Cant update Itunes/MacOS. say installer package is in trash

I was trying to update my itunes so i could use the itunes store. When I install the
MacOS update a message pops up saying that the installer package is in the trash. There are no files in the trash and Im guessing It was deleted. Anyone have a way of getting this file or fixing this problem? Thanks

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

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I just updated my Iphone 4 to the IOS 6 update and now i cant connect my iphone to Itunes because apparently my itunes is out of date? and then when i try and update itunes it says i need a new OS completely is there anything i can do???

I just updated my Iphone 4 to the IOS 6 update and now i cant connect my iphone to Itunes because apparently my itunes is out of date? and then when i try and update itunes it says i need a new OS completely is there anything i can do???

Are you running Leopard on your Mac, Laurie?
If so, try instead updating to iTunes 10.6.3.25. (That supports earlier models of iPhones running iOS 6, even though it can't run the new iPhone 5s.)
A .dmg installer for iTunes version 10.6.3.25 for Mac OS can be found at the following download page on the Apple website:
iTunes 10.6.3

Cant update itunes to 10.5, error says can't find msi file

cant update itunes to 10.5, error says can't find itunes.msi when i try to remove/uninstall itunes it can't locate file to remove.

The same thing is happening to me. Trying to update to itunes 10.5 but it's telling me that i'm "up to date" but when I go to "about itunes" it's telling me that I'm still on version 10.4. Now I can not update my iphone to the new ios 5. Any solutions???

My computer is windows vista 64 bit... cant update itunes

my computer is windows vista 64 bit... cant update itunes... help

Here's a link to a download location for the 64-bit installer:
http://support.apple.com/kb/DL1577

Im currently on OSX 10.6.8 and cant update iTunes beyond 11.3.1 in order to sync my new iPhone 6 any thoughts?

Im currently on OSX 10.6.8 and cant update iTunes beyond 11.3.1 in order to sync my new iPhone 6 any thoughts?

iTunes 11.4 for OS X 10.6iTunes 11.4 now supports the ability to sync your favorite music, movies, and more to devices with iOS 8. Sep 9, 2014

Cnat update itunes get windows installer error message

When trying to update itunes get window installer error message. Running windows vista

What's the precise text of the message, please? (There's a few different ones I can think of that you might be getting.)

When I try to update iTunes it says "the iTunes update server could not be contacted. Please check your internet connection or try again later."

I am trying to updated iTunes on my PC so I can sync my songs onto my iPhone 5, but when I try to update iTunes it says "the iTunes update server could not be contacted. Please check your internet connection or try again later." My internet connection is fine and I've tried mutiple times to update it.

That one can sometimes be produced by LSP trouble:
I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Unable to install itunes 10.5 after update issue. "windows installer package error"

