Cant upgrade APP World Blackberry Curve 9320

Hi,
Im currently using curve 9320 and when i use my app worl its says that need to upgrade. i follow the instruction however still can't upgrade.
I have used both blackberry browser and internet browser but still there is error. What should I do please help
please help.
Thanks,
hnecesario

Hello hnecesario,
Welcome to the forums.
What is the exact error you are getting?
-SR
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HELP!!!! Error 80003 App World Blackberry Curve 8520

Hi,
I have been getting the error message for the past 2 months. I've tried the option of setting via the Advanced Options > TCP/IP > APN and ticking the APN box and typing "Internet", and my App World still gives me the same error message, I rebooted my phone after the setting and tried to access the app world, still got an error message, i tried it without rebooting and the results are still the same. What do I do now?
Suga_C

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message or code, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Camera on blackberry curve 9320 not working

Hi. I am in real need of help now. This problem started 1-2 months back, but I only noticed it about 1 month back. The camera on my blackberry curve 9320 isn’t working. At first, when I opened the camera, it said that I needed to close other applications to use the camera, and I did do it, but the camera still didn’t work. Now, when I open the camera through the icon or the convenience button on the right of the device, this screen comes up. It doesn’t let me take pictures for anything, but does let me open the options. It does the same for the video camera. Please can someone help me. I need to sell this phone to get a Blackberry Z10 but I cant sell it with a camera that doesn’t work. Please, anyone reply with a solution ASAP. Thank.  />
he screen" wi

The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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My Blackberry Curve 9320 freezes to often :L

I recently got a Blackberry Curve 9320 which I was told was the latest model and would have the least problems. However I have been witnessing many problems with the device. It repeatably freezes when on apps like pictures when im scrolling through the images. It will freeze half way between two images and then close and will not let me back on the app until I restart it by taking the battery out. Also sometimes when I edit the volume the symbol will stay frozen on my screen until I restart it. I do not understand why it is doing this and it is annoying having to keep restarting it. Can anyone let me know why it might be doing this or anything I can do to solve it? I am trying to avoid taking it back but would appreciate advice on this. Thankyou.

Charley16 wrote:
I have 7.7MB isnt that quite a lot? What would that have to do with my freezing?
Hello Charley
No it is not ! Your device is suffering from a very low memory , you should have atleat 70 to 80 MB of free space which may allow your device to run smoothly .
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Backing up and restoring app data of an App World (BlackBerry World) app

I'd like to do a security wipe on my old Bold 9700 and then reinstall/restore an App World (BlackBerry World) app that I purchased with the same BlackBerry ID.
1. Can I reinstall an app via App World after a security wipe?
2. WIll the app data (e.g. game scores) be restored?
3. I did a full back up with BDS7, if reinstalling the app on a security wiped phone does not reinstate the app data, can I retrieve the app data by restoring the app from the backup?
4. What about copying the .rem files of the App World folder of the app to my computer, reinstalling the app via App World and then copying the .rem files back to the Blackberry? Or is there another location I should look for the app data?
Thank you in advance.

Hi and Welcome to the Community!
To re-install your apps, please see this KB:
KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone
HandsomeP wrote:
2. WIll the app data (e.g. game scores) be restored?
That I'm not sure of...it likely depends on how the scores are stored. If they are stored on the device, then it might be able to re-obtain that information after you reinstall the app. Likewise, if they are stored on some server somewhere, it might be able to do so. But there's really no way for anyone but the app developer to know for sure. If I were you, I'd prepare myself for those being lost as a result of this activity.
HandsomeP wrote:
3. I did a full back up with BDS7, if reinstalling the app on a security wiped phone does not reinstate the app data, can I retrieve the app data by restoring the app from the backup?
Maybe -- again, it depends on how the app works, which only the app developer can say. Some apps store data in AppMemory (which is what gets backed up), others store their data in Device or Media Card Memory (which is not necessarily backed up). And it may well be moot anyway, depending on how the developer coded the app.
HandsomeP wrote:
4. What about copying the .rem files of the App World folder of the app to my computer, reinstalling the app via App World and then copying the .rem files back to the Blackberry? Or is there another location I should look for the app data?
Same issue...it all depends on how the developer coded the app. If the coded it to ignore any stored data anywhere each time the app is installed, then you can't force it to read anything, regardless of where you might restore it to. But, again, only the developer of the app can tell you what will happen in these circumstances.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How to install Japanese language in Blackberry Curve 9320

I want to install Japanese language in Blackberry Curve 9320.
I have tried to install 9320jAllLang_PBr7.1.0_rel2494_PL9.49.0.98_A7.1.0.907_Redington__India__Limited
but still unable to install it.
Please advice.
Regards,
Vishal

