Cant Update Firmware - Computer Won't Recognize Classic

I recently installed a 1GB RAM card into my Powerbook g4, and instead of recognizing all my subsequent RAM after installation (1.25 GB) my computer would just recognize 756 MB, or something like that. So after reading discussions, I thought I should update the firmware to fix the problem. Well the firmware update didn't take hold because my mac didn't have classic installed. so I re-installed Classic from my Mac OSX software restore CDS, and in System Profiler it recognizes that OS9.2.2 is now installed. However, when I run the firmware update, it still says "Firmware will not run from OSX. restart from a startup disk with OS9 installed", yet it is. My startup disk is set to my hard drive with OS9 installed on it. So I don't understand what's going wrong. And now my computer is randomly crashing with the dimmed background screen and the error message "You Need to Restart Your Computer". also, my Apple menu option won't even open when clicked - the little menu on the left hand side of the Finder menu bar that lists "About this mac" .. etc.
I've also ran the disk utility and tried to repair and verify the disk, but it says that "Macintosh HD cannot be mounted" or something, and I click on "unmount" and nothing happens.
I would appreciate any insight anyone can offer. I have checked a lot of previous discussion posts but every suggested solution I've tried hasn't worked.

Hi, ashAleyP -
Welcome to Apple's Discussions.
Re the firmware update -
In order to run the firmware updater, the machine must be booted to OS 9 - it will not run in Classic while the machine is still booted to OSX. To boot the machine to OS 9, open the Startup Disk control pane (Apple Menu > System Preferences > Startup Disk) and select OS 9 as the boot OS.
It is a good idea to print out the instructions before performing the update.
Note - if your G4 PowerBook is not OS 9 bootable, there is no firmware update for it.
http://docs.info.apple.com/article.html?artnum=86117
Re the RAM issue -
If I understand correctly, you have one (new) 1.0GB RAM module and one (old) 256MB module, and the machine is recognizing only half of the new module (512MB + 256MB = 768MB net).
This can be caused by more than one thing -
• If your G4 PowerBook is OS 9 bootable, it can not use a 1.0GB RAM module. The largest it can use is 512MB, and the max it can address is 1.0GB. If this is the case, you will need to replace the 1.0GB module with a 512MB module of correct specs.
• If your G4 PB is new enough that it can use a 1.0GB module, the module you received probably does not meet specs for that machine. RAM must meet the specific requirements for each Apple model.
<hr>
It would help us help you better if you would identify the specific model of your machine. This Apple KBase article can help you do that -
http://docs.info.apple.com/article.html?artnum=88248
<hr>
In order to use Disk Utility to repair the drive, you will need to have the machine booted to the OSX Install disk. When the machine is booted to an OS on the hard drive, that drive is in use - and can not be repaired (nor dismounted).

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Ipod shows folder with exclamation point and computer won't recognize

My ipod resets itself each time that I try to turn it on, and then flashes the folder with the exclamation point. I have tried to restore it and update software but the computer won't recognize it. A few days before it broke the ipod would skip through some songs that it was unable to play for some reason, and now it makes a clicking sound when trying to start up. Did it die, or is there a way to fix this?

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Harddrive was replaced and now my computer won't recognize the IPOD

I recently had the hardrive replaced and now I can't seem to get it to charge, my itunes to recognize the ipod. I have tried several times restore and update. All I get is error messages "install wizard could not be completed" and "error in update manager". One thing...I have the IPOD with the color display and when I got it back and plugged it in (it worked long enough to download my music, but the display was in black and white. When I do get something on the screen it is a file with an exclaimation point and the www.apple.com/support/ipod website. HELP!!!!!

Hi,
A colour iPod without a workable system files, will display in play and white. I suggest that you should do a format first, before the Restore.
Please read the following for some suggestions
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Storage space full of "other", computer won't recognize iPod is plugged in

I just downloaded about 100 songs onto my 160 gigabyte iPod Video Classic, making my number of songs only about 1,300. My iPod says its storage now only has 1.9 mb left. I only have about 10 videos and no photos, but the "other" section of the storage content bar takes up a ton of space. It had none before. How do I remove the "other" from my iPod? Now my computer won't recognize any iPod when I plug it in, and I've tried multiple plugs.

Connect the iPod to a USB2.0 port, on the Computer itself and not a USB hub or those found on the Apple keyboard.
If iTunes launch, close it back.
If your iPod is found on your Desktop, then run DiskUtility, (if not then Reset the iPod while connected to the Mac)
Select you iPod
Click FirstAid Tab on the right window.
Press the Repair button.
After Repair finish, iTunes may launch and ask to Restore, this will delete all the data in your iPod.
if iTunes did not launch, just Reset iPod again while connected to your Mac.
Always don't use USB hub or the Keyboard USB port or else your problem will come back, as the power is insufficient from these shared ports for iPod harddisk write process.
Good Luck!