So when the update for itunes happened, it wiped my ipod, and then my ipod would not work with itunes. So I uninstalled itunes and tried to reinstall it and it gives me that error message. "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." I have tried all the fixes from deleting everything to running command prompts. I think i tried everything.
Method 1: Right click on the setup file and, from the drop down menu, select 'run as administrator'
Method 2: Open command prompt in elevated mode and, then unregistered and re-register Windows Installer.
1. In the Start search box and then type 'cmd', when the command application appears at the top of the start window, right click on it and, from the drop down menu, select 'run as administrator' and type each of these commands in the command prompt and press Enter
   • msiexec /unregister
   • msiexec /regserver
msiexec.exe belongs to the Windows Installer Component and is used to install new programs that use Windows Installer package files (MSI)
http://windows.microsoft.com/en-US/windows7/Command-Prompt-frequently-asked-ques tions
Method 3: Start the Windows Installer service
1. Click Start, type Services.msc and press {ENTER}
2. Double-click Windows Installer
3. Set the Startup type of Windows Installer to Manual
4. Click Start to start the service. Note down the error message if any.
5. Click OK.
If the above mentioned steps don’t resolve the issue, then
follow the steps and check whether you can resolve the issue:
Method 4: Empty your Temp directory and restart
1.       Choose Start > Computer
2.       In Computer, open the "C:" drive.
3.       Open the Users folder.
4.       Double-click the folder titled with your username.
5.       If you see an AppData folder, skip to step 10. If you don't see an AppData folder, proceed to the next step.
6.       Choose Organize > Folder and Search Options.
7.       Click the View tab.
8.       Select the option to "Show hidden files and folders." (In Windows 7 this option will be called "Show hidden files, folders, and drives").
9.       Click OK.
10.    Double-click the AppData folder to open it. If Windows needs your permission to continue click Continue.
11.    Double-click the Local folder to open it.
12.    Right-click on the Temp folder and choose Delete.
13.    In the confirmation dialog that appears click Yes.
14.    If you are unable to delete the Temp folder, close all programs, especially those in the Notification area ("System Tray") of the Windows Task bar and repeat step 12.
15.    Restart your computer.
Method 5: Removing iTunes
Note: iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes.
1.       Quit iTunes.
2.       From the Start menu, click Control Panel.
3.       In Control Panel, click Uninstall a program. The Programs and Features Control Panel opens.
Alternately, in Classic Panel of Control Panel, click Programs and Features.
4.       Select iTunes from the list of currently installed programs, then click Uninstall.
5.       When asked if you would like to remove iTunes, click Yes.
6.       After the uninstallation is complete, do not restart your computer if you are prompted to.
7.       If other program entries were listed for iTunes in Programs and Features remove those as well.
8.       In Programs and Features, also remove any iPod Updater applications that are listed in the same fashion as you removed iTunes.
Method 6: You may also try downloading the Windows Installer Cleanup utility and run that to remove the leftover ITunes installer files that may be causing issues with your current installation.
You may refer the following article to download the Windows Installer Cleanup Utility:
http://support.microsoft.com/kb/290301
1. Click on Start > All Programs and then click Windows Install Cleanup; the Windows Installer Clean Up Utility window appears, listing software that is currently installed on your computer.
2. Select iTunes from the list and click Remove. If you have multiple iTunes files, remove all of them.
3. Once you have completed the above steps to Empty your Temp directory, Completely remove iTunes and QuickTime, and Clean up iTunes installer files on the computer, you can install the latest version of iTunes from
To this:
This solution correct my bug.
I had the same error in with the i-tunes installation and i did this and it worked.... This works for any i tunes that fails to install itself on 64 Bit
You have to go into your registry.
Start, run, type in “regedit”.
Next go to HKEY_LOCAL_MACHINE.
SYSTEM
CurrentControlSet
Services
MSIServer
To the right you’ll see WOW64. Double click on it, or right click on it and click on modify. Change the setting from 1 to 0.
Next, go to the start menu again and type in the search box: “services.msc”.
Look for and find the Windows Installer service.
Double click on it and tell it to stop. Next, tell it to start.
You should now be able to install your programs.
------ By the way I dont have the WOW64 option is not available.
I was able to install quick time just fine. All of the other apple software associated with itunes installed fine but itunes did not. Im not sure if there is a virus that could do this. I didnt delete anything but apple folders.
I have tried other things but i cant remember exactly there were.
When the install process for itunes is running it changes with the error message shows up during install.
Thanks.

I should have posted this earlier, but anyway. I restored my laptop to factory version after backing up any useful data, and the first thing I the laptop was restored was connect to the internet, download and install the latest version of iTunes. And Bingo! It worked.
Apple helps you find Original Sin with the Windows.

Every time I try to down load Itunes I get a message saying installation package could not be opened . Verify the package exist that you can access it Contact vendor

Everytime I try to download iTunes I get this error message saying, "This Installation package could not be opened. Verify that the package exists and that you can access it.or contact the vendor to verify that this is a valid windows Installer package.

I had this same issue occur today during update, searched and finally tracked to problem with windows registry. Used online version of windows registry tool "Fix It" (can also download portable version for offline check. I selected Apple updater utility from list to fix and it did it's thing. Returned to my downloaded 10 iTunes adn isntalled perfectly fine.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Good luck. Worked for me back up and running.