Hi and Welcome to the Community!
vishalk wrote:
but still unable to install it.
Please expand on that...what exactly do you attempt and what exactly happens?
Let us know.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Blackberry Curve 9320, can't activate radio data

Hi all,
I have just got a Blackberry Curve 9320 and was trying to set up my business email but couldn't and found the problem is I can't seem to activate the radio data.
I have tried a 'battery pull' and various other fixes used but nothing has worked.
Does anyone have any ideas as to why it will not activate?
Carl

Hello cfenton ,
Welcome to the Community,
First make sure that you have BIS , then please look at this article of KB how to associate a email address with
Blackberry Internet Service account. How to associate a email address with a blackberry service account
I hope it will help.
Good Luck
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry curve 9320

I put a message on earlier which seems to have disappeared completely. I was asking my my phone when I tried to send a testd will not move down from the number line to the message line and seems to be jammed completely. Will yoiu please advise. Thank you

Hello,
Here is your other thread:
http://supportforums.blackberry.com/t5/BlackBerry-Curve/Blackberry-curve-9320/m-p/2046673#nobanner
Please work there rather than create a duplicate.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Free Firefox browser apps for BlackBerry curve

I can I get a free Firefox browser apps for BlackBerry curve? I want to download free firefox browser for my BlackBerry curve mobile phone

Unfortunately, there is no version of Firefox (or Firefox Home) for Blackberry OS.

Poussiere sous l'ecran de mon backberry curve 9320 / dust under the screen of my Blackberry curve 9320

bonjour,
J'ai acheté il y a 3 semaines un BLackberry curve 9320 mais il y a de la pousierre qui s'est incrustée sous l'ecran, il y en a de plus en plu et cela me gene. Mon telephone n'est pas tombé et je trouve ca anormal que de la pousiere se soit mise en desous de l'ecran sans que le telephne n'ai subit de choc.
Je cherche une solution de reparation.
Merci de votre aide
Cordialement
Chloé Halot
hello,
I bought 3 weeks ago a BlackBerry Curve 9320 but there is dust that has gottenunder in the screen, there is more and more with time and it bothers me. My phone did not fall and I find thatit is abnormal that dust gets under the screen if the telephne have not suffered from shock.
I am looking for a repair solution.
Thank you for your help
cordially
Chloé Halot

Même problème sous l'écran de mon 9320 (coté gauche, prise USB). C'est très énervant surtout qu'il n'y a pas eu de choc et qu'il y a de plus en plus de poussière qui s'accumule. Y a-t-il une solution que l'on peut faire sois même, ou peut-on faire jouer la garantie constructeur ?
Merci de votre réponse
Same problem on my 9320 Blackberry Device (left side, USB plug). It's very annoying, moreover there were no bump that could cause the problem, and there are more and more dust under the screen. Is there anything I can do ? Or can I send it to repairment ?
Thank you for answering

Blackberry Curve 9320 keypad and trackpad not working

So I have a Blackberry Curve 9320 and I accidently dropped it down the toilet. Both the water damage stickers (on my battery and on the actual phone underneath the battery) are red. So I put my phone in a bowl of rice in my airing cupboard for around a day and a half to dry it out (I also tried drying it a little with my hair dryer). Anyway, I charged it overnight and when I took the battery out then put it back in, it started up and the screen was working! Of course I was really exited, thinking it would work, only to realise the trackpad and and all keys/buttons are unresponsive. Is there anything I could try to get them to work again? Or if I took it to a phone shop would they be able to do anything? :/

HorizonWireless is no longer in business as a cellular repair facility.
You might contact any local Vodafone dealer first for repair options.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Curve 9320 not able to access BlackBerry App World

Hi All,
I am new to Using BlackBerry.I have got a BlackBery Curve 9320 also as it requires 3G Net Connection for accessing internet i have put Vodafone's 3G internet pack as my network provider is Vodafone.But still i am not able to access my BlackBerry App World and many other stuff.But when i connect to my friend's mobile internet with Wifi i am able to access BlackBerry App word.Also when i try to access BlackBerry App it says " we cannot connect you to Blackberry App World.Please ensure that your devide is connected to the wireless network and try again"
Please Help and Guide...
Have a Rocking Day ahead!
Thanks and Regards,
Sushma Ramakrishnan Iyer (PS No. 298028),
SalesForce.Com Team,
HiCE Business Unit,
Old Building - Block 1,
Plot No.EL - 200 | TTC Electronic Zone,Shil - Mahape Road,
Mumbai - 400710.
Mobile : +91 96 6515 6328 | Work : +91 22 6795 4111
E-mail id : [email protected]

