Communities.
It appears that you don't see your iPod shuffle in iTunes when you connect it to your Mac.
You have tried several good troubleshooting steps, and there are a few more that I'd recommend from the support article If you don't see your connected device in iTunes for Mac.
You mentioned trying to change USB, and I want to make sure that includes all three of these steps:
Unplug other USB devices from your Mac and try again.
Try a different USB port.
Try a different USB cable.
Also, be sure to use the steps in this article when you reset your iPod:
Reset your iPod - Apple Support
If you have installed security or antivirus software, this tip may help:
If you have security software installed, learn how to resolve issues between iTunes and your security software.
If the icon for your iPod shuffle still does not appear in the upper-left corner of the iTunes Window, the article I mentioned suggests contacting Apple Support for more help:
If you still don't see your device in iTunes, contact Apple Support.
Sincerely,
Jeremy

Cant sync to ipod shuffle 4th generation

I need help sync my ipod shuffle to itunes

The latest version of iTunes may hide the sidebar. To show the sidebar, from the menu bar, under View, select Show Sidebar.
With the sidebar visible, does the shuffle appear in the sidebar, under DEVICES? If it does, you can refer to this document for general information about loading content to the shuffle.
http://support.apple.com/kb/ht1719
If it does not, please post back.

Trying to set up brand new iPod shuffle (4th gen) in iTunes, but it says "The iPod software update server could not be contacted."

I just bought a 4th generation iPod shuffle from the store. At the end of the iPod set-up in iTunes, whenever I click "done" a message pops up that says, "The iPod software update server could not be contacted."

Hello, curieuse.
Thank you for visiting Apple Support Communities.
Here are the steps that I would recommend going through when receiving this error.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
Cheers,
Jason H.

Problems syncing my ipod touch 4th gen

I am having problems syncing my ipod touch 4th gen to itunes. I keep getting an error message stating iTunes could not back up the iPod "name of ipod" because an error occured. My daughter and I both use the same computer to sync our ipod's and this problem only occurs when I try to sync mine. It works fine syncing hers and I have tried to uninstall iTunes and reinstall it. Please help

Try placing the iPod backup file in a safe location so iTunes has to create an entire new file. It is located here:
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: If you do not see the AppData or Application Data folders, you may need to show hidden files (Windows XP, Windows Vista and Windows 7), or iTunes may not be installed in the default location. Show hidden files and then search the hard drive for the Backup directory.

I have tried everything that is recommended by apple to get my ipod shuffle 4th gen to sync with itunes or even show up on my computer does anyone have suggestions?

i have tried everything that is recommended by apple to get my ipod shuffle 4th gen to sync with itunes or even show up on my computer does anyone have suggestions?

Hey Xxx_Dank_xxX,
Have you ever been able to sync your iPod shuffle to iTunes on your computer, or has something recently occurred? Are you working with a Mac or a PC? Without knowing what has been recommended to you, I'm going to start here with the basics troubleshooting for this issue.
iPod shuffle (4th generation): Not seen in iTunes - Apple Support
https://support.apple.com/en-is/HT203407
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
https://support.apple.com/en-is/HT204095
Regards,
Judy

Brand new and corrupted ipod shuffle 4th gen.

