Cant update apps on Creative Cloud

I cant update my apps.  Creative Cloud tells me to retry or contact customer support.  Ill retry but nothing happens. Whats wrong?

Ndanty if you would prefer you can contact our support team to assist with reviewing your download logs.  This would help you determine the specific failures.  If you are facing a quality of service issue then the logs will help confirm this as there will be failures within the logs.  The log files are located in the following locations:
Windows: %temp%\AdobeDownloads\
Mac OS: ~/Library/Logs/Adobe/AdobeDownloads/
You are welcome to contact our support team at Adobe - Contact Support – Download and Installation.  You are welcome to reference this discussion as well.

Similar Messages

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    What OS version? What's the exact error? Exactly when does the error occur? What previous versions? What is on the screen when the error displays? Does Photoshop get fully open?
    Try opening Photoshop holding down Shift key immediately to turn off plug-ins. Lots of good suggestions here: Photoshop: Basic Troubleshooting steps to fix most issues

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    Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

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    Hi,
    Please refer to the help document:
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    Regards,
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  • The apps wont open but are fully updated in the creative cloud manager menu, how do I get them to open?

    the apps wont open but are fully updated in the creative cloud manager menu, how do I get them to open?

    I have the same problem. New CC subscription. After crashing trying to open a CS6 file. Premiere Pro will not launch. I have updated video drivers and Quick Time player. (PC, Windows 8.1. nVidia GeForce GT 750M) "Sorry a serious error has occurred that requires Adobe Premiere Pro to shut down..."  Thanks.

  • I keep getting an "Update Failed" message when trying to update my apps using Creative Cloud.

    I keep getting an "Update Failed" message when trying to update my apps using Creative Cloud.

    [ Mac 10.9.3 / Indesign CC update fail / Premiere update fail / Adobe Media Encoder 7.2.2 update fail ]
    Adobe Media Encoder was the problem for me. There's no separate uninstaller for AME. My ID CC and Premiere couldn't be updated (for the AME7.2.2 update as the only change). MCMHMPEGVideoCodec.framework seemed to be the factor.
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  • I have received an error message when trying to install 13 new apps for Creative Cloud. It reads: "Error There was an error with this action. Try again later.  7b1f5f56-79b3-4a0d-8fd2-137b1a3e6b67" I don't know what to do.

    I have received an error message when trying to install 13 new apps for Creative Cloud. It reads: "Error There was an error with this action. Try again later.  7b1f5f56-79b3-4a0d-8fd2-137b1a3e6b67" I don't know what to do.

    AppTrial1 where are you seeing this error exactly?  For information on how to install the Adobe Creative applications included with the Creative Cloud please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • New CC apps from Creative Cloud

    I just watched a new webinar from Terry White announcing the new branding and 15 new apps for Creative Cloud members. I'm an early subscriber and he mentioned cheaper rates than I'm paying? This upsets me because I thought early subscribers got the lower prices?
    Also announced were new apps like Muse CC, Photoshop CC and more. How do these new apps affect my updates and functionality in Muse 2.0 which I update regularly to access the latest features? Are these apps touch apps for tablet development versus laptop or desktop development?
    Please advise me.
    LN Vaillancourt

    thebobwolf,
    As soon as the new applications are made available ,you will have the same populated in your Application Manager . You can simply download them and there will be no need for any changes in your subscription plans at all.
    Regards,
    Kartikay Sharma

  • How to uninstall apps from Creative Cloud App and reinstall it on your computer and CC App?

    Sorry, my English is not good. I have a Creative Cloud app on my computer. I used the CC applications such as Ps, Pr, Au ... of two days, but I had to do a system restore two weeks back. Now re-installed Creative Cloud on my computer. I do not have Ps, Pr, Au ... on the computer but on the App Cloud Creative sees them as installed on the computer. So I can not reinstall them because I do not give permission, it is only optional update, but I do not like, because they do not want on your computer. How to uninstall apps from Creative Cloud App and reinstall it on your computer and CC App? Please help, I have a little time.

