Cant uninstall itunes to reinstall as itunes.msi file is not where computer thinks it should be.

Had a problem on the PC which has effected itunes which no longer opens (some source files not available). Tried to reload itunes to repair and cant uninstall itunes to reinstall as itunes.msi file is not where computer thinks it should be to uninstall.

With suggestion from the forum i have used the MS cleanup utility and remove entries for itunes, itunes will still not uninstall. I cannot delete folders in program files either (dll files wont delete). So at the moment i am completely stuck. I cant uninstall itunes on my PC, i cant reinstall itunes from the Apple website because it thinks i already have the latest version loaded. can anyone help me get passed this sticky and akward situation.
Itunes fan with no music.

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Try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ folder and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.

I can not sync my Iphone 4s with Itunes. I get a "required file can not be found" error. I went the apple stroe yesterday and they said a file may be corrupt. I have uninstalled and re-installed Itunes so it is up to date. ANy thoughts?

I can not sync my Iphone 4s with Itunes. I get a "required file can not be found" error. I went the apple stroe yesterday and they said a file may be corrupt. I have uninstalled and re-installed Itunes so it is up to date. ANy thoughts?

Anybody?

Hi, I currently have iTunes version 10.4 loaded on my windows desktop. I'm trying to download version 10.6 but have been unsuccessful. My system saying that current iTunes.msi file is not valid. What can I do?

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Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Can't update itunes because of a missing msi file

I can't update iTunes because of a missing msi file? Any suggestions on how to correct this?

Yes it is looking for the iTunes64.msi file
Many thanks.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

How can I relocate songs from my Itunes? Itunes tells me that the original files can not be found! can someone help?

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punzete wrote:
I can't do it that way. I erase these songs from the iTunes Library, but when I sycronize the iPhone, all these songs are copied again to the Library. Isn't there any way to stop that? Everything I buy on iTunes Store through my iPhone cannot be erased from the iPhone?
WHY can't you do it the way 100 million people do it?

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GM Clay,
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I can't install or uninstall itunes. Says the iTunes.msi file is not a valid file. My iTunes started acting odd after having the Windows XP virus. I got ride of the virus, but then the repercussion of having it have wrecked havoc.

An error pops up saying that the file isn't found and then when I link it to the file, the error says it isn't a valid itunes.msi file. I had iTunes on my PC but it won't work properly so I am trying to re-install or update it. Neither works.

So I tried installing it and when I did it stopped at a certain point, giving me a message about "not being able to write to the file C:\ProgramFiles\iTunes\ iTunes.Resources\fr.lproj\ipodsettings.nib\objects.xib"
problems with language resource files and folders (i believe that's one of the French ones that you're having a problem with) are often produced by disk damage around the areas of the files in question.
so perhaps let's try running a chkdsk over your C drive. see:
How to perform disk error checking in Windows XP
does the chkdsk find/repair any damage? if so, does the uninstall or reinstall go through any better afterwards?

Cannot load new itunes because of absence of msi file; what can I do to resolve.

My iTunes on my Dell Laptop became corrupted; I have tried to uninstall and reinstall nd keep getting message that I need a msi file. How can I resolve? Thanks.

Which particular .msi file (or files) does the message (or messages) go on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)

Removing, installing or ugrade itune problem and the bonjour.msi file

Finaly, i got it .
this is the answer to all problem we the bonjour.msi file
after 10 days looking to killed this file i yes found from other member that the soft. Revo Uninstall Pro. will removed and uninstall the file and any trace of it , im not expert on soft but was yes a simple scan and them select all and deleted., that work , i was able to install the itunes and is running again , and the pro. version of the soft. is free for 30 days no need to input cc or any large info. yes visit the webpage http://www.revouninstaller.com/

If I use the control panel to uninstall ITunes it also asks for a CD-ROM.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).
http://majorgeeks.com/download.php?det=4459
Here's a screenshot showing the particular links on the page that you should be clicking:
After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
When the dialog appears, choose to save the file.
(2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Itunes continues to offer update to latest version, but after about 10 minutes, gives message that "service is unavailable" (.msi file is not found) What is going on?

Good morning everyone,
Since the most current version of itunes has become available for update, I will periodically get update notices to upgrade my existing version of itunes.
The problem (which, BTW, has never happened before in the 2 - 3 years I've had itunes on my WIN XP Pro SP3 computer)...is the update will proceed normally for about 10 minutes, then a dialog box opens stating that "A network resource needed is unavailable." It also offers the option to look elsewhere for a particular .msi file which it claims it cannot find (at the C:\...\.. link it displays...with a [BROWSE] button beside it.
Does ANYONE have ANY idea just what is happening here and how to resolve this very, increasingly-annoying, issue? As I indicated earlier...this issue has NEVER happened before. ALL previous updates have completed without incident. I have also tried doing updates from other Internet sites with the same unacceptable results.
NOTE: Itunes is ONLY on my WIN XP Pro computer. I have NO Ipad, Ipod, Iphone, etc.
Thank you for your time and any enlightenment!

Many thanks.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Can't update my Ipod with itunes 7.0.1.8, firmware file could not be found

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http://discussions.apple.com/thread.jspa?messageID=3123189&#3123189

Bug Report - Some items in your iTunes Library ... because the file could not be found.