i have a new ipod shuffle 4th gen which isnt working with itunes. This is the replacement for my original one which we had the same problem with and apple support deemed it faulty. But surely we wouldnt be that unlucky to get two in a row that are faulty? There must be another explanation.
We are using a Macbook Pro running OS X 10.6.8 (and the software is up to date with no available updates). The connection with the headphone jack->USB cable is flush and 'clicks' into place. We have the latest version of itunes and we have even updated it again today after recieving the replacement ipod. When we plug the ipod into the USB the light initially goes green and then flashes orange (is trying to sync as far as i can tell) and itunes then comes up with a message that the ipod appears corrupted and to restore the ipod.
So we restore the ipod, still no good. Manually reset the ipod, still no good. Tried both USB ports, no change. The ipod is seen by the computer in system profiler under USB so I dont think its an issue with the cable. When I plug in the headphones I get the usual message to load music to the ipod shuffle via itunes. Our old ipod (nano 4th gen) works fine with itunes and we have no trouble syncing.
I wonder if it is that we are temporarily living in europe at the moment. Macbook Pro (and ipod nano) bought in Australia, and ipod shuffle bought locally (germany) via apple online store as the local stores didnt have them in stock but online was in stock. We didnt think this would be an issue but maybe it is the problem (I would have thought they would all be generic and only the packaging/instructions etc would change depending on sale location and language, especially considering the voiceover telling me to load music via itunes is an american voice speaking english, not speaking german). Also as we are new in germany we dont know anyone to test it out with on another computer. If we did find someone who could test it with (hoping maybe a work collegue might be able to help), would they also have to be running a Mac or would a PC running windows cause more issues?
Any suggestions on what to try before we go back to apple customer support once again.

Hello Docrwm,
Welcome to the Apple Support Communities!
I know you have already completed some great troubleshooting steps for this situation where your iPod shuffle is not appearing in iTunes and not charging. There are a couple of different troubleshooting steps that I may recommend in this case. First, if you have not completed all of the enclosed steps, I would recommend working through the troubleshooting steps in the following article.
iPod not appearing in iTunes - Apple Support
If the issue continues after the above troubleshooting, I would suggest working through the iPod shuffle Troubleshooting Assistant.
Apple - Support - iPod - iPod shuffle Troubleshooting
Have a great day,
Joe

Connection issue with iPod Shuffle 4th Gen.

Hello, I have problem with my iPod Shuffle 4th gen. One day i tried as always to turn it on and listen music but i heard only short "info" sound and saw short green diode impulse and nothing else. My computer (windows 7) also can't find it, after plugging it on, ipod's red diode turns on for 5 sec. Any suggestions?

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again.

Ipod shuffle 4th gen charges plays but doesnt show up in windows or itunes

Ipod shuffle 4th gen charges plays but doesnt show up in windows or itunes tried to check usb driver but computer says it is working properly

Just disconnecting it without ejecting should not cause permanent damage. It may cause data corruption, if iTunes was in the process of syncing at the time. But iTunes should still see the shuffle and (maybe) tell you to Restore it.
Is it possible that the "accident" damaged the USB cable?
Make sure you have done this on the shuffle since the problem occurred
http://support.apple.com/kb/HT1655
And you should also shut down (power off) the computer, if you have not already.
Have you tried more than one USB port on the computer (not a hub if you use one)? You can also try it with all other USB devices disconnected, except for standard keyboard and mouse (if normally used).
If those things do not help, what version of Windows do you use?

IPod Shuffle 4th gen cannot play music and no lights but shows up in PC

I've been using the iPod Shuffle 4th gen for almost 3 months since I bought it at September 2010. Since yesterday, my iPod hasn't been playing musics or showing up any lights, same thing when plugged to computer and it didn't showed up in iTunes neither. Today, finally the light lit up when I plugged it into my computer and showed up in iTunes too. But, unfortunately, I still can't play any music. The light goes off every time I remove my iPod from the computer and it is not responsive to any clicks whatsoever. I've tried restoring the device and syncing all the songs back in, it didn't worked either.
SOME HELP PLEASE? thanks

I am having the same problem with mine.
When connected to the PC it seems to be ok. All the light signs are working (sync, battery, etc.). I can access it by iTunes, add or delete music, etc.
But when I unplugg from the PC it will not respond to anything.
I have tried the hard reset and to restore it...no change at all.
Anyone can help!?

Brand New Ipod Shuffle 4th Gen Buttons Don't Work?