Hello Sushu
Welcome to BlackBerry Support Forums
If you want to access most BlackBerry Application over your Mobile Network then a normal 3G data plan will not allow us, for that you have to activate BIS / BlackBerry Data Plan from our Carrier . However currently many application may work over a WiFi network .
So if you want to use those applications over your Carrier Network then call Vodafone and activate BIS on your account.
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Blackberry 9320 Error after upgrading app world, bbm, blackberry id

Hi,
I am a newbie and need some help here. I just bought a blackberry 9320 to replace my old 9700. After bought it, I upgrade the app world application to the newest version from app world website and bbm to bbm 7 from appworld app (9320 originally has bbm 6). When activated bbm, before running the bbm 7 it request to update blackberry id app to the newest. Then I managed to restore my bbm contact list through my blackberry id (previously I have bbm 7 on my 9700).
After upgrading then I did the pull battery to clear the memory (hard reset), but after put the battery back and my blackberry booting, it load until displayed "JVM error 517". What went wrong? JVM error 517 refer to hardware software conflict. I tried to hard reset again but the result still JVM error 517. Then I reload the software OS 7.1 downloaded from blackberry website (OS 7.1 for Telkomsel, wireless service provider in my country, Indonesia). And then I upgraded again my blackberry app world & bbm same as I did at the first time I bought 9320, did the hard reset, and JVM error 517 appear again.
Then I gave up and just reload the OS 7.1 without upgrading any app on my blackberry 9320 and I cannot restore my bbm contact list since it is stored with my blackberry id (bbm 6 doesn't has feature to restore through blackberry id and I never back up my bbm contact list.
Is there any way to restore my bbm contact list through blackberry id on bbm 6? Why after upgrading blackberry app world, bbm app from 6 to 7 and updating to the newest blackberry id app my blackberry went "JVM error 517"?
Please help me to solve this so i can do upgrading without having any JVM 517 error again or restore my bbm contact from blackberry id on bbm app 6.
Many thanks in advance.
Regards,
Stevanus Colonne
If want to thanks click "Like", if problem solved by this post then click "Solution" so others can find it

Hi Stevanuscolonne
Sorry to hear about your bad experience with your previous BlackBerry !
As a BlackBerry lover myself , I 'm glad you chosen BlackBerry again and Bold 9900 is indeed a good device . Its has a good processor and a huge internal memory and ofcourse some good features.
Regarding your Battery drainage problem, Generally this occurs when applications runs in the background , or because of any unknown Third party application installed within our device . A regular battery pull restart is always advised for our BlackBerry . If we press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) we should always look if any other apps. are running.
Always try to Close Applications Correctly - Avoid using the End key to close applications as this simply minimizes the application and leaves it running in the background. Instead, press the Menu key, select the Close or Exit option to exit the application.Don't leave your Browser open on any active webpage when not in use.If programs run in the background it will also lead to overheating and also quick battery drainage.Please have a look at these Article I am sure it will help you a lot in overcoming your problems :
KB14320 : How to maximize battery life and free memory on the BlackBerry smartphone.
Good luck and enjoy your new BlackBerry
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Blackberry Curve 9320 - App Store Problems

Heyo!
I have a problem with my new BB. When I want to connect App World / My account i get this msg:
BBID token is expired (Error ID: 40631)
I registered first time my phone, so the problem's reason is not this.
I also used the store at home, when i registered, but when i went into the office (my theory is the phone changed between mobile providers, but now i use the provider where i buy the phone) so when i went into the office, i get this msg.
Also when I want to check Setup/BlackBerry ID Account I get this msg: Unable to update Blackberry ID account information while offline.
I try to soft reset my phone, doesn't work but when i log in my wifi network, there is absolutely no problem. Only with mobile internet.
OS version: 7.1.0.398. 9.49.0.31
Mobile Provider: T-Mobile, Hungary
Thank you in advance for any help you can provide.
Bálint

Hey Dormi,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Can you send me a private message with your PIN number so I can investigate further?
Cheers.
-ViciousFerret
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Upgraded app world - login problems

I've upgraded my app world. But now when I go into app world, it says a blackberry id is needed. But when I click yes. It says there is an error connecting to the app world server and I must log in. But it doesn't give me the option to log in so I cannot access my world or download any apps. I have already re-installed the app world but nothing helped. I have a Curve 9300. Please help, how do I fix this?

Hey bron86,
Welcome to the BlackBerry Support Community Forums.
Try clearing your App World cache as shown in http://t.co/NJTF9J2 and reboot your device by pulling the battery.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Cant upgrade APP World Blackberry Curve 9320

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