Computer won't recognize ipod and ipod flases foler with exclamation point

Last week, my computer randomly said it did not recognize my ipod. I continued to use it and figured I'd worry about updating it another time. Then today, I was using my nano and it stopped and flashed the folder with the exclamation point icon and below the icon directed my to Apple's support website. I've tried most of the things I've seen in the forums, and I really have no clue what to do. Everytime I try to turn it on, the icon comes up and everytime I try to connect to iTunes my computer won't recognize it.

rfletche,
Just confirming... have you seen these articles?
iPod displays a folder icon with an exclamation point
iPod displays a sad iPod icon
Also, see this post by Mitch 751, a user on these Discussions, which details some things to try with an exclamation point and folder symbol on an iPod:
Mitch: Exclamation point and folder and nothing else
-Kylene

Computer won't recognize my Mini

Our computer recognized our Ipod until we tried to update it. Once updated, the adapater picture came on and now the computer won't recognize it. In stead we get the adapter picture. Tried to reset after leaving the adapter on it all night and it won't reset. We get the apple then the adapter picture. The computer doesn't know it's there either now. Again tried to reset, get the apple and the adapter. Just one big circle. Any suggestions?

Circuit City just fixed my ipod after having the same problem, just my luck they were running a free clinic this week. Anyways, mine did the same as yours, worked fine til I tried to update it, then it showed nothing except the AC adapter icon, even after it was plugged in with the thing! So what they did was to use something called a firewire. It has 2 plugs on one wire, one for the AC adapter and one for the USB at the same time. They fixed it within a matter of minutes, re-set it, declined the update and tada! You can buy a firewire for about $30 just about anywhere. I hope this helps you.

Computer won't recognize Zen V plu

The same thing happened about a month ago, the computer won't recognize my 2gb zen v plus.. Then I just reinstalled the programs, and everything was normal. It recharges my player normally, but I can't add any songs, videos, pictures etc. The player hasn't fallen down or anything. It's about 6 months old (bought in October. When I open My Computer, there isn't even a removable disc or sth. So, could anyone give me some advise?

When I purchased my Sleek Photo last spring, I had the exact same problem. My PC via Windows Update was up to date, and I knew it wasn't my hardware, USB drivers, etc. as I have another player (a Rio) that worked fine. I found this thread, and followed what the poster <EM>DM</EM> had said. This worked perfectly, make sure you follow the directions, and see if your PC is compatable with DM's fix. I hope this hel
ps.
http://forums.creative.com/creativel...id=3682#M30748Message Edited by Tony3 on 09-0-2006 0:07 AM

Computer won't recognize my 6GB Creative Zen Mi

I have tried all night to try to get my Creative Zen Micro up and running. I recently lost all my songs and it started back up and running again except the computer won't recognize my device. What should I do? I just want to add all my songs back but it won't read it. What is going on?

newmanm wrote:
I'm running Windows XP SP2 and the firmware on the Zen is .02.05 (which is what came installed).
Is the player still showing this firmware? I assume you can boot it normally, if so check System > Information just to be sure.
When you connect the player to the PC, what's showing in Device Manager? Is the player listed without error and with a driver version?

Hi I just upgraded software through iTunes then unplugged iPhone now it is stuck on the connect to intunes screen, it won't turn off and iTunes and my computer won't recognize my phone? Please help

Hi I just upgraded software through iTunes then unplugged iPhone now it is stuck on the connect to intunes screen, it won't turn off and iTunes and my computer won't recognize my phone? Please help

My phone is doing the same thing. My computer acknowledges that I have connected my iPhone 4, however, iTunes will no longer connect or sync to my iPhone 4. I have uninstalled iTunes, Bonjour and all Apple products from my pc. I have re-installed them back on. I have reset my phone. I have emptied my temp folder. I have done everything. If my iPhone cannot update and sync with iTunes then I may as well get another phone from somewhere else. I am disappointed that I cannot resolve this issue.
Rebeccaspe31, were you able to resolve your issue? If so how?

Computer Won't recognize Ipad

My computer won't recognize my Ipad anymore. It will charge but I can't open it up on Itunes. I have tried a couple of chords and 2 computers. Why can't I access my Ipad>

Hi murray111,
Welcome to the Support Communities! Are your iPad and computers updated to the latest version of the operating systems and iTunes? Are you working with a PC or Mac computer? I've included information for troubleshooting this issue on both systems.
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
I hope this information helps ....
- Judy

I plugged in my brand new nano to my husbands desktop to get it registered, but had a problem mid way through when I tried to used an apple login that already existed. Now it's not registered and the computer won't recognize my device. How do I fix this

I plugged in my brand new nano to my husbands desktop to get it registered, but had a problem mid way through when I tried to used an apple login that already existed. Now it's not registered and the computer won't recognize my device. How do I fix this?

iPod not recognized in 'My Computer' and in iTunes for Windows
Call U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273) to register your iPod Nano.

Cant Update Firmware - Computer Won't Recognize Classic

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