Cant uninstall itunes because 'itunes.msi' cant be found

hi,
while trying to update itunes to 9.2 version the update failed due to the bonjour file,i restarted the pc tried to open the itunes programme from the desktop short cut and got message 'this action is only valid for products that are currently installed'. now i can only open itunes by going through the my music-itunes-itunes media etc route when everything in itunes works fine.
After updating the software on my ipod touch to the 4.0 update, i am then informed that the ipod will only work with itunes 9.2. I try to install the itunes update and get the same mesage as before...'cant uninstall previous version of itunes'
i try to uninstall itunes..quicktime..apple software update etc as stated on apple support site and all i get is 'the feature you are trying to use is on a network resourse that is unavailable' and when i try i cant find the installation package 'itunes.msi'
Can somebody help my please??

Glad you got things working again.
Were you able to track down a working download site for version 3.0, or did you have to try a 2.5? (Download sites for 3.0 seem to be as rare as hen's teeth, now.)

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HT1689 cant download latest version of itunes.. message "itunes.msi" cannot be found. Also another box said cannot find uninstall

cant download latest version of itunes.. message "itunes.msi" cannot be found. Also another box said cannot find uninstall

Goto http://www.apple.com/itunes/download/

How to uninstall and then reinstall when File iTunes .msi cannot be found?

How do you upgrade versions when it cant uninstall or reinstall because file, iTunes.msi cannot be found?

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

HT1925 I cannot install the latest version of Itunes under Windows XP because itunes.msi cannot be found in order to remove the older version (11.0.1.12) of itunes

I cannot install the latest version of Itunes under Windows XP because itunes.msi cannot be found in order to remove the older version (11.0.1.12) of itunes. Is there any other way I can accomplish an upgrade without using the Itunes.msi file?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I am having major headaches updating to itunes 10.7 I am running windows xp and keep getting error message on instal update \itunes.msi' cannot be found i have searched and i cannot find it either not sue what i need to do? please help

I am trying to update itune and am geting canot find Update'itunes.msi I have tried to locate the file and cannot wit th phone upgraded to ios6 i canno cnnec it to itunes How can i solve this issue?
Help

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I cannot open my Itunes? I keep getting this message: "The Itunes app could not be opened. An unknown error occurred. (-50) Help! I have also tried to uninstall and reinstall, but get the message that ITunes.msi cannot be found.

Why am I getting this message when I try to open my ITunes: "The Itunes app could not be opened. An unknown error occurred (-50)."?

http://support.apple.com/kb/TS3694#error14
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.

I cannot install iTunes 10.5. I get an error message stating that itunes.msi cannot be found

How can I fix this? I have the iPhone 4S and need to install iTunes 10.5 in order to connect the iPhone to my laptop (Windows Vista). Does anyone know how I can resolve this issue?

"try this:
Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator
then type in:
netsh winsock reset
After this restart - it worked for me perfectly

Can't uninstall/update Can't find iTunes.msi file

Something happened to my itunes. Could have been my daughter's creative genius or any one of a thousand other things....
All I know is (and I don't use iTunes a lot) I can't get iTunes to load. When I click on my desktop icon or try to run it from my Start menu, I get: "This action is only valid for products that are currently installed."
I trid to reinstall and I get this:
"The path 'C:\Documents and Setting\All Users\Application Data\Apple computer\Installer Cache\iTunes7.3.0.54\iTunes.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes.msi' in a folder which you can uninstall the product iTunes."
so I am thinking if I can uninstall it, then I can reinstall it and have it work. But I can't uninstall it, even with the remove programs function.
I should add that I am not a computer whiz to any instructions should be very easy to follow. (Assume I am not going to know what you are talking about
Thanks!

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Can't install or uninstall iTunes

Background: A few weeks ago my computer locked up at the "Welcome" screen. Took it to a local place for service. They were able to say it was a Windows problem. They explained that there was a possiblity that computer would have to be reformatted, and made me sign saying that I would not hold them responsible for lost data, etc. At that point I said the only things on it that I would really hate to lose would be iTunes (we had three profiles set up and three separate music libraries) and my photos. Ironically, when I got the computer back those were the only things that were messed up at all. While the computer was in the shop, they deleted all the profiles, except the main administrator account, but the data has been saved in a file, so I still have my music (just can't access it, but that will be another post). The people at the computer shop claim they did nothing and this is not their problem, it is mine to fix. I am NOT an advaced computer person, and don't really know where to turn. They suggested I post here.
First, when I open iTunes, a box comes up, with the title iTunes Setup Assistant. It says, "Warning! The registry setting used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes." The computer guy says he didn't install anything. Anyway, if I close this box, iTunes opens.
BUT, when I got my computer back, the new version had been released, and I thought I would download and install that version. The download went fine, and the installation went fine until it was time to uninstall the old version. I then get the following (long) error message: "The path C:\Documents and Settings\All users\Application Data\Apple Computer\Installer Cache\iTunes 7.1.1.5\iTunes.msi cannot be found. Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes." OK, so I am not really understanding what this is telling me. I did do a search of my computer for
iTunes.msi, and found it in three different locations. I tried putting those locations in the path above, but apparently that is not what the computer is looking for. When I finally tried to cancel the installation, I get the error message, "The older version of iTunes cannot be removed. Contact your Technical Support Group."
So next, I went to the control panel and attempted to uninstall iTunes from there (thinking I will uninstall it myself and then go back to the install of the new version). I click on iTunes, then click on Remove, then I get the same (long) error message as I did above.
At this point I am really stuck. I can't uninstall the old version, either through the Control Panel, or through the installation of the new version, and it won't allow me to install the new version until the old version is gone. I am totally stumped. Is there any other way for someone like me (read, I can't afford to pay someone more hundreds of dollars to do this) to somehow uninstall the old version? And once uninstalled, should the new version install OK?
And finally, does this sound like something that "just happened" while Windows was being worked on, or does this sound like someone purposely did something to cause these problems? I really do thank you for any help you can give me with this!