I just bought my mum an Ipod Shuffle 4th Gen for Mother's day. I just set it up on the computer, ripped some of her CDs onto iTunes, let the iPod charge a little and synced it up with her songs.
Turned it on, music started - then I pressed the 'next song button'. Nothing happened. Held it for a while to see if it would fast forward. Nope! Tried skip back, tried volume increase/decrease... none of them work. It's only the buttons in the white circle that don't work, everything else seems to be fine. I tried holding the play button to see if the buttons had been locked, but whenever I lock/unlock the buttons it always flashes orange as if they're permanently locked.
I reset the iPod - no luck there. I then went into iTunes and did a factory restore - but the problem persists. We don't have an iTunes store anywhere near us (I'd have just popped in there with it) and I really don't want to have to go down the route of sending it off for a replacement/refund if possible, as this is a gift and I expected it to work out of the box. Is there anything I might be missing, any hints or tips, or does this definitely seem like a hardware issue? At the moment I'm just letting it charge fully before I try again, though I'm not sure that will help.

Your iPod comes with 90days of complimentary tech support from Apple.... give 'em a call... they should be able to assist

What is the battery mah of ipod shuffle 4th gen?

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Iwant to know it because i will buy a powerbank

I ran a few calculations to find the result. The battery in the 4th gen iPod shuffle runs at 0.17 watt-hours and at 3.7 volts. Converting that to miliamp-hours, you get 51.3 miliamp-hours. Since I originally did these calculations for my brother, I calculated some usage statistics as well. I have a 15,000mAh Anker battery (about a year old) that I use for charging my devices. I found that the Anker battery could theoretically charge the iPod just under 300 times. Even if you use it 12 hours a day, 7 days a week, the battery should last exactly 365.1 days. In short, any size of battery will keep it charged for weeks and weeks.

My ipodmy ipod shuffle 4th gen does not play whole songs, only parts then goes on to next song

My recently bought ipod shuffle 4th gen does not play whole songs synced to it, only the beginning then goes on to the next song. What have I done wrong?

I changed the iPod to Disk mode and it just blinks orange while it is connected to the PC. It says that it is synched on the PC screen but I thought the blinking orange light means that it isn't. I took it back out of disk mode. The original problem still exists...when I turn it on, the green light stays lit for 5 seconds then there's no light at all....when I press play the lights alternate orange and green indicating no music is loaded which is wrong since it shows all my songs that are loaded when it is connected to my PC. What a mess.

How to Play Overdrive Media Books on an iPod Shuffle 4th Gen

Hi,
Many libraries use Overdrive Media to manage audio books in various formats. Once you have downloaded the book to the Overdrive Media Console on your computer, you can then choose to transfer it to a device (such as an iPod or other mp3 player). When transferring WMA files with an iPod shuffle 4th Gen (I'm not sure about other gens) this creates a number of files with bizzare titles. When you go to the book section on the iPod it will play the first section and then it will just continually loop and you never go on to the next section. After working with this for a while I've figured out how to make this work. This is not what I consider a satisfactory solution but more of a work-around. I hope that Apple will produce a fix that will remedy this situation as a lot of people download audio books from the library.
1. When you transfer WMA audiobook content to your iPod, Overdrive Media does it via iTunes. I believe it usese iTunes to perform a file conversion. Once the conversion is complete, it transfers the converted file to your shuffle. If you watch this occur, you will notice that while it is converting the file, it assigns it a strange number like 10347. As each part of the book is transferred, write down its number. You have to catch it during the conversion as once the part is converted it reverts to its title (something like "Where the Red Fern Grows Part 01"). But that title is never transferred to the iPod. It retains the strange number.
2. You will notice that as each file is converted, the number goes up. So as you write them down, they will look like 10347, 11671, 12003, 12865... etc. I have no idea what these numbers mean but they become your section titles on the audio when the Voiceover button is pressed. One other thing, sometimes the numbers restart like so: 18567, 19325, 345, 907... Again, not sure why but you must keep the order they were converted and transferred as this is the order in which you'll want to play them back.
3. Now you will have a list of numbers indicating the different parts of the book. Turn on your iPod and use the Skip Forward button to until you hear the book start. Listen to the fist section until you hear it start to repeat. There will be no pause or anything so sometimes it is hard to pick up where the part ended. Once the part has ended, hold the Voiceover button and listen to the strange number. Next press the Skip Back button and listen to the other strange numbers which will be in order, last-to-first. When you get to the number indicating the next part, press the Play button and you will now be on the next part.
NOTE: if you press the play button on the wrong part (strange number), it will shuffle that part to the end of the playlist. But if you have the part numbers written down in order this won't be a problem. Also, if you hit the forward skip or backwards skip while playing a part, it will skip to some place in that part. You can get back to your original spot by skipping again a few times more in the same direction.
EXAMPLE:
Let's say you are transferring a 4 part book to the iPod. During this transfer you note the strange numbers during conversion like so:
Part 1 = 11278
Part 2 = 11942
Part 3 = 12512
Part 4 = 13398
Now your book is on the Shuffle. Turn on the Shuffle and listen for the start of the book. If it is playing something else like music or a podcast, press the Skip Forward button until you hear the audiobook begin. This is usually accompanied by music and has the title of the book, etc. At this point you can press and hold the Voiceover button and you will hear "11278" pronounced. Release the Voiceover button and let this part of the book play to the end.
You will then at some point hear that part of the book start over. Press and hold the Voiceover button and start using the Skip Back button. You will hear in this order: "11278, 13398, 12512, 11942". When you hear "11942" press the Play button and Part 2 of the book will begin. Continue this process for each part until you reach the end of the book.
I've listened to several books using this method and it has worked fine. It is sort of fiddly and you have to do some things that I think iTunes or the Shuffle should do but until Apple does something about this, it is the only way that it will work that I've been able to find.
Regards,
medinabrett

