Cant Unlock the Padlock on my Admin Account

hi,
ive searched for hours and i cant find anything.
macbook pro
lion 10.7.3
tried to install some software but everytime i pressed install, nothing happened.
i done so many things to solve that but no joy at all....
so i thought maybe i need to make a new admin account.
i tried to open the lock on my admin account and nothing happened.
i know the passowrds and user name to be correct.
so i decided to create a new admin account and the same has happened.
i just dont understand why apple dont seem to have this solved yet.
doing a system install is not really an option for me as i know this must be a lion problem
any suggestion please?

hi,
yes i have rebooted it, ive also created a new admin account and still i cant open it.
i have another macbook as well and that works fine.
weird thing is they are both on the same operating system. lion 10.7.3
from ALL IVE READ IT SEEMS TO BE A LION PROBLEM BUT NO1 HAS AN ANSWER.
Im booked into see a Genius tomorrow so ill find out then.
thanks for your time in replying

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    3/7/13 7:50:48.102 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Content-Length: 1]
    3/7/13 7:50:48.103 PM          CalendarAgent[3308]          [com.apple.calendar.store.log.caldav.http] [Content-Type: text/html]
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