Okay. With the folllowing one:
"Warning! The registry setting used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
... this was probably caused by them clearing the device filter drivers in your registry. (That's a fairly standard troubleshooting step with a boot-up failure.) If it's not fixed by getting iTunes properly installed again, we'll attend to it later on.
First we'd better get an itunes installed.
"The path C:\Documents and Settings\All users\Application Data\Apple Computer\Installer Cache\iTunes 7.1.1.5\iTunes.msi cannot be found. Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes."
Hmmmm. I'm thinking that your Windows Installer got confused by the general recovery efforts too.
Let's try the following procedure to try and get a fresh itunes in there.
First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility. Use it to clear any existing iTunes and/or QuickTime installation configuration information from the PC. (Launch Windows Installer CleanUp, find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.)
Description of the Windows Installer CleanUp Utility
Next, use the the following document as a guide for manual removal of leftover iTunes and QuickTime program files:
Removing iTunes and QuickTime for Windows
Now try another iTunes install. Does it go through properly this time? If so, does itunes launch properly, without the "registry settings" message?

I can't update or uninstall itunes

i can't update or uninstall itunes. I get error message:the path c:\documents and settings\network service\loval settings\application\data\apple\apple software update\itunes.msi cannot be found. verify that you have acess to this location and try again, or try to find the installation package itunes.msi in a folder from which you can install the product itunes... how do i fix this??

I read the responses about downloading the windows installer cleanup utility, but that is no longer available on microsoft's website.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Restart the PC, and try another iTunes install. Does it go through properly this time?

HT1923 Want to uninstall iTunes and reinstall. Unable to remove Bonjour and Apple folders. Error message that they are in use. iPodService.exe is not running.

Want to uninstall and reinstall iTunes. Ran uninstall for itunes and QuickTime. Unable yo remove Bonjour and Aple program. Error message that they are in use or the folder is open, ipodservice.exe is not running.

" The feature you are trying to use is on a network resource that is unavailable. I tried to uninstall iTunes, and it would not uninstall. It gave me the following message " The path C:\documents and settings\network service\local settings\application data\apple\apple software update\iTunes.msi cannot be found.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Installations will not recognize itunes.msi

My itunes was installed on my external drive, marked H: . The drive fried, and i am trying to install itunes on my harddrive, C:
I get an error message during installation:
"The feature you are trying to use is on a network resource that is unavailable. Click ok to enter again, or enter an alternate path to the foldercontaining the installation package “itunes.msi” "
I clicked ok to retry—no luck. This error message came up.
"the path c:\documents and settings\owner\local settings\application data\apple\apple software\update\itunes.msi cannot be found. verify that you have access to this location and try again, or try to find the installation package “itunes.msi” "
I found the file "itunes.msi" in Windows\downloaded installations, and I cut and pasted it to c:\documents and settings\owner\local settings\application data\apple\apple softwareupdate\ , and I pressed okay to retry, but even though the file is in the directory, the installer didn’t recognize it, and I got the message, “The older version of itunes cannot be removed. Contact your support group.” So, I had to cancel.
Any suggestions?

When you get these types of message, you usually need to do an installer file clean up.
Here is a method for removal of iTunes and related components with clean up and reinstall.
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.
To run the program – All Programs>>Windows Install Cleanup
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.

Installation package.itunes.msi

When I try to upgrade my itunes, I get the message that my installation package.itunes.msi cannot be found?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

What causes the itunes.msi error and what is the best way to fix it?

i have windows xp. when trying to update to itunes 8.2-the installer can not locate the Itunes.msi file. i found the file but the installer can't use it. this is also the case when i try to delete itunes and/or reinstall.
what causes this error and could someone point me in the right direction as how to fix this.
also i can't open itunes without having my ipod connected..so annoying. is that normal?
thanks. =)

Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

Cant uninstall itunes to reinstall as itunes.msi file is not where computer thinks it should be.

Had a problem on the PC which has effected itunes which no longer opens (some source files not available). Tried to reload itunes to repair and cant uninstall itunes to reinstall as itunes.msi file is not where computer thinks it should be to uninstall.

With suggestion from the forum i have used the MS cleanup utility and remove entries for itunes, itunes will still not uninstall. I cannot delete folders in program files either (dll files wont delete). So at the moment i am completely stuck. I cant uninstall itunes on my PC, i cant reinstall itunes from the Apple website because it thinks i already have the latest version loaded. can anyone help me get passed this sticky and akward situation.
Itunes fan with no music.

Cant uninstall itunes because 'itunes.msi' cant be found

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