Cant update 3rd Gen Appletv to newest software, Box is 1 month old.

Since buying this my second Appletv (old one is 2nd Gen) I have not been able to update the software version. Gets to the  1 of 2 screen and then comes back and says failed to update software after about 1.5 hours.  Tried both Ethernet and Wifi just in case, but both fail. Performed thorough test of my home network and all is good.  The new box is in the exact same position, cables etc that my original 2nd Gen box was (till I moved it).  Just tried update on 2nd gen and that ran fine.  Any ideas on what may be causing this issue.
Jim

If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.

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