It sounds like the Windows Media security update in Para x, below, may not have been done and your music setting may have been on Repeat. As a review, here is a list of steps that may help clear the problems up.
Many libraries worldwide now use Overdrive Media Console, which comes in Mac an Windows versions http://www.overdrive.com/Software/omc . Some find the mobile device transfer process confusing. To load or delete a WMA or MP3 (Macs can only download MP3 books) audiobook onto an Apple mobile device see the "How to Transfer to a Portable Device" video in the guides at Step 7, then do the following.
1. For Windows versions, you must first do a security update of Windows Media Player (even though you won't be using it) using Internet Explorer at http://drmlicense.one.microsoft.com/indivsite .
2. Open iTunes, plug the mobile device into the computer USB port and open the Overdrive Media Console.
3. Highlight the mobile device in the left hand menu of iTunes and insure the "Manually manage music and videos" box is checked in the Summary Tab. If the mobile device storage is full, transfering will delete that portion of music necessary for the ebook.
4. Highlight the book you want to transfer in the Overdrive Media Console and click the Transfer Button. A window opens permitting you to click the boxes for parts of the book you wish to transfer.
5. After the book has been transfered, when you click the disclosure triangle (arrow) to the left of the iPod, iPhone, or iPad in the Device section of the left hand menu of iTunes, MP3 books will show up under the Music subsection and WMA books will show up in the Books subsection. Once the mobile device is disconnected from iTunes, MP3 books will show up in the Songs list of the mobile device and WMA books will show up in the Books list.
6. To remove a book from a mobile device plug the device into the USB port and open iTunes. Click the disclosure triangle to the left of your iPod, iPhone, or iPad in the Device section of the left hand menu of iTunes so that you can see the device’s subcontents. For an MP3 book select the Music subsection, right click on the book and choose Delete. For a WMA book, select the Book subsection, right click on the book and choose Delete.
7. The Overdrive Media Console Guided Tour (videos) is at http://www.overdrive.com/Solutions/Libraries/tour/MenuWelcome.html . The "Portable Devices" and "How to Transfer to a Portable Device" videos are there.
8. To find a nearby library for ebooks search http://search.overdrive.com . You can download the software, search for books and see tutorials without an account at the website of any library that uses Overdrive, however, you need a library card to download books. At this library site, for example, the software and guided tour are at the bottom of the left hand menu.
http://washoecounty.lib.overdrive.com/539A4B98-B41A-49DE-8EC1-A22F66E4C0F6/10/41 9/en/default.htm .

Cant sync my ipod shuffle 4th gen to itunes

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