I try to update itunes and says bonjur cant be removed

I have tried to update itunes and it tells me bonjur cant be removed and then the old itunes cant be removed can someone explain what i need to do

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

HT4567 I have a new iPad 2. I also have an older Macbook Pro with Mac OS 10.5.8. When I connect my iPad to my Mac, it says that I cannot use the iPad because I need iTunes v 7.0 or higher. When I try to update iTunes, it says I have latest version 6.8.

I cannot get my iPad 2 (brand new) to work with my MacBook pro. It says I need iTunes 7.0, but when I go to update iTunes on my MAC, it says I have teh latest version 10.6.3. I have Mac OS 10.5.8 on my MacBook Pro. Any help would be appreciated. Do I need to upgrade my OS? If so, which version?

In order to download iTunes 10.7, which requires OS X 10.6.8, you have to buy OS X 10.6. It's available from the online Apple store, in the US by calling 800-MY-APPLE, or online here. After OS X 10.6 installation, run Software Update until there are no more updates available, at which point you'll be at OS X 10.6.8 and can install iTunes 10.7.

New itunes install error - Installation package could not be opened. Verify

I Just bought a brand new computer last night. I am trying to install Itunes and get the following error. "This installation package could not be opened. Verify that the package exists ad that you can access it, or contacnt the applicaiton vendor to verify that this is avalid windows installer package"
I am running windows 7 64 bit home premium. I have verified that i have downloaded the correct itunes version itunes64setup.exe
So far i have tried
-downloading and installing all microsoft updates
-disabled all anti virus and firewall software,
-rebooting and re-downloading
-tried installing quicktime first. (gives me the same error)
-stopping and restarting windows installer
-deleted all items from the temp folder
-tried running itunes64setup.exe as admin and also in compatibility mode
-verified i have downloaded itunes64setup.exe with IE 64 bit
I am at a loss. I can not find any real solution for this problem. I am now 5 hours into trying to find an answer. This is a brand new computer and I have installed no other programs on it than what came out of the box.
Any help would be greatly appriciated!!

Well if anyone else runs into this problem, this is how i got it fixed.
I did a complete system restore to the origional factory default on the computer. I would not have thought that this would have been needed as it was brand new out of the box with nothing downloaded/changed on it.
However it worked. The only thing I can thing of, is that on the origional factory install of the software there may have been a corrupt or missing file that when I did a new install corected itself.
If you have the origional windows disk that came with the computer I would use that to completely reinstall windows. If you are like me and they didnt provide you a disk, I made a complete backup of the system to disk and made a recovery disk just to be safe before restoring the system.
Hopefully this is helpfull to someone.

ITunes and Windows Installer Package - HELP!!!!

I've seen my question, which is also MY problem, that Windows Installer Package will not allow ITunes to download. I've read several posts on possible "fixes" in several forums, and have yet to resolve my problem. Anyone know how I can fix this? I would REALLY appreciate the help.

it says there is a problem with this windows installer package, a DLL required could not be run
With that one, even though you're getting a different error message, try the procedure from the following user tip:
"The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems

Problem installing updated ITunes involving Windows Installer.

I have an iPhone and in order to update the iPhone you need ot have the latest version of iTunes. I tried to update my iTunes and the installation process bails saying that there was a problem with Windows Installer for me computer. I have gone online and downloaded the latest windows installer on my computer and that seemed to download ok, but when I try to install iTunes again it keep bailing. Any suggestions???

In the link below, go to the section named
*General installation troubleshooting*
Click on each line in that section to expand it for step-by-step directions.
The +Clean up iTunes installer files on the computer+ is probably going to get rid of your installer problems.
http://support.apple.com/kb/HT1926

TS3212 Cant update itunes

Why wont my computer remove bonjour? it says the old version can not be removed and It wont let me update itunes untill its removed

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

Cant update Itunes/MacOS. say installer package is in trash

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