10.6 and this is still this is a problem?!?!?!?!
Not like this is an obscure issue only affecting a few noobs. Google returns 11,200 results on this issue!t'
Can we PLEASE at least allow the list of broken files to be dumped as a text file so I can find them manually! guess not,
I'll just have to get out a pencil and write down 100 songs to spend my saturday looking up and fixing. Or I could let my wife purchase 100 songs she already has whenever this comes up...
What's really infurating is that non-technical wife thinks this means she must go to the iTunes store and buy them again. Is it just coincidence that this only happens to songs that we ripped from the CD with iTunes? Hmmmm?....
what follows is for the programmers, please make sure this get's to the development group.
iTunes is the only music library manager, Media player was not even activated.
iTunes is configured to "Keep folder organized", "Copy files to folder when adding"
this has been a recurring issue since iTunes 9.x for us
The issue is persisted accross system and library rebuilds.
some of the same songs recurr but most of the time the list differs.
Library survived transfer to new computer and back for a system rebuild (new hdd) w/o this issue.
I'm guessing 100 songs is an arbitrary limit for error reporting.
Songs seem to get lost for the following reasons.
Track number added to filename
Spelling of some tags like Album, Artist, Title differ in iTunes library and the file path !!!!
Only seems to happen to mp3 files.
My suspicion is that iTunes is downloading meta data from the store and updating the mp3 tags and iTunes Music Library.xml then predicting the new file location without actually moving the file to that new location. I've enabled insert/update auditing on the NTFS folder to see if that provided any new info. I'm also capturing iTunes Music Library.xml so I can compare it to the new one WHEN this happens again and see if there is a pattern there.
Would love a bug number and feedback chanel on this.

The missing file thing happens when files are no longer where iTunes expects to find them. Possible causes are that you or some third party tool has moved, renamed or deleted the files, or that the drive they live on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files in a relatively sensible structure, then you should be able to use my FindTracks script to reconnect them to iTunes .
Although you say you haven't used Media Player it can be raised as a background process by visiting enabled web sites. Possibly worth you reviewing this post: Getting iTunes & Windows Media Player to play nicely
jerunamuck wrote:
...My suspicion is that iTunes is downloading meta data from the store and updating the mp3 tags and iTunes Music Library.xml then predicting the new file location without actually moving the file to that new location. I've enabled insert/update auditing on the NTFS folder to see if that provided any new info. I'm also capturing iTunes Music Library.xml so I can compare it to the new one WHEN this happens again and see if there is a pattern there.
Unlike Windows Media player iTunes doesn't have a feature to automatically update tag data, although it will sometimes spot when a 3rd party program has (say during playback) and then update its own copy of the data. The iTunes (Music) Library xml file is provided for querying by third party software and is rewritten every time there is a change to the library, but is otherwise of no relevance to iTunes. The library is maintained in the iTunes Library.itl file. I suppose what could be happening is that iTunes issues a command to the file system to move a file based upon its tag, updates its knowledge of where the file is supposed to be, but the OS fails to move the file for some reason. Alternatively everything could go as planned, but iTunes could fail to get the updated copy of the library written out to disk so next time you start you get the previously stored locations.
I have ideas of my own about the best way to organise my media, but I'm quite familiar with the way iTunes does it. It might be interesting to see the details of one of the broken tracks, the path iTunes thinks it is at, and the actual path, in case there is anything that can be deduced.
Apple don't run an open bug tracking system so you won't be able to follow reports/progress based on a bug number. You can drop a line to iTunes Feedback or get a free Apple Developer account and submit a bug report report there.
tt2

After my last itunes update, I get an "Original file could not be found" message. Does anyone else have this problem?

After my last itunes update, I cannot play my music on my PC. I get an "original file could not be found message." Has anyone else had this problem?

If you post back the two paths I may be able to suggest an easy fix
(that would not have created duplicates).
Oh well...
Apple's official advice is here... HT2905 - How to find and remove duplicate items in your iTunes library. It is a manual process and the article fails to explain some of the potential pitfalls, such as lost ratings and playlist membership.
Use Shift > View > Show Exact Duplicate Items to display duplicates as this is normally a more useful selection. You need to manually select all but one of each group to remove. Sorting the list by Date Added may make it easier to select the appropriate tracks, however this works best when performed immediately after the dupes have been created. If you have multiple entries in iTunes connected to the same file on the hard drive then don't send to the recycle bin.
Use my DeDuper script if you're not sure, don't want to do it by hand, or want to preserve ratings, play counts and playlist membership. See this thread for background and please take note of the warning to backup your library before deduping.
(If you don't see the menu bar press ALT to show it temporarily or CTRL+B to keep it displayed)
tt2

Itunes refuses to recognise my ipad telling me that i need to uninstall itunes and reinstall the itunes 64bit version for windows - i am on windows 7 and all was working fine until suddenly for no reason at all itunes had some apple support error

I have windows 7 and all has been fine until 2 days ago when suddenly i turned on my laptop and i got some error message about some apple support program error - i didnt tkae notice of it only that i couldnt run itunes, so i uninstalled and reinstalled itunes and it now runs as normal, but now it wont recognise my ipad saying that 64bit version is not installed - WHAT RUBBISH IS THIS? i downloaded and installed the 64bit version from applie and yet the error persists - can some one please tell me how i can get itunes to recognise my ipad again - this seems like such a ridiculous error for these two apple products to be conflicting with each other - please help

well i have found that i needed to not just uninstall itunes, but also apple mobile device support, bonjour apple software update and apple application support - uninstall all these and then install itunes - that seesm to have fixed it, though now i am sync fail - that's a different matter perhaps

Cant uninstall itunes to reinstall as itunes.msi file is not where computer thinks it should be.

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