    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  • Why isn't Acrobat XI listed with my other CS6 apps in Creative Cloud

    All my installed CS6 apps are listed and easily updatable except for Acrobat XI.  How can I add Acrobat to the list of other CS6 apps in Creative Cloud, so that I can easlily manage updates?  Thanks.

    Hi FrankFS,
    Restart your computer and check, if doesn't help then:
    Sign out and sign in back in the Adobe Creative cloud applicaton, click on the Gear icon>> Preferences>> Account>> Sign out.
    Make sure that the product is activated.
    Thanks!
    Ankit

  • Uninstalling CS6 Apps after downloading CC apps via Creative Cloud

    Is there a quick way to uninstall CS 6 Apps now that I have CC apps from Creative Cloud?  I am running Windows 8.1 and am aware that I can use the uninstall section from the control panel.  I ws hoping there was an Adobe app that would allow me to select multiple programs to uninstall at once.
    Thanks in Advance

    Signature32 it will depend on what specific error the update is encountering.  You can find information on how to locate and interpret your installation log files for errors at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.

  • How do you run apps on creative cloud? I can't seem to run them or see them on my desktop

    How do you run apps on creative cloud? I can't seem to run them or see them on my desktop

    Hi JasonLuong,
    You will have to go to www.creative.adobe.com and login with your Adobe Id on which you have purchased the subscription.
    You can go to the download center and then start downloading all the cc apps available. It will first download and install the Creative cloud desktop tool in your computer. This creative cloud desktop will show you the option to download all the CC programs, the updates, etc.
    Thanks
    Kapil Rupani

  • Should Lightroom be shown in the list of apps on Creative Cloud?

    Hi
    Should Lightroom be showing in the list of my apps on creative cloud on my Mac?
    I am sure it used to be there, but perhaps I am mistaken.
    All I have listed are
    Thank you for you help

    CC seems to be very odd about Lightroom.  The CC subscription (and the PS-CC subscription) includes LR, and it sometimes shows up in the list of apps.  However, if you have installed it or updated it other than through CC (i.e., installed the direct download, installed a beta version, or updated from within LR), CC seems not to recognize it as being either installed or available.  In some such cases, LR installs without problems, taking your CC credentials.  In other cases, LR says it's only a trial and asks for a serial number.  You may need to uninstall LR, close down CC (logging out), and then delete the opm.db file from the directory C:\Users\[username]\AppData\Local\Adobe\OOBE.  You can't find this file with a search, and the directory is hidden, so you may have to type it out.  Once you have deleted opm.db, you can restart cc and it will scan for installed apps and (presumably) display the proper information.

  • There are an option that let us on choosing an browser in that will be open the Adobe Account  from  app-desktop Creative Cloud in the windows operating system?

    Hello,
    There are an option that let us on choosing an browser in that will be open the Adobe Account  from  app-desktop Creative Cloud in the windows operating system?
    ...in the case this option  not exist...
    Please add an option (maybe in next update schedule) that will let us to choose a different browser not the default.
    Adobe Cloud ,Behance also Prosite are very weak implemented on the Internet Explorer.
    All the best,
    Cristian

    Hi Jeff,
    Thank you for the attention given! I know this ... CCloud,Behance,Prosite go very well with Chrome;Firefox browsers(I use also on this browsers).
    In case that will set Chrome or Firefox as the default browser I'll lose modern (metro) Internet Explorer... I don't want to loose this browser because is using on different stuff...a taste option.
    I try question more like an suggestion to Adobe (maybe a future thinking option) but my English writes are weak ..
    All the beast,
    Cristian

  • Hi. just downloaded the primer app via creative cloud but when i click on it nothing opens/ what should i do??

    hi. just downloaded the primer app via creative cloud but when i click on it nothing opens/ what should i do??helppppp

    Do not post twice pleaseeeeeeeeeeee help so you do not confuse the people trying to help you
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    -Install, update or UNinstall, and launch after installing
    You should also provide more information when asking a